Customer Service Manager I - II
Entergy Corporation —The Woodlands, TX
- Overtime
- Hybrid work
- Sales
- Public speaking
- Mid-level
Supervisor Admin Services
Optum —Magnolia, TX
- $60,200 - $107,400 a year
- Full-time
- Microsoft Word
- Spanish
- Microsoft Excel
Quick Apply
1d
Service Manager
Sunbelt Rentals, Inc. —Houston, TX
- $71,269.00 - $84,632.65 a year
- Full-time
- Computer literacy
- Mid-level
- Ability to lift 50 pounds
- Disability insurance
- Health insurance
Quick Apply
Full-Service Hotel General Manager
Thind Management —Spring, TX
- $100,000 a year
- Full-time
- Marketing
- Hotel
- Analysis skills
Quick Apply
Technical Services Manager Serv
Burckhardt Compression AG —Waller, TX
- Travel
- Organizational skills
- Senior level
Technical Support Engineer - Lead
Expert Computer Solutions —Houston, TX
- From $37.50 an hour
- 8 hour shift
- Background check
- Azure
- Microsoft Outlook
- Health savings account
- Paid holidays
Quick Apply
Retirement Services Product Manager, Workday
Insperity Retirement Services, L.P. —Kingwood, TX
- Full-time
- 5 years
- Writing skills
- Mid-level
- Health insurance
- Dental insurance
Senior Electrical System & Maintenance Manager
VoltaGrid —Houston, TX
- On call
- 7 years
- Travel
- Contracts
Quick Apply
Nuclear Services Portfolio Manager - (Remote)
Johnson Service Group Inc. —Houston, TX
- $190,000 - $210,000 a year
- Full-time
- Construction site
- Bachelor of Science
- Engineering
- Disability insurance
- Health insurance
Quick Apply
Traffic Operations Team Leader
Ardurra Group, Inc. —Houston, TX
- 11+ years
- Bachelor's degree
- Mentoring
Quick Apply
Workplace Services Site Manager
IST Management Services —Houston, TX
- $20 an hour
- Full-time
- Microsoft Excel
- Customer service
- Mid-level
- Free parking
- Disability insurance
2d
Utility Management Services Team Leader
Garver —Houston, TX
- Call employer
- Microsoft Excel
- Microsoft Outlook
- 11+ years
- Wellness program
Quick Apply
Managed Print Services Specialist
LJA Engineering —Houston, TX
- Microsoft Word
- Microsoft Outlook
- 5 years
- Paid parental leave
- Paid holidays
Quick Apply
Case Manager IV, IDD Intake Services, Pos. #223, Corpus Christi, TX
Nueces County MHMR Community Center —Texas
- $24.90 an hour
- Full-time
- Spanish
- Nursing
- Clean driving record
- Mileage reimbursement
- Loan repayment program
Service Manager
Texas Roadhouse —Tomball, TX
- Full-time
- Sales
- Mid-level
- Team management
- Profit sharing
- Paid parental leave
Automotive Service Manager | *Up To $100K & Weekends Off | Stockdick
Christian Brothers Automotive —Katy, TX
- $75,000 - $100,000 a year
- Full-time
- 5 years
- Mid-level
- Windows
- Paid holidays
- Health insurance
Quick Apply
Laboratory Services Supervisor - The Woodland, Tx
Texas Oncology —The Woodlands, TX
- Full-time
- 5 years
- Employment & labor law
- Office
- Wellness program
- Disability insurance
Property Manager
Morningstar Properties —Cypress, TX
- Weekends as needed
- Background check
- Ability to walk for extended periods
- High school diploma or GED
- Health insurance
- Dental insurance
Service Manager
Crawfish Cafe —Cypress, TX
- $70,000 - $72,000 a year
- Weekends as needed
- Mid-level
- Cash register
- Human resources
- Health insurance
- Dental insurance
Quick Apply
Southwest Channel Sales Manager - Food Service Private Label
LASSONDE PAPPAS AND CO INC —Houston, TX
- $110,000 - $130,000 a year
- Full-time
- Remote
- Mid-level
- Office
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply

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service manager jobs near tomball, tx

Customer Service Manager I - II

Entergy Corporation -
The Woodlands, TX

Apply Now

Job Details

Qualifications

Customer communication
Change management
Project management
Task assignment

Full Job Description

Job Title: Customer Service Manager I - II

Work Place Flexibility: Hybrid

Legal Entity: Entergy Texas, Inc.-GTX

***This position may be filled as Customer Service Manager I or II depending on the identified candidates’ qualifications.***

Job Summary Purpose

Responsible for managing portfolio of assigned commercial accounts and maintaining relationships with governmental officials & key constituents; overall responsibility for improving customer service in geographic service territory that includes troubleshooting, recognizing opportunities and creating winning solutions to both customer and company.

