Operations Supervisor
On Point | Houston, TX | Full-Time | On-Site | Experienced Professional
About Us
On Point is a fast-growing sales organization delivering energy and internet services directly to customers through face-to-face sales channels. Our teams operate across field sales, retail locations, and multiple client programs.
Behind our sales organization is an operations team responsible for keeping people, systems, reporting, payroll, inventory, onboarding, and client requirements running efficiently.
We are looking for an experienced Operations Supervisor who can take ownership of these processes, lead day-to-day operational execution, identify problems before they become larger issues, and continuously improve how the organization operates.
About the Role
The Operations Supervisor is responsible for overseeing and coordinating key operational functions that support our sales organization.
This is not an entry-level position. Candidates must have at least 3 years of relevant operations experience.
The ideal candidate has experience managing multiple operational processes at the same time, working across departments, supervising priorities and deadlines, analyzing operational information, resolving escalations, and improving processes.
This position requires someone who can move beyond completing assigned tasks and instead take ownership of outcomes.
You will work closely with Sales, Operations, Recruiting, HR, Payroll/Finance, IT, leadership, field teams, and external client partners.
Bilingual English/Spanish is strongly preferred.
This is a fully on-site position in Houston, Texas.
What You Will Do
- Oversee the daily operations supporting our field and retail sales teams
- Supervise operational workflows, priorities, deadlines, and follow-up activities
- Coordinate activities across Sales, Recruiting, HR, Payroll/Finance, IT, Logistics, and other departments
- Monitor operational issues and ensure problems are assigned, escalated, and resolved in a timely manner
- Support communication and coordination with external clients and business partners
- Manage recurring client requirements, reports, deadlines, and operational deliverables
- Oversee employee and sales agent onboarding processes, including documentation, system access, equipment, training coordination, and completion tracking
- Review sales activity, operational data, and performance reports for accuracy
- Prepare weekly and monthly operational reports, KPI summaries, and leadership updates
- Identify trends, discrepancies, risks, and operational performance issues using data
- Assist with payroll, commission, incentive, and compensation validation
- Investigate payroll or commission discrepancies and coordinate corrections when necessary
- Oversee company equipment, devices, uniforms, sales materials, and other operational inventory
- Maintain inventory controls and assist with asset reconciliation, distribution, returns, and loss prevention
- Develop, document, implement, and improve Standard Operating Procedures (SOPs)
- Identify inefficient or manual processes and recommend more effective workflows
- Implement operational controls designed to reduce errors and improve consistency
- Track turnaround times, service expectations, deadlines, and internal or client SLAs
- Manage escalations and ensure appropriate follow-up through resolution
- Support ticketing and issue-management processes, including priorities, escalation paths, and accountability
- Assist leadership with new program launches, market expansion, operational projects, and process implementation
- Maintain accurate records and ensure operational documentation remains organized and current
- Coach and support operations team members while maintaining clear expectations and accountability
What We Are Looking For
- Minimum 3 years of professional operations experience — required
- Previous experience owning or managing operational processes rather than solely providing administrative support
- Experience coordinating multiple departments, teams, stakeholders, or business functions
- Strong problem-solving skills and the ability to independently resolve operational issues
- Demonstrated experience identifying and improving inefficient processes
- Experience working with operational reporting, KPIs, dashboards, or performance metrics
- Strong Microsoft Excel skills
- Strong organizational and project coordination skills
- Ability to manage multiple priorities and deadlines in a fast-paced environment
- Excellent written and verbal communication skills
- Strong attention to detail and commitment to accuracy
- Ability to communicate professionally with employees, managers, senior leadership, and external clients
- Comfortable holding others accountable for deadlines and operational requirements
- Able to work independently while maintaining strong communication with leadership
- English/Spanish bilingual strongly preferred
- Bachelor's degree required
Strongly Preferred Experience
Candidates with experience in several of the following areas will be particularly competitive:
- Sales operations
- Field operations
- Multi-location operations
- Client operations
- Employee or contractor onboarding
- Payroll or commission reconciliation
- KPI and operational reporting
- Inventory and asset management
- SOP development
- Process improvement
- Ticketing or case-management systems
- SLA management
- Client escalations
- Workforce operations
- New program or location launches
- CRM or operational management systems
Experience in industries such as field sales, outsourced sales, telecom, energy, staffing, retail operations, business process outsourcing, call centers, logistics, or other high-volume operational environments is especially relevant.
What Success Looks Like
A successful Operations Supervisor does more than maintain existing processes.
We are looking for someone who can demonstrate examples of:
- Improving operational accuracy
- Reducing errors or missed deadlines
- Improving onboarding turnaround times
- Improving payroll or commission accuracy
- Creating or improving SOPs
- Implementing operational controls
- Improving reporting processes
- Reducing unresolved issues or ticket backlogs
- Improving communication between departments
- Successfully supporting multiple teams, programs, locations, or clients
- Using data to identify and resolve operational problems
Candidates should be prepared to discuss what they personally owned, what they improved, the size or complexity of the operation they supported, and the measurable results they achieved.
What We Offer
- Competitive salary based on experience
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid time off
- Referral program
- Opportunities for professional growth and increased responsibility
- Fast-paced, hands-on environment with direct exposure to company leadership and multiple areas of the business
Important — Please Read Before Applying
This position is 100% on-site at our Houston office. It is not remote or hybrid.
This is an experienced operations position and is not an entry-level role. A minimum of 3 years of relevant operations experience is required.
Candidates should be comfortable working in a fast-paced sales organization where priorities can change quickly and where strong follow-through, accountability, and problem-solving are essential.
Bilingual English/Spanish candidates are strongly preferred.
On Point is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Education
- Bachelor's degree — Required
Experience
- Operations: 3 years — Required
- Microsoft Excel: 5 years — Preferred
- Supervisory, team leadership, or operational leadership experience: Preferred
- Sales, field, retail, telecom, energy, or multi-location operations: Preferred
Language
- English — Required
- Spanish — Strongly Preferred
Work Location
Houston, TX — In person
Pay: From $45,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Education:
Experience:
- Microsoft Excel: 4 years (Required)
- operations: 3 years (Required)
Language:
Location:
- Houston, TX 77008 (Required)
Work Location: In person
