The primary role of this position is to manage and coordinate end-to-end order fulfillment while supporting shipping and warehouse operations. This individual is responsible for organizing, prioritizing, and tracking all customer orders through completion, ensuring efficient product movement through the production facility based on customer demand and delivery requirements.
This role serves as a key liaison between planning, production, and shipping teams to ensure alignment on scheduling, execution, and delivery timelines. It requires strong cross-functional coordination to streamline processes and maintain on-time, accurate order fulfillment.
In addition to expediting responsibilities, this position is responsible for preparing shipping documentation, quoting freight, managing hazardous material shipping requirements, and coordinating with carriers for both domestic and international shipments.
Essential Job Functions:
- Own and coordinate all domestic and international shipments from order release through final delivery, ensuring accuracy, timeliness, and compliance with all customer requirements.
- Perform quality checks to verify products are properly packaged, labeled, and prepared for shipment in accordance with company standards and regulatory requirements.
- Ensure full compliance with all applicable shipping regulations, including DOT, IATA, and IMDG requirements for hazardous materials. Verifying all hazardous shipments are correctly classified, labeled, documented, and handled
- Review and validate all shipping documentation to ensure accuracy and completeness prior to release, including Bills of Lading, export documentation, and hazardous material paperwork.
- Verify outbound freight is loaded correctly, secured properly, and matches all shipping documentation before departure.
- Maintain proper flow of inbound and outbound shipments, ensuring carriers are loaded and unloaded within designated timeframes; escalate delays to management as needed.
- Monitor open receipts and customer orders daily; proactively communicate risks, delays, or issues and drive resolution with appropriate teams.
- Work cross-functionally with production, planning, and warehouse teams to prioritize orders and materials needed for shipment, ensuring customer delivery commitments are met.
- Support order fulfillment planning by helping determine production and shipping priorities based on customer demand, order status, and delivery requirements.
- Ensure all outbound orders are shipped with complete and accurate paperwork; verify all inbound and outbound documentation is properly completed prior to processing.
- Interface directly with carriers, freight providers, and vendors; maintain professional communication, provide timely responses, and communicate estimated shipment readiness and pickup times.
- Escalate carrier issues or service concerns to management promptly to ensure resolution.
- Process and update shipment status and order completion accurately within system(s).
- Operate forklifts and material handling equipment safely following training and certification requirements.
- Maintain warehouse organization, cleanliness, and safety standards to support efficient operations.
- Manage shipping and warehouse supplies to ensure operational continuity.
- Identify and recommend process improvements to enhance safety, accuracy, productivity, and overall department performance.
Knowledge, Skills and Abilities:
- Ability to learn and effectively use WMS, order fulfilment software and freight quoting software.
- Ability to identify continuous improvements opportunities and partner with leadership and other Shipping associates to implement.
- Ability to gain knowledge of raw materials, finished goods and packaging supplies.
- Ability to complete Hazmat shipping training and successfully pass Hazmat certification.
- Strong organizational and attention to detail skills and be self-motivated.
- Ability to prioritize and work independently and know when to seek assistance for complex tasks.
- Strong written and oral communication skills.
Physical Requirements:
The following are physical requirements for this position; however, this is not an inclusive list.
Lift and carry up to 65 lbs. – requires substantial use of upper extremities, leg and back muscles.
Lift and carry up to 20 lbs. - requires substantial use of upper extremities, leg and back muscles.
Walking – moving about on foot to accomplish tasks, particularly to move from one place to another and to ascend and descend stairs.
Hearing – perceive sounds of manufacturing equipment in operation, warning alarms, Forklift alarms, and important spoken instructions conveyed loudly, accurately and quickly.
Standing - remain upright on feet for sustained periods of time.
Repetitive motions – making substantial movements (motions) of the wrists, hands and/or fingers.
Reaching - Extending hand(s) and arm(s) in any direction.
Stooping – Bending body downward and forward by bending spine at the waist.
Heights – ride fork trucks in warehouse up to 24 feet high
Company Policies and Additional Requirements:
1. Continually practice safety procedures and policies to protect yourself, others and company owned property.
2. Practice civility in all aspects of your job by listening, hearing, and working together with co-workers, vendors, and managers and by resolving issues respectfully and professionally in a civil manner.
3. Comply with company rules, policies, and procedures.
4. Seek guidance from a Team Leader or Manager before performing an unfamiliar task or assignment.
5. Complete job tasks efficiently, timely and accurately according to SOPs (Standard Operating Procedures), job aids and based on job function.
6. Maintain work area (e.g., materials, stock areas, desks, floors, shelves, counters, etc.) in a safe, clean, organized, and efficient manner.
7. Must show up for work on time and be willing to work occasional overtime as required (with adequate notice from management).
8. Demonstrate reliable attendance, limited lateness, or call outs.
9. Must have reliable transportation to and from work.
10. Willingness to learn other jobs.
11. Perform other job-related duties or responsibilities when requested or required whether specifically mentioned in job description.
12. Willing to work with others in team.
Additional Requirements:
Employment is contingent on:
- Applicants consent to a background check to comply with a suitability determination from corporate management. [1]
- Signature on a company drug-free policy contract.
- Passing a Company provided substance-screening test.
- Provide required I-9 documents.
- Verification of information provided on Employment Application.
- Valid Driver’s License or State ID.
[1] Due to the fact that we sell chemicals, the Department of Homeland Security requires Smooth-On to maintain a Security Program which requires a background check of all employees
BENEFITS:
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Comprehensive medical, dental and vision plans.
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Medical Flexible Spending Account (FSA) / Dependent Care Account
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401K plan with a generous company match.
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Company paid Life, STD and Long Term Disability Insurance
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Employee Assistance Program (EAP)
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Health Advocate Account
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Pet Insurance
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Paid vacation, holiday & sick time off.
