Top 3 Experienced dog trainer Jobs in Torrance, Ca

Customer Retention & Experience Manager
Whitaker Dog —Glendale, CA
- $70,000 - $72,000 a year
- Email
- Google Workspace
- Mid-level
- Office
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9d
Puppy Trainer
The Puppy Academy —Hermosa Beach, CA
- $18 - $23 an hour
- Email
- US work authorization
- In-person
- Entry level
- Paid training
- Paid time off
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13d
Experienced Dog Trainer
Pawsitive K9 Solutions —Long Beach, CA
- $19 - $25 an hour
- Part-time
- Clean driving record
- Ability to walk for extended periods
- Mid-level
- Paid training
- Paid time off
Quick Apply

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Dog Trainer (LIVE-IN AVAILABLE) NOTE: 1 year professional experience required
Dog Republic —Newport Beach, CA
In this role, you will be responsible for training dogs of various breeds and temperaments, ensuring they develop good behavior and social skills.
$20 - $40 an hour
Quick Apply
3d
Shelter Behavior and Enrichment Manager
County of Orange —Orange County, CA
This position will report to the Operations Manager and will collaborate with the Shelter Care Manager and Shelter Programs Manager to develop and execute…
$96,075.20 - $133,078.40 a year

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Dog Care and Training Associate
Joel Slaven's Dog Lodge —Alexandria, OH
Passion for working with dogs and a desire to learn about dog behavior and training. Job Type:* Full-Time & Part-Time Positions Available.
From $17.50 an hour
Quick Apply

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experienced dog trainer jobs near torrance, ca

Customer Retention & Experience Manager

Whitaker Dog
Glendale, CA

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Job Details

Full-time
$70,000 - $72,000 a year
9 days ago

Qualifications

Google Workspace
Teamwork
Interpersonal skills
Procedural guides
Team leadership
Employee relationship building
Attention to detail
Management reporting
CRM system proficiency
Account management
Standard operating procedures (SOPs)
Continuous process improvement (CPI)

Full Job Description

Whitaker Dog is looking for an experienced ONSITE Customer Retention & Experience Manager to join our growing team!

If you're passionate about creating exceptional customer experiences, building lasting client relationships, and driving membership retention, we'd love to hear from you. This is a leadership role where you'll help shape the client journey from onboarding through long-term loyalty while working closely with multiple departments to ensure an outstanding experience for every customer.

Location: 717, Ivy Street, Glendale, CA
Schedule: Monday-Friday, (8:00 AM - 5:00 PM PST)
Compensation: $72k annual + Bonuses

Send your application to [email protected] with the subject line "APPLICANT | CX MANAGER". In your email, include a brief introduction about yourself and a copy of your resume. Only applications sent via email are considered.

Required Experience

3-5+ years of experience in Customer Experience (CX), Customer Success, Client Relations, Account Management, or Customer Retention.
3+ years in a leadership, management, or supervisory role.
Proven track record of improving customer retention, customer satisfaction, or client loyalty.
Experience handling escalated customer concerns and resolving conflicts professionally.
Experience creating and improving customer processes, SOPs, and service standards.
Comfortable working with CRM systems and reporting on KPIs.
Experience managing or coaching customer service teams, VAs, or administrative staff is highly preferred.

Tasks and Responsibilities:

Execute and refine the new-client “wow” onboarding: high-quality photos, a warm welcome, orientation highlight reel, and attentive first-day communication
Own the board-and-train and premium board-and-train welcome and ongoing experience
Run the customer touchpoint cadence: 7-day check-in, 30-day review, quarterly satisfaction pulse, renewals, and milestone / dog-birthday recognition
Generate and respond to Google and Yelp reviews; manage overall reputation
Champion PERSONALIZED social-media engagement and content for both departments (reply, tag, create)
Set and supervise VA / CSR communication standards on Textline to restore the human touch
Run win-back campaigns and reactivation offers for lapsed members
Track satisfaction (CSAT / NPS) and flag at-risk clients before they leave
Serve as the point-person for client conflicts and the liaison for client-facing emergency communication
Support the GM and Head Trainer by absorbing customer-experience workload and conflict resolution
Maintain the Dog Profile / client history so the team knows each dog and its owner
Report retention, reputation, and satisfaction metrics on a weekly, monthly, and quarterly cadence

Technical Skills

Strong proficiency with CRM platforms (GoHighLevel experience is a plus).
Experience using customer communication platforms such as Textline or similar SMS tools.
Familiarity with Square, Shopify, or other payment/membership systems.
Comfortable using Google Workspace, spreadsheets, and reporting dashboards.
Basic understanding of social media engagement and online reputation management.
Customer satisfaction (CSAT/NPS) survey tools
Onboarding and customer experience SOPs
Win-back campaigns and client re-engagement workflows

Personality & Core Traits

Optimistic, positive, and customer-focused.
Empathetic and professional, especially in challenging situations.
Calm under pressure with strong conflict-resolution skills.
Determined, proactive, and solutions-oriented.
Excellent communicator with strong interpersonal skills.
Collaborative team player who builds strong relationships.
Highly organized, detail-oriented, and accountable.
Committed to continuous improvement and using data to drive decisions.

Pay: $70,000.00 - $72,000.00 per year

Work Location: In person

Quick Apply

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experienced dog trainer jobs in torrance, ca

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