Top 716 Answering service Jobs in Torrance, Ca

Member Service Representative
Champion Health Plan/ Champion Payer Solutions —Long Beach, CA
- From $22 an hour
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Life Alert Emergency Response, Inc. —Encino, CA
- $19 - $20 an hour
- Full-time
- Customer service
- English
- Phone etiquette
Quick Apply
6d
Customer Service Representative (CSR)
SoCal Consulting Group —Buena Park, CA
- $950 - $1,350 a week
- Full-time
- In-person
- Communication skills
- Entry level
Quick Apply
5d
Guest Service Representative Torrance
Extended Stay America —Torrance, CA
- $22.50 an hour
- Part-time
- Basic math
- English
- Hotel
Quick Apply
Office Assistant Part-Time
City of Redondo Beach —Redondo Beach, CA
- $39,520 - $45,760 a year
- Part-time
- Microsoft Excel
- Computer literacy
- English
- Retirement plan
- Paid sick time
3d
Support Coordinator I - Torrance Beach Cities Orthopedics Clinic - Full Time 8 Hour Days (Non-Exempt) (Non-Union)
Keck Medical Center of USC —Torrance, CA
- $22.88 - $35.55 an hour
- 8 hour shift
- Background check
- Administrative experience
- High school diploma or GED
11d
Front Office Scheduler
Torrance —Torrance, CA
- $22 - $25 an hour
- Surgery
- Word processing
- HIPAA
- Paid holidays
- Disability insurance
Quick Apply
Retail Store Associate
Rowan —Torrance, CA
- $16 - $19 an hour
- 8 hour shift
- Communication skills
- Ability to lift 25 pounds
- Entry level
- 401(k)
- Employee assistance program
Quick Apply
Customer Service & Order Entry Representative
American Spring, Inc. —Los Angeles, CA
- $25 an hour
- 8 hour shift
- Microsoft Excel
- Sales
- Customer service
Quick Apply
3d
Radiology Information Specialist I - Per Diem
Torrance Memorial Medical Center —Torrance, CA
- $27.21 an hour
- Per diem
- Hospital
- Outpatient
- Radiology
Quick Apply
Support Coordinator I - Torrance Beach Cities Orthopedics Clinic - Full Time 8 Hour Days (Non-Exempt) (Non-Union)
USC —Torrance, CA
- $22.88 - $35.55 an hour
- 8 hour shift
- Administrative experience
- High school diploma or GED
- Clinic
10d
Support Coordinator II - Torrance Beach Cities Orthopedics Clinic - Full Time 8 Hour Days (Non-Exempt) (Non-Union)
Keck Medical Center of USC —Torrance, CA
- $26.00 - $41.28 an hour
- 8 hour shift
- Background check
- Spanish
- Microsoft Outlook
11d
PBX Operator-Communications-Part time-Lakewood-Nights
University of California, Irvine —Lakewood, CA
- $25.45 - $36.05 an hour
- Part-time
- Background check
- High school diploma or GED
- US work authorization
- Health insurance
- Retirement plan
Guest Services Rep Part Time-104020
ESA Management, LLC —Torrance, CA
- $17.45 an hour
- Part-time
- Basic math
- English
- Hotel
- Employee assistance program
- Vision insurance
Quick Apply
3d
Front Office - Agent
Carson Doubletree —Carson, CA
- $20 an hour
- Part-time
- Background check
- Hotel
- High school diploma or GED
Store Support
Home Depot —Torrance, CA
- $20 - $22 an hour
- Entry level
- Time management
PBX Operator-Communications-Part time-Lakewood-Evenings
University of California, Irvine —Lakewood, CA
- $25.45 - $36.05 an hour
- Part-time
- Background check
- High school diploma or GED
- US work authorization
- Health insurance
- Retirement plan
Front Desk Coordinator - Manhattan Beach, CA
The Joint Chiropractic —Manhattan Beach, CA
- $18 an hour
- Part-time
- High school diploma or GED
- Clinic
- Ability to lift 50 pounds
Quick Apply
PBX Operator-Communications-Part time-Lakewood-Days
University of California, Irvine —Lakewood, CA
- $25.45 - $36.05 an hour
- Part-time
- Background check
- High school diploma or GED
- US work authorization
- Health insurance
- Retirement plan
Courtesy Clerk/Grocery Bagger
Ralphs —Torrance, CA
- $17.00 - $17.20 an hour
- Part-time
- Experience working with individuals with disabilities
- Merchandising
- Adults
22h

I want to receive the latest job alert for answering service in torrance, ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

answering service jobs near torrance, ca

Retail Sales Associate jobs in Torrance, CA

Member Services Representative jobs in Long Beach, CA

Customer Service Representative jobs in Los Angeles, CA

Customer Service Representative jobs in Buena Park, CA

Office Assistant jobs in Redondo Beach, CA

Dynamic Service Solutions jobs in Houston, TX

Remote Chat Agent jobs in Texas

Ticket Agent jobs in San Francisco International Airport, CA

Guest Service Agent jobs in Flagstaff, AZ

Guest Service Agent jobs in Union, NJ

Guest Service Agent jobs in Kingston, NY

Guest Service Agent jobs in San Francisco Bay Area, CA

Retail Sales Associate jobs in Nashville, TN

Inside Sales jobs in Cleveland, OH

Retail Sales Associate jobs in Tuscaloosa, AL

Dental Sales jobs in Alabama

Retail Sales Associate jobs in Atlanta, GA

Retail Sales Associate jobs in Lynnwood, WA

Heavy Equipment Operator jobs in Louisville, KY

Switchboard Operator jobs in Detroit, MI

Member Service Representative

Champion Health Plan/ Champion Payer Solutions
Long Beach, CA

Quick Apply

Job Details

Full-time
From $22 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Flexible schedule

Qualifications

Spanish
Customer communication
Teamwork
Customer retention
Managed care
Managed care organization experience
Call center experience
HIPAA
English
Vietnamese
High school diploma or GED
Medical terminology

Full Job Description

SCOPE OF ROLE

The Member Service Representative (MSR) serves as the first point of contact for customers, providers, and advocates, ensuring exceptional customer experiences through accurate and helpful communication. This role involves handling incoming calls from Medicare Advantage members, assisting with benefit inquiries, referrals, claims, and guiding them to community resources as needed. The ideal candidate will be bilingual, proficient in medical terminology, and knowledgeable in CMS, Medicare, and HIPAA regulations. Strong proficiency in Microsoft Applications and a commitment to delivering top-tier service are essential.

