POSITION SUMMARY
The Team Manager of Waiver Services provides programmatic leadership, supervision, and administrative oversight for Astra Mental Health and Recovery's Waiver service programs.
Reporting to the Manager of Waiver Services, this position ensures that Astra's Waiver programs and related services deliver trauma-informed, culturally responsive, recovery-oriented, and person and family centered care consistent with Certified Community Behavioral Health Clinic (CCBHC) standards and evidence-based practices for transition age populations. The Team Manager supports Team Managers and staff in achieving clinical excellence, operational efficiency, and high-quality outcomes for their families.
This position plays a key role in workforce development, cross-departmental collaboration, quality improvement, and community partnership, fostering a professional culture grounded in Astra's values of Access, Comprehensive Care, Excellent Outcomes, and Sustainability. The role emphasizes developmentally appropriate, youth-driven services that promote independence, self-determination, and successful transition to adulthood.
ESSENTIAL FUNCTIONS
Program Leadership and Oversight
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Provide day-to-day leadership and supervision for WAF teams and assigned staff.
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Oversee the implementation of clinical and operational goals in alignment with Astra's strategic objectives, CCBHC standards, and evidence-based practices.
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Ensure that all Waiver and related services are evidence-based, person-centered, family-centered, recovery-oriented, trauma-informed, and developmentally appropriate.
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Monitor program performance, including productivity standards, access metrics, service quality, outcome measures, employment outcomes, and client satisfaction.
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Collaborate with the Director of Community Based Services to align policies, procedures, and workflows with organizational goals and best practices.
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Support integration between Waiver services, traditional case management, therapy services, admission access, crisis, and other programs for seamless care coordination.
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Maintain knowledge of applicable licensing, Medicaid, KDADS contract requirements and accreditation standards.
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Manage Waiver services referrals and balance caseloads with Team Managers to ensure timely access to age-appropriate services.
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Utilize and encourage utilization of Evidence Based Practices (including Parent Support, Parent Peer Support models), developmental frameworks and assessment tools as indicated for care to monitor progress of individuals served and ensure appropriate services/care is received in the appropriate intensity and duration while meeting the health needs of the whole person served.
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Monitor and evaluate client entry and exit criteria into Waiver Programs in collaboration with Utilization Management/Utilization Review staff.
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Track and monitor program outcomes, employment data, educational achievement, and AIMS data with Program Coordinator and support staff.
Team Leadership and Supervision
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Provide regular individual and group supervision to WAF, parent Support staff, including documentation and performance evaluations, guiding consistent service delivery and staff development.
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Offer field mentoring and quality assurance for assigned frontline staff.
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Set and communicate clear performance expectations, goals, and outcomes for Waiver service teams, including employment and educational benchmarks.
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Conduct regular supervision, team meetings, and individual check-ins to ensure collaboration and accountability.
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Promote a positive, supportive, and learning-oriented culture consistent with Astra's trauma-informed leadership philosophy and youth development principles.
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Model professional integrity, empathy, and problem-solving in interactions with staff, individuals servced, and partners.
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Support assigned staff in meeting/exceeding KDADS contract outcomes.
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Work as part of an integrated team collaborating with individuals served, family members or natural supports, and other treatment team members (both internal and external) to support youth in their treatment, recovery, and transition to adulthood.
Performance Management
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Conduct performance evaluations and oversee evaluation processes for assigned providers.
- Provide ongoing coaching and feedback to support growth and professional development.
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Identify skill gaps and collaborate with the Manager of Waiver Services to develop targeted training plans.
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Address performance concerns promptly, fairly, and in alignment with HR policies.
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Develop and implement action plans and disciplinary measures as needed.
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Monitor staff/team performance and outcome standards. Utilize, encourage, and coach time management, written and oral communication skills.
Resource and Workflow Management
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Assign responsibilities and caseloads based on staff strengths, training, developmental expertise, and workload.
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Manage scheduling and service delivery to ensure timely access and compliance with same-day access standards.
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Assist with budget planning, staffing allocation, and monitoring of resource utilization for Waiver programs.
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Support staff well-being through manageable workload distribution and open communication.
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Assist clients, Team Managers, and assigned staff in identifying and overcoming obstacles to participating in desired community activities, employment, education, and agency systems.
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Coordinate with community employers, educational institutions, and youth-serving organizations to expand opportunities for individuals served.
