At ALS, we encourage you to dream big.
When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.
The Senior Collector is responsible for managing high-volume outstanding receivables, resolving complex account issues, and driving successful recovery strategies to minimize delinquencies and support company cash-flow goals. This role serves as the escalation point for difficult accounts, partners closely with internal teams, and provides guidance and mentorship to junior collections staff. Plan, evaluate, implement and continuously improve all aspects of the procure to pay process.
- Manage assigned portfolio of customer accounts to ensure timely payment collection
- Conduct outreach via phone, email, and written correspondence to resolve past-due balances
- Review and analyze customer account history to identify discrepancies and trends
- Handle escalated collection issues and negotiate payment plans, settlements, or dispute resolutions
- Maintain accurate documentation of contact attempts, outcomes, and account notes in system
- Collaborate with Sales, Customer Service, and Billing teams to resolve invoicing issues
- Monitor aging reports and provide weekly status updates to leadership
- Prepare collection statements, demand letters, and other related communications
- Recommend accounts for third-party collections, legal escalation, or write-off when appropriate
- Mentor and support junior collectors, assisting with training and best practices
- Ensure compliance with company policies and all federal/state collection laws
- Contribute to process improvements and AR performance initiatives
Other duties as assigned.
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About you:
- Solid knowledge of accounting policies, procedures, and controls.
- Strong analytical skills, critical thinking, and keen attention to detail.
- Strong systems skills, including the understanding of how systems can be leveraged to improve the effectiveness and efficiency of our processes and overall performance.
- The ability to build and foster relationships across the organization.
- Effective oral and written communication skills, as well as negotiation skills.
- Experience in leading a team and implementing process improvements.
- Must enjoy working in a fast-paced, large organization and thrive under pressure.
Ability to work independently with little supervision, provide timely and clear communication, and lead with accountability for results.
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Required Qualifications:
- Bachelor’s 3–5+ years of collections or accounts receivable experience (B2B preferred)
- Strong understanding of collection procedures and credit policies
- Excellent negotiation, communication, and conflict-resolution skills
- Proficient in Microsoft Office Suite and AR/ERP systems (e.g., SAP, Oracle, NetSuite, or similar)
- Strong attention to detail and organizational skills
Ability to handle sensitive situations with professionalism and tact
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Physical Demands:
- Able to speak and hear clearly while communicating with staff, management, and clients.
- Able to sit, and /or stand for 100% of an 8-hour day.
- Dexterity in hands and fingers to operate computer and other equipment.
Must have average vision and able to see to read reports and operate equipment.
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Our benefits include:
- Structured wage increases
- Comprehensive benefit package (including medical, dental, and vision coverage, life and disability insurance, retirement plan with company match, employee assistance and wellness programs, access to company perks)
- Additional vacation days for years of service
- Business support for education or training after 9 months with the company
- Learning & development opportunities (unlimited access to e-learnings and more)
Working at ALS
The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.
Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.
At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.
We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.
Everyone Matters
ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.
Qualified candidates will be considered without regard to race, colour, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties, including women, members of minority groups, and persons living with disabilities.
ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.
Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.
How to apply
Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.
