Office of Information Technology Services (OITS)
Our employees are our most valuable resource, pivotal to our success. OITS is dedicated to fostering a work environment that values work-life balance. With the state’s generous paid time off, including holidays, this ensures our employees have the time they need to rejuvenate. We actively support our team's professional growth through tuition and certification reimbursement, empowering them to pursue their career aspirations. With sample opportunities for continued learning, we prioritize career and leadership development and mentorship. OITS is a great place to work, come join our team!
Verification of identity and employment eligibility to work in the United States is required by federal law. For a list of acceptable documents that establish these criteria, please refer to the federal Form I-9. OITS does not provide sponsorships for this position.
E-Verify: The Office of Information Technology Services (OITS) participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the U.S. For additional information regarding E-Verify, please click here. For additional information regarding Immigrant and Employee Rights (IER) please click here.
Office of Information Technology Services
About the Position:
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Who can apply: Anyone
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Classified/Unclassified Service: Unclassified
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Full/Part-time: Full Time
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Regular/Temporary: Regular
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Eligible to Receive Benefits: Yes
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Veterans’ Preference Eligible: Yes
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This position is not eligible for remote work.
Compensation:
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Annual Salary/Hourly Rate: $45,000 to $55,000
Note: Salary can vary depending upon education, experience, or qualifications.
Position Summary:
The Telecommunications Specialist is responsible for the daily operation, monitoring, support, and administration of the KANWIN Network. The Specialist supports mission-critical voice, data, and video communications infrastructure by installing, configuring, maintaining, and troubleshooting telecommunications and network equipment inside and outside facilities and infrastructure. The role also participates in the staging, testing, and deployment of new and replacement infrastructure equipment.
Key Responsibilities:
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Monitor, maintain, and support the KANWIN Network to ensure reliable performance and availability of voice, data, and video communication systems.
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Install, configure, troubleshoot, and maintain Cisco-based network infrastructure within enterprise LAN/WAN environments.
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Perform network diagnostics and resolve telecommunications and connectivity issues using packet capture and network analysis tools.
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Troubleshoot routing and connectivity issues involving dynamic routing protocols including OSPF, BGP, and MPLS technologies.
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Stage, test, deploy, and replace telecommunications and network equipment supporting infrastructure upgrades and enhancement projects.
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Collaborate with customers, vendors, and cross-functional IT teams to resolve technical issues and provide effective customer support.
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Maintain technical documentation related to network configurations, troubleshooting, and operational procedures.
Required Skills:
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Cisco network administration and support
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LAN/WAN monitoring, troubleshooting, and problem resolution
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Packet capture and network diagnostic tools
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Routing protocol troubleshooting (OSPF)
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Network equipment installation and deployment
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Telecommunications infrastructure support
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Technical documentation and customer support
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Cross-functional IT collaboration
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Strong communication, organization, and time management skills
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Ability to support mission-critical systems and participate in on-call support rotations
Minimum Qualifications:
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Three or more years of experience supporting enterprise Cisco network environments
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Experience monitoring, troubleshooting, resolving, and documenting LAN/WAN network issues
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Experience using packet capture and network diagnostic tools
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Experience troubleshooting OSPF and other dynamic routing protocols
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Experience providing remote customer technical support
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Experience collaborating with cross-functional IT teams, including Security, Application Support, and Server Administration
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Strong verbal and written communication, organizational skills, and attention to detail
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Ability to participate in an on-call support rotation
Preferred Qualifications:
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Experience supporting Cisco Voice over IP (VoIP) environments
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Experience with BGP and MPLS technologies in a service provider environment
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Coursework, technical training or military training in electronics, electrical engineering, or telecommunications technology from an accredited institution or military training program
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Experience supporting Cisco wireless environments
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Experience with Software-Defined Networking (SDN) technologies
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Ability to manage multiple projects and prioritize tasks effectively
Necessary Special Requirements: Ability to obtain and retain an OITS Security and KCJIS clearances are requirement of employment and continued employment.
Disclaimer: Due to security requirements related to system access, the following will result in disqualification for this position: Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions less than 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor).
Employment Benefits:
In addition to the starting salary, the State of Kansas offers a significant benefits package that is available the first day of employment. All benefits eligible, full-time employees may elect to enroll in:
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Comprehensive medical, mental, dental, vision, and additional coverage
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Sick & Vacation leave
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Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave
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Paid State Holidays
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Employee discounts with the STAR Program
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Retirement and deferred compensation programs
- This benefits package represents additional annual compensation.
Visit the Employee Benefits page for more information…
Recruiter Contact Information:
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Name: Brenda Cripps
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Email: [email protected]
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Mailing Address: 900 SW Jackson St, Room 803, Topeka, KS 66612
Required documents for this application to be complete:
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On the My Job Applications page, verify these documents are present and valid. Upload or delete and upload new if needed.
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DD214 (if you are claiming Veteran’s Preference)
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Inside your Job Application upload these documents:
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Resume (or choose existing if you have one)
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Cover Letter
Helpful Resources at jobs.ks.gov: “How, What, & Where do I Upload Documents.”
Job Application Process:
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First Sign in or register as a New User
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Complete or update your contact information on the:
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Careers> My Contact Information page
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NOTE: This information is included on all your job applications
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Upload required documents listed above for the Careers> My Job Applications page
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NOTE: This information is included on all your job applications
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Start your draft job application, upload other required documents, and submit when it is complete.
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Manage your draft and submitted applications on the Careers> My Job Applications page.
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Check your email and My Job Notifications for written communications from the Recruiter
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Email – sent to the Preferred email on the My Contact Information page
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Notifications – view the Careers> My Job Notifications page
Helpful Resources at jobs.ks.gov: “How to Apply for a Job – Instructions” and “How to Search for a Job – Instructions."
How to Claim Veterans Preference
Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager.
How to Claim Disability Hiring Preference
Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager.
Learn more about claiming Disability Hiring Preference:
Disability Hiring Preference | Kansas Department of Administration
PLEASE NOTE: The documentation verifying a person's eligibility for use of this preference
should not be sent along with other application materials to the hiring agency but should be sent directly to OPS. These documents should be scanned and emailed to
[email protected], or can be mailed/delivered in person to:
ATTN: Disability Hiring Preference Coordinator
Office of Personnel Services
Docking State Office Building
915 SW Harrison Ave, Suite 260
Topeka, KS 66612
Equal Employment Opportunity
The State of Kansas is an Equal Opportunity Employer. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability, or any other factor unrelated to the essential functions of the job.
If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.