Job Duties and Responsibilities

Responsible for developing and implementing account plans for Entergy's managed portfolio of identified critical Large Commercial and Small Industrial customers and large metro Governmental accounts, including rate analysis.
Resolve managed portfolio of customer issues/concerns relative to sales and service reliability
Negotiate and coordinate service and contract activities associated with new and expanding critical commercial & small industrial customers
Coordinate managed account customer service activities associated with Billing, Engineering, Construction, Power Quality, and interact with the Entergy Business Center.
Develop and maintain targeted relationships with political and key community constituents, influential civic associations and small business leaders in large metropolitan municipal markets in the region.
Manage Municipal franchises within the region including community development, local area economic dev. & strategic marketing plans.
Resolve escalated customer issues from regulators, executive complaints, phone center, media, etc. working with Customer Service Support group.
Responsible for media response, communications and other public facing communications within the region.
Support local media relations
Interact with Business & Economic Development group on municipal & co-op investment opportunities.

Minimum education and experience required of the position

CSM I - Bachelor’s degree and minimum 1+ years of experience in customer service, engineering, or operations OR in lieu of degree minimum 5+ years of experience in customer service, engineering, or operations is required.

CSM II - Bachelor’s degree and minimum 3+ years of experience in customer service, engineering, or operations OR in lieu of degree minimum 7+ years of experience in customer service, engineering, or operations is required.

Minimum Knowledge Skills and Abilities

Excellent communication and presentation skills, with media & public speaking experience; Self-starter, change agent with strong project management ability. Strong organizational agility with the ability to delegate work and maintain focus on external role for the region. Must possess a strong technical understanding of operations, service requirements, regulatory regulations, company policies; Requires after hours & weekend availability during normal operations and extended support during storm events.

#LI-HYBRID

Primary Location: Texas-The Woodlands Texas : The Woodlands || Texas : Conroe
Job Function: Corporate
FLSA Status: Professional
Relocation Option: Level II
Union description/code: NON BARGAINING UNIT
Number of Openings: 1
Req ID: 123883
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact [email protected] to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Apply Now

Refine Your Search

service manager jobs in tomball, tx

Customer Service Manager I - II

Supervisor Admin Services

Service Manager

Full-Service Hotel General Manager

Technical Services Manager Serv

Technical Support Engineer - Lead

Retirement Services Product Manager, Workday

Senior Electrical System & Maintenance Manager

Nuclear Services Portfolio Manager - (Remote)

Traffic Operations Team Leader

Workplace Services Site Manager

Utility Management Services Team Leader

Managed Print Services Specialist

Case Manager IV, IDD Intake Services, Pos. #223, Corpus Christi, TX

Service Manager

Automotive Service Manager | *Up To $100K & Weekends Off | Stockdick

Laboratory Services Supervisor - The Woodland, Tx

Property Manager

Service Manager

Southwest Channel Sales Manager - Food Service Private Label

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Primary Location: Texas-The Woodlands Texas : The Woodlands || Texas : Conroe
Job Function: Corporate
FLSA Status: Professional
Relocation Option: Level II
Union description/code: NON BARGAINING UNIT
Number of Openings: 1
Req ID: 123883
Travel Percentage:Up to 25%

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service manager jobs in tomball, tx

I want to receive the latest job alert for service manager in tomball, tx

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Primary Location: Texas-The Woodlands Texas : The Woodlands || Texas : Conroe Job Function: Corporate FLSA Status: Professional Relocation Option: Level II Union description/code: NON BARGAINING UNIT Number of Openings: 1 Req ID: 123883 Travel Percentage:Up to 25%

Primary Location: Texas-The Woodlands Texas : The Woodlands || Texas : Conroe
Job Function: Corporate
FLSA Status: Professional
Relocation Option: Level II
Union description/code: NON BARGAINING UNIT
Number of Openings: 1
Req ID: 123883
Travel Percentage:Up to 25%