Top 2633 Customer representative Jobs in Torrance, Ca

Member Service Representative
Champion Health Plan/ Champion Payer Solutions —Long Beach, CA
- From $22 an hour
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
OBGYN Sales & Marketing Representative – Maternity Medical Supplies for SAN FERNANDO VALLEY-WEST LA
General Home Medical Supply —Los Angeles, CA
- Full-time
- Sales
- Customer service
- Mid-level
Quick Apply
Customer Service Representative 3PL
COMMAND LOGISTIC SERVICES, INC. —Compton, CA
- From $19 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Data entry
- Paid holidays
- Health insurance
Quick Apply
Enrollment Representative
Champion Health Plan —Long Beach, CA
- From $23 an hour
- Overtime
- Background check
- Spanish
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
8d
Entry Level Marketing & Sales Representative
Emperium Group —Long Beach, CA
- $55,000 - $75,000 a year
- Full-time
- No experience needed
- In-person
- Leadership
- Travel reimbursement
- Paid training
Quick Apply
Customer Service Representative (Entry-Level - Remote US Only)
True Legacy Homes —Los Angeles, CA
- $25 - $30 an hour
- Part-time
- Remote
- Computer literacy
- Typing
- Communication skills
- Paid training
- Paid holidays
Quick Apply
8h
Customer Coordinator
Sierra Pacific Supply Co Inc —Carson, CA
- From $52,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
1d
Sales Representative (Sales, Customer Service)
Freeway Insurance Services America, LLC —Hawthorne, CA
- $31 - $72 an hour
- Urgently hiring
- Spanish
- English
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
1d
Customer Service Representative
FYZICAL Therapy and Balance Centers —Torrance, CA
- Full-time
- Hybrid work
- High school diploma or GED
- Clinic
- Driver's License
- Opportunities for advancement
Quick Apply
Customer Service Representative
JR286 —Torrance, CA
- Microsoft Outlook
- Office
- Organizational skills
- Paid parental leave
- Paid holidays
Quick Apply
2d
Customer Service & Order Entry Representative
American Spring, Inc. —Los Angeles, CA
- $25 an hour
- 8 hour shift
- Microsoft Excel
- Sales
- Customer service
Quick Apply
1d
Customer Service Representative
Yonex USA —Torrance, CA
- $21.50 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
Quick Apply
Patient Registration Rep
St Mary Medical Center —Long Beach, CA
- $26.31 - $33.05 an hour
- PRN
- Acute care
- Medical office experience
- High school diploma or GED
2d
Customer Service Representative
South Bay Auto Auction —Gardena, CA
- $22 - $23 an hour
- Full-time
- In-person
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
11d
Branch Coordinator - Remote
Apria Healthcare LLC —Los Angeles, CA
- $20 - $25 an hour
- Full-time
- Remote
- Computer literacy
- Writing skills
- English
- Paid parental leave
- Disability insurance
Quick Apply
Customer Service Representative
JLM Environmental —Lawndale, CA
- $20 - $26 an hour
- Full-time
- Office
- Administrative experience
- In-person
- Health insurance
- Paid time off
Quick Apply
Customer Care Representative
Ruggable —Los Angeles, CA
- From $17.50 an hour
- Full-time
- Remote
- Communication skills
- Entry level
- 401(k)
11h
Temporary Customer Care Representative
Sator Sports, Inc. —Gardena, CA
- From $22 an hour
- Full-time
- Sales
- Customer service
- English
- Health insurance
- Dental insurance
Quick Apply
Medical Receptionist (Temporary)
RadNet Los Angeles —Torrance, CA
- $23 an hour
- Temporary
- Computer literacy
- High school diploma or GED
- Clinic
- Health savings account
- Health insurance
Customer Service Assistant
CryptoGex —Inglewood, CA
- $18.50 - $28.50 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Communication skills
- Paid holidays
- Dental insurance
Quick Apply
3d

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Member Service Representative

Champion Health Plan/ Champion Payer Solutions
Long Beach, CA

Quick Apply

Job Details

Full-time
From $22 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Flexible schedule

Qualifications

Spanish
Customer communication
Teamwork
Customer retention
Managed care
Managed care organization experience
Call center experience
HIPAA
English
Vietnamese
High school diploma or GED
Medical terminology

Full Job Description

SCOPE OF ROLE

The Member Service Representative (MSR) serves as the first point of contact for customers, providers, and advocates, ensuring exceptional customer experiences through accurate and helpful communication. This role involves handling incoming calls from Medicare Advantage members, assisting with benefit inquiries, referrals, claims, and guiding them to community resources as needed. The ideal candidate will be bilingual, proficient in medical terminology, and knowledgeable in CMS, Medicare, and HIPAA regulations. Strong proficiency in Microsoft Applications and a commitment to delivering top-tier service are essential.