ROLE RESPONSIBILITIES

The Member Service Representative job description is intended to point out major responsibilities within the role, but it is not limited to these functions:

KEY RESPONSIBILITIES % OF TIME

 Serve as the primary point of contact for customers, providers, and advocates, handling calls with professionalism and courtesy.

 Provide clear, concise, and accurate information to ensure customers fully understand their benefits, referrals, claims, and available resources.

 Ensure prompt and efficient service by answering all incoming calls within the

department’s established time frame.

 Escalate complex issues to management or relevant departments as necessary to

ensure customer concerns are thoroughly addressed.

 Collaborate with internal teams to resolve problems and enhance overall customer

satisfaction.

 Accurately document customer interactions, including actions taken, resolutions

provided, and any follow-up required.

 Adhere to department policies and HIPAA regulations to maintain confidentiality and

security of member information.

 Manage complaints, grievances, and appeals efficiently according to department

protocols.

 Assist in onboarding and training new staff, sharing knowledge and best practices.

 Complete required training promptly to stay current with procedures, systems, and

regulations.

 Consistently meet or exceed standards for quality, productivity, and adherence to

schedules.

 Participate in outbound call campaigns for welcome calls, enrollment verification calls, appointment scheduling,

retention efforts, and other health-related programs.

 Contribute to policy and procedure development related to customer experience.

 Stay updated on CMS, Medicare, and HIPAA regulations to ensure compliance and

provide accurate information.

 Utilize medical terminology and healthcare knowledge to assist members with inquiries.

 Adapt to changes in shifts, responsibilities, and operational needs as required.

 Facilitate member requests for provider changes, transportation, and other assistance.

 Maintain a positive attitude and practice excellent customer service principles.

 Perform other duties as assigned to contribute to the team and department’s success

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

 High School diploma or GED required.

 Associate degree (AA) degree (preferred).

 Minimum (2) or more years of direct customer service EXPERIENCE

 Knowledge of Medi-Cal, Medicare Managed Care Plans.

 Medical front office experience preferred.

PROFESSIONAL COMPETENCIES

 Strong communication skills (verbal and written).

 Highly organized with the ability to prioritize work to meet deadlines.

 Strong adaptability and openness to change.

 Knowledge of HIPAA regulations with a commitment to data privacy.

 Strategic skills in problem-solving, critical thinking, and innovation.

 Ability to collaborate effectively with business partners throughout the organization.

 Experience assisting members with Medicare Advantage or HMO, including referrals and authorizations.

 Outbound/inbound call center experience with a focus on problem-solving and escalation.

 Bilingual in English/Spanish or Vietnamese/English required.

 Proficiency in Microsoft Applications (Word, Excel, Outlook).

 Ability to multitask and prioritize tasks effectively.

 Flexibility to work varying shifts, including evenings and weekends.

LICENSURES AND CERTIFICATIONS

No licensures or certifications are required.

WORK ENVIRONMENT and ESSENTIAL PHYSICAL FUNCITONS:

Work Environment:

 Must be available for scheduling 7 days a week, including evenings, overnights, weekends, and holidays.

 Shifts may change based on operational needs; flexibility is essential.

Essential Physical Functions:

 Ability to work onsite in an open office setting, primarily sitting at a desk and working on a computer.

 Regularly required to talk, hear, stand, walk, sit, and use hands to handle or feel objects and controls.

 Frequently lifts/moves up to 10 pounds. Specific vision abilities include close vision and the ability to adjust focus.

EEO/AFFIRMATIVE ACTION STATEMENT

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse group of employees committed to meeting the needs of Champion Payer Solutions/ Champion Health Plan, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Experience:

Managed care: 2 years (Required)

Language:

Spanish (Preferred)
Vietnamese (Preferred)

Ability to Commute:

Long Beach, CA 90815 (Required)

Ability to Relocate:

Long Beach, CA 90815: Relocate before starting work (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

answering service jobs in torrance, ca

Member Service Representative

Customer Service Representative

Customer Service Representative (CSR)

Guest Service Representative Torrance

Office Assistant Part-Time

Support Coordinator I - Torrance Beach Cities Orthopedics Clinic - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

Front Office Scheduler

Retail Store Associate

Customer Service & Order Entry Representative

Radiology Information Specialist I - Per Diem

Support Coordinator I - Torrance Beach Cities Orthopedics Clinic - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

Support Coordinator II - Torrance Beach Cities Orthopedics Clinic - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

PBX Operator-Communications-Part time-Lakewood-Nights

Guest Services Rep Part Time-104020

Front Office - Agent

Store Support

PBX Operator-Communications-Part time-Lakewood-Evenings

Front Desk Coordinator - Manhattan Beach, CA

PBX Operator-Communications-Part time-Lakewood-Days

Courtesy Clerk/Grocery Bagger

I want to receive the latest job alert for answering service in torrance, ca

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected