Important Recruitment Information for this vacancy:
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Job Posting Closes: Open Until Filled
Department of Administration, Office of Systems Management
Office of Systems Management | Kansas Department of Administration
About the Position:
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Who can apply: Anyone
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Classified/Unclassified Service: Unclassified
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Full/Part-time: Full-Time
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Regular/Temporary: Regular
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FLSA Status: Exempt
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Work Schedule: Monday-Friday 8:00 am to 5:00 pm
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Eligible to Receive Benefits: Yes
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Veterans’ Preference Eligible: Yes
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The position is based in Topeka, Kansas, and requires regular in-person work, on-site. Telework may be considered in accordance with agency policy and business needs.
Compensation:
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Salary Range: $90,000 - $100,000
Note: Compensation will be based on the candidate’s qualifications, experience, and skills, while considering internal equity and applicable compensation guidelines. Applicants should consider the posted salary range when determining their interest in the opportunity.
Employment Benefits:
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First day of employment coverage under the State Employee Health Plan (SEHP) for medical and prescription drug coverage and dental plan.
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Additional voluntary options including vision, hospital indemnity, accident and critical illness insurance plans and flexible spending accounts.
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SEHP members and their covered family members have access to the HealthQuest Health Center at 9th and Kansas Avenue in Topeka for in-person and virtual health care services.
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Sick & Vacation leave
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Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave
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Paid State Holidays (designated by the Governor annually)
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Employee discounts with the STAR Program
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Retirement and deferred compensation programs
Visit the Employee Benefits page for more information
Position Summary & Responsibilities:
The IT Operations Manager provides leadership and oversight for agency-level IT operational services, ensuring reliable, secure, and effective technology support. This position manages end-user support, service desk operations, endpoint and asset management activities, and coordination with centralized IT and cybersecurity service providers. The IT Operations Manager supervises technical staff, supports operational planning and budgeting, and collaborates with IT leadership and enterprise partners to improve services and align technology resources with agency business needs.
IT Operations Leadership and Service Delivery:
Provides leadership and direction for IT operations teams, including end-user support, service desk, IT security, and systems administration staff. Assigns priorities, monitors service delivery, supports staff development, and ensures effective incident, request, and problem management processes. Coordinates with centralized IT teams to resolve issues and improve technology services across the agency.
Endpoint, Asset, Security, and Compliance Management:
Oversees agency technology asset lifecycle activities, including device deployment, maintenance, inventory, and retirement. Coordinates hardware and software asset management, licensing compliance, endpoint security activities, vulnerability remediation efforts, and adherence to agency security standards in partnership with centralized cybersecurity teams.
Collaboration Technology and User Support:
Supports agency use of collaboration technologies, including Microsoft 365 tools, audio/visual systems, and remote meeting solutions. Provides first-level troubleshooting and coordinates with centralized IT teams for issues requiring enterprise-level resolution.
Planning, Budgeting, and Operational Improvement:
Collaborates with IT leadership on budgeting, purchasing, lifecycle planning, and service improvements. Provides operational reporting, recommendations, and insights to support agency technology goals.
Qualifications:
Associate degree in computer science, information technology, engineering, business administration or a related field.
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Five years of experience in a related IT role, with at least Three years of experience in a lead or supervisory capacity Experience supporting IT operations, managing priorities, coordinating technology services, and leading or mentoring team members.
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Three years’ working experience in a related IT role or position. One year’s experience in a lead or supervisory role. Knowledge planning and managing IT budgets. Familiarity managing relationships with vendors including reviewing contracts and monitoring service level agreements. Experience leading and mentoring team members, fostering a culture of collaboration and knowledge sharing.
Preferred Qualifications:
Professional certifications or training in IT operations, service management, cybersecurity, asset management, or related disciplines. Preferred certifications may include ITIL Foundation, CompTIA Security+, Microsoft certifications (such as Modern Desktop or Azure), HDI Support Center Manager, IAITAM asset management certifications, CISA, CISM, or other relevant industry certifications.
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Experience supervising IT teams and managing the delivery of enterprise technology services, including end-user support, service desk operations, infrastructure support, security, or asset management activities.
Special Knowledge Skills and Abilities:
Knowledge of IT service management practices, end-user support operations, endpoint lifecycle management, hardware and software asset management, and enterprise technology support processes. Ability to evaluate operational needs, prioritize services, and ensure reliable delivery of IT support.
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Knowledge of cybersecurity fundamentals, technology compliance practices, and enterprise IT policies. Ability to coordinate with centralized cybersecurity and IT service providers to support agency security requirements and operational objectives.
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Strong leadership, communication, and problem-solving skills with the ability to supervise technical staff, manage competing priorities, and collaborate effectively with technical teams, business users, agency leadership, and external partners.
Post Offer Requirement:
Kansas Tax Clearance Certificate: A valid Kansas Tax Clearance Certificate is a condition of employment for all employees of the State of Kansas. Applicants (including non-residents) who receive a formal job offer for a State job, are required to obtain a valid Tax Clearance within ten (10) days of the job offer. Tax Clearance can be obtained through the Kansas Department of Revenue who reviews individual accounts for compliance with Kansas Tax Law.
If you have a missing tax return(s) or you owe taxes to the State of Kansas, please know that the Kansas Department of Revenue will work with you. The Kansas Department of Revenue can set you up on a payment plan to receive Tax Clearance so you can get a job working for the State of Kansas. The Kansas Department of Revenue can be contacted at 785-296-3199. Kansas Department of Revenue - Tax Clearance Frequently Asked Questions
Recruiter Contact Information
Name: Brianna Brandt
Email: [email protected]
Job Application Process:
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First Sign in or register as a New User.
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Complete or update your contact information on the Careers> My Contact Information page. *This information is included in all your job applications.
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Upload required documents listed below for the Careers> My Job Applications page.
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Start your draft job application, upload other required documents, and Submit when it is complete.
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Manage your draft and submitted applications on the Careers> My Job Applications page.
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Check your email and My Job Notifications for written communications from the Recruiter.
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Email – sent to the Preferred email on the My Contact Information page
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Notifications – view the Careers> My Job Notifications page
Helpful Resources at jobs.ks.gov: “How to Apply for a Job – Instructions” and “How to Search for a Job – Instructions"
Required Documents for this Application to be Complete:
Upload these on the Careers - My Job Applications page
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DD 214 (if you are claiming Veteran’s Preference)
Upload these on the Attachments step in your Job Application
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Resume
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Letter of Interest / Cover Letter
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Three Professional References
How to Claim Veterans Preference:
Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determined by the hiring manager.
Learn more about claiming Veteran’s Preference
How to Claim Disability Hiring Preference
Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager.
Learn more about claiming Disability Hiring Preference
PLEASE NOTE: The documentation verifying a person's eligibility for use of this preference should not be sent along with other application materials to the hiring agency but should be sent directly to OPS. These documents should be emailed to [email protected], or can be mailed/delivered in person to:
ATTN: Disability Hiring Preference Coordinator
Office of Personnel Services
Docking State Office Building 915 SW Harrison Rd.
Topeka, KS 66614
Equal Employment Opportunity:
The State of Kansas is an Equal Opportunity Employer. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.
If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.