ROLE RESPONSIBILITIES

The Member Service Representative job description is intended to point out major responsibilities within the role, but it is not limited to these functions:

KEY RESPONSIBILITIES % OF TIME

 Serve as the primary point of contact for customers, providers, and advocates, handling calls with professionalism and courtesy.

 Provide clear, concise, and accurate information to ensure customers fully understand their benefits, referrals, claims, and available resources.

 Ensure prompt and efficient service by answering all incoming calls within the

department’s established time frame.

 Escalate complex issues to management or relevant departments as necessary to

ensure customer concerns are thoroughly addressed.

 Collaborate with internal teams to resolve problems and enhance overall customer

satisfaction.

 Accurately document customer interactions, including actions taken, resolutions

provided, and any follow-up required.

 Adhere to department policies and HIPAA regulations to maintain confidentiality and

security of member information.

 Manage complaints, grievances, and appeals efficiently according to department

protocols.

 Assist in onboarding and training new staff, sharing knowledge and best practices.

 Complete required training promptly to stay current with procedures, systems, and

regulations.

 Consistently meet or exceed standards for quality, productivity, and adherence to

schedules.

 Participate in outbound call campaigns for welcome calls, enrollment verification calls, appointment scheduling,

retention efforts, and other health-related programs.

 Contribute to policy and procedure development related to customer experience.

 Stay updated on CMS, Medicare, and HIPAA regulations to ensure compliance and

provide accurate information.

 Utilize medical terminology and healthcare knowledge to assist members with inquiries.

 Adapt to changes in shifts, responsibilities, and operational needs as required.

 Facilitate member requests for provider changes, transportation, and other assistance.

 Maintain a positive attitude and practice excellent customer service principles.

 Perform other duties as assigned to contribute to the team and department’s success

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

 High School diploma or GED required.

 Associate degree (AA) degree (preferred).

 Minimum (2) or more years of direct customer service EXPERIENCE

 Knowledge of Medi-Cal, Medicare Managed Care Plans.

 Medical front office experience preferred.

PROFESSIONAL COMPETENCIES

 Strong communication skills (verbal and written).

 Highly organized with the ability to prioritize work to meet deadlines.

 Strong adaptability and openness to change.

 Knowledge of HIPAA regulations with a commitment to data privacy.

 Strategic skills in problem-solving, critical thinking, and innovation.

 Ability to collaborate effectively with business partners throughout the organization.

 Experience assisting members with Medicare Advantage or HMO, including referrals and authorizations.

 Outbound/inbound call center experience with a focus on problem-solving and escalation.

 Bilingual in English/Spanish or Vietnamese/English required.

 Proficiency in Microsoft Applications (Word, Excel, Outlook).

 Ability to multitask and prioritize tasks effectively.

 Flexibility to work varying shifts, including evenings and weekends.

LICENSURES AND CERTIFICATIONS

No licensures or certifications are required.

WORK ENVIRONMENT and ESSENTIAL PHYSICAL FUNCITONS:

Work Environment:

 Must be available for scheduling 7 days a week, including evenings, overnights, weekends, and holidays.

 Shifts may change based on operational needs; flexibility is essential.

Essential Physical Functions:

 Ability to work onsite in an open office setting, primarily sitting at a desk and working on a computer.

 Regularly required to talk, hear, stand, walk, sit, and use hands to handle or feel objects and controls.

 Frequently lifts/moves up to 10 pounds. Specific vision abilities include close vision and the ability to adjust focus.

EEO/AFFIRMATIVE ACTION STATEMENT

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse group of employees committed to meeting the needs of Champion Payer Solutions/ Champion Health Plan, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Experience:

Managed care: 2 years (Required)

Language:

Spanish (Preferred)
Vietnamese (Preferred)

Ability to Commute:

Long Beach, CA 90815 (Required)

Ability to Relocate:

Long Beach, CA 90815: Relocate before starting work (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

customer representative jobs in torrance, ca

Member Service Representative

OBGYN Sales & Marketing Representative – Maternity Medical Supplies for SAN FERNANDO VALLEY-WEST LA

Customer Service Representative 3PL

Enrollment Representative

Entry Level Marketing & Sales Representative

Customer Service Representative (Entry-Level - Remote US Only)

Customer Coordinator

Sales Representative (Sales, Customer Service)

Customer Service Representative

Customer Service Representative

Customer Service & Order Entry Representative

Customer Service Representative

Patient Registration Rep

Customer Service Representative

Branch Coordinator - Remote

Customer Service Representative

Customer Care Representative

Temporary Customer Care Representative

Medical Receptionist (Temporary)

Customer Service Assistant

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