Top 17 It support Jobs in Topeka, Ks

IT Helpdesk Analyst I - Office of Judicial Administration
Kansas Judicial Branch —Topeka, KS
- $29.80 - $32.89 an hour
- Weekends as needed
- Office
- High school diploma or GED
- Trade school
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4d
IT Support Technician - Topeka, KS
SGA Dental Partners —Topeka, KS
- Full-time
- Hybrid work
- Dental office
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
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1d
IT Helpdesk Analyst II
State of Kansas - Department of Transportation —Shawnee County, KS
- $23.87 - $25.06 an hour
- Full-time
- Mid-level
- Office
- Windows
- Paid training
- Paid jury duty
8d
Customer Support I, Customs Compliance
Magaya Corporation —Lawrence, KS
- $19 - $22 an hour
- Full-time
- Remote
- Computer literacy
- Research
- Bachelor's degree
- Paid holidays
- Disability insurance
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IT Support Technician
University of Kansas —Lawrence, KS
- $45,000 - $50,000 a year
- Online Application
- Microsoft Outlook
- Management
- Mid-level
13d
Associate Technical Engineer (KS)
Fusion Health —Topeka, KS
- $50,000 - $65,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Research
- Health insurance
- Dental insurance
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5d
Dynamic Server Support
Worldwide TechServices —Topeka, KS
- Part-time
- Ability to lift 50 pounds
- Driver's License
- Driving
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IT Specialist – Federal Group
Prairie Band LLC —Holton, KS
- Computer Science
- Mid-level
- Office
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4d
Student Support Assistant
University of Kansas —Lawrence, KS
- $15 an hour
- Part-time
- No experience needed
- Windows
- SQL

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IT Helpdesk Analyst I - Office of Judicial Administration
Kansas Judicial Branch —Topeka, KS
Completion of a technical school program in Information Technology or a closely related field. Provide first-line support for desktop and mobile technologies…
$29.80 - $32.89 an hour
Quick Apply
4d
IT Support Technician - Topeka, KS
SGA Dental Partners —Topeka, KS
Individual must be able to gauge the user's technical ability and communicate with them in appropriate technical or non-technical language in a non-…
Quick Apply
1d

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Product Specialist
Health Care Logistics —Grove City, OH
Contribute to the development of user stories and acceptance criteria by providing customer context, reproduction steps, and field observations — working with…
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21h
IT Field Tech Support
Proteam Solutions Inc. —Columbus, OH
Valid State of Ohio driver’s license is required. Familiarity with help desk ticketing systems and remote support tools. Job Types: Full-time, Contract.
$20 - $23 an hour
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it support jobs near topeka, ks

IT Helpdesk Analyst I - Office of Judicial Administration

Kansas Judicial Branch -
Topeka, KS

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Job Details

Full-time
$29.80 - $32.89 an hour
4 days ago

Qualifications

Desktop computer repair
Computer operation
In-person customer service
Hardware maintenance
Printer (troubleshooting support)
Software installation
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Office equipment installation
Computer management
Desktop administration
Peripheral hardware support

Full Job Description

Position number: K0075703
Location of Employment: Office of Judicial Administration, Topeka, KS 66612
Position Title and Salary: IT Helpdesk Analyst I, grade 37, $29.80 hourly, at one year $32.89 hourly.

Kansas Judicial Branch Benefits State Employment Center - Benefits (ks.gov)

Job Duties: This is a technical support position providing end-user support services primarily for all judicial officers and staff located in the Kansas Judicial Center in Topeka, Kansas, via telephone, email, and in-person. The role focuses on day-to-day end-user support, hardware and software troubleshooting, workstation setup, equipment maintenance, and user training. Work is performed under the general supervision of the IT Support Manager, with day-to-day direction and task coordination provided by the PC Support Coordinator.

Work Schedule & Location: This position requires on-site presence the majority of the workweek, with the potential for hybrid flexibility as approved or required. The role also includes participation in a rotating schedule for weekend support to ensure coverage and system availability.

Primary Responsibilities:

End User Support

Provide first-line support for desktop and mobile technologies including PCs, laptops, printers, scanners, copiers, AV equipment, landlines, and cell phones.
Respond to technical issues in person, via phone, or digital means, diagnosing problems and resolving or escalating as appropriate.
Document user problems and resolution steps to contribute to the knowledge base.
Deliver exceptional customer service while resolving end-user issues efficiently and professionally.

Hardware and Software Management

Install, configure, upgrade, relocate, and repair workstations and peripherals.
Perform routine maintenance and updates on devices and software.
Coordinate device setup for new employees and assist with equipment transfers.
Evaluate, test, and recommend hardware/software solutions and improvements.
Analyze current technologies and provide recommendations for improvement or replacement.

Training and Documentation

Provide basic end-user guidance and informal instruction on supported hardware, software, and common office technologies.
Provide one-on-one or small group guidance on basic IT usage and troubleshooting.
Document common issues, resolutions, and support procedures for use by the service desk and knowledge base teams.

Additional Technical Duties

Participate in IT procurement processes by evaluating technology products for compatibility, usability, cost, and supportability.
Assist with receiving, staging, deploying, and tracking IT equipment in accordance with established standards and procedures.
Assist in planning for and responding to technology outages or failures, including disaster recovery readiness.

Required Education and Experience

High School Diploma or GED (Education requirement can be substituted with equivalent work experience)
– OR –
Completion of a technical school program in Information Technology or a closely related field
Minimum of 1 year of professional experience installing, upgrading, and troubleshooting common hardware and software (e.g., desktops, laptops, printers, mobile devices).
Demonstrated understanding of computer hardware, software, and operating systems.
Proven ability to work both independently and as part of a collaborative team.
Strong communication and customer service skills with the ability to explain technical issues in plain language.
Solid understanding of system configuration, imaging, and device deployment.

Preferred Education and Experience

2 or more years advising and assisting users in a distributed or enterprise computing environment.
Experience providing basic training or guidance to end users on IT systems and software.
Experience documenting technical support processes and creating internal knowledge base articles.
Familiarity with help desk ticketing systems and IT service management frameworks (e.g., ITIL).
Knowledge of the organization, structure, and purpose of the Kansas Judicial Branch or a similar public sector environment.
Ability to communicate clearly and effectively with court officials and employees, other agency representatives, and the public in person or by telephone.
Ability to establish and maintain professional working relationships and to converse with court officials, employees, and the public in formal and informal settings as a representative of the Office of Judicial Administration.

Applications will be accepted until: Open until filled.

The Americans with Disabilities Act ensures your right to reasonable accommodations during the employment process. A request for accommodation will not affect your opportunities for employment with the Judicial Branch. If you wish to request an ADA accommodation, please contact [email protected] or by TDD through the Kansas Relay Center at 800-766-3777 or 711.

THE KANSAS JUDICIAL BRANCH IS AN EEO / AA EMPLOYER

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it support jobs in topeka, ks

IT Helpdesk Analyst I - Office of Judicial Administration

IT Support Technician - Topeka, KS

IT Helpdesk Analyst II

Customer Support I, Customs Compliance

IT Support Technician

Associate Technical Engineer (KS)

Dynamic Server Support

IT Specialist – Federal Group

Student Support Assistant

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