Collaboration and Communication
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Facilitate open communication across teams, programs, and leadership levels.
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Collaborate with Quality Improvement, HR, IT, and Employment Services departments to support data collection and performance reporting.
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Represent Waiver services in internal committees and cross-departmental workgroups.
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Communicate updates, policy changes, and performance feedback effectively to staff and leadership.
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Attend and participate in community meetings, collaborating and coordinating with community partners, educational institutions, employers, and youth-serving agencies to maintain relationships and expand service networks.
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Partner with vocational rehabilitation, educational systems, and other transition-focused community resources.
Compliance and Quality Improvement
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Ensure compliance with CCBHC criteria, KDADS, SAMHSA and agency standards.
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Monitor clinical documentation for accuracy, timeliness, and quality, including employment and educational progress documentation.
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Review and approve treatment plans, employment plans, and ensure compliance with documentation standards.
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Participate in internal audits, chart reviews and corrective action planning.
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Promote a culture of continuous quality improvement and data-informed decision-making.
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Facilitate case conferences (as needed).
Hiring, Training, and Staff Development
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Recruit, interview, hire, and train new Waiver services staff in collaboration with HR and Team Managers.
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Participate in recruitment, selection, and onboarding of new Waiver services team members.
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Identify ongoing professional development opportunities aligned with Astra's mission, Waiver services best practices and peer support certification requirements.
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Collaborate with the Director of Community Based Services and Training Department to coordinate internal and external training.
- Ensure compliance with the required training for self and those supervised, promoting and arranging additional education opportunities to increase tools for department staff and self.
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Complete all the required training and ensure credentialing documentation for staff is maintained in collaboration with Human Resources.
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Approve leave and continuing education requests for assigned staff.
Other Duties
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Demonstrate cultural and linguistic competence.
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Approach interactions with individuals served and colleagues with a trauma sensitive lens.
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Provide services that are recovery oriented, persona nd family centered, youth-driven, and utilize a strengths-based approach.
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Provide services that address the whole health needs of individuals served, including physical health, mental health, substance use, employment, education, housing, and social determinants of health.
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Acts as an ambassador of the agency in the community setting, which may include doing public educational and informational presentations focused on Waiver services and outcomes.
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Support and actively promote the vision and mission of the agency and the philosophy of the strengths perspective.
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Maintain and promote the following safety requirements and policies on property.
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Maintain professional appearance in line with dress code policy.
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Completes required trainings.
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Other duties as assigned, as qualified and trained for.
POSITION QUALIFICATIONS
Education and Licensure:
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Master's degree in behavioral health discipline (e.g., Social Work, Psychology, Professional Counseling, Marriage and Family Therapy) or related field preferred.
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Bachelor's degree in human services field from an accredited university or college required. OR High school diploma/equivalent and 4+ years related experience may be considered.
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Qualified Mental Health Professional (QMHP) designation required or licensed in the State of Kansas as a QMHP - LSCSW, LCP, LPC, LMFT - or equivalent clinical license preferred.
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IPS or supported employment training/certification strongly preferred.
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Peer support or youth development certification a plus.
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Must successfully pass Kansas Bureau of Investigation (KBI), Central Registry (DCF Child/Adult Abuse Registry), and all required background checks.
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Valid Kansas driver's license, good driving record, current auto insurance (proof of auto liability insurance), and reliable transportation required.
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Formal training or certification in clinical supervision, youth development, or leadership development preferred.
Experience:
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Minimum of three (3) years of progressively responsible experience in behavioral health clinical practice and program leadership.
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At least three (3) years of providing clinical service to adolescents, and families required.
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Two (2) years of supervisor experience required; experience supervising multidisciplinary teams preferred.
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Prior experience managing Waiver programs strongly preferred.
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Familiarity with CCBHC, trauma-informed care, peer support models, and integrated behavioral health systems required.
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Extensive knowledge of community based services for, including case management, peer support, and developmental frameworks.
Astra Mental Health and Recovery is committed to providing equal employment opportunities and reasonable accommodation for qualified individuals with disabilities and for religious practices, in accordance with applicable law and guidance issued by the Equal Employment Opportunity Commission (EEOC). Astra does not discriminate against applicants or employees on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age (40 or older), disability, genetic information, veteran status, or any other characteristic protected by law. This commitment applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, corrective action, and termination.
