Top 499 Retention representative Jobs in Torrance, Ca

Member Service Representative
Champion Health Plan/ Champion Payer Solutions —Long Beach, CA
- From $22 an hour
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Support Specialist
SimplePractice —Los Angeles, CA
- $46,000 - $48,000 a year
- Overtime
- Remote
- Google Workspace
- Bachelor's degree
- Computer skills
- Paid parental leave
- Paid holidays
Analyst, Loyalty & CRM
Skechers USA, Inc. —Manhattan Beach, CA
- $85,000 - $120,000 a year
- Full-time
- Mid-level
- Office
- Analysis skills
Quick Apply
Enrollment Specialist
CHARLES R DREW UNIVERSITY —Los Angeles, CA
- $70,304 a year
- Weekends as needed
- Microsoft Word
- Writing skills
- Public speaking
Quick Apply
Full-Time, Tenure-Track: EOPS/CARE Guided Pathways Counselor
Compton Community College District —Compton, CA
- $61,995.00 - $103,158.30 a year
- Online Application
- Mid-level
- Master's degree
- University
- Disability insurance
- Health insurance
5d
Patient Service Representative
Gracelight Community Health —Los Angeles, CA
- $24.74 - $37.10 an hour
- Weekends as needed
- Spanish
- Word processing
- English
Quick Apply
Admin - Office Services
Total Safety U.S., Inc. —Harbor City, CA
- $28 - $30 an hour
- 6 years
- Mid-level
- Office
Quick Apply
12d
Systems Navigator
Los Angeles Homeless Services Authority —Los Angeles, CA
- $26.27 - $36.73 an hour
- Full-time
- Hybrid work
- Spanish
- Clean driving record
- Microsoft Excel
- Paid holidays
- Disability insurance
11d
Grievances and Appeals (GAD) Coordinator
SCAN Health Plan —Long Beach, CA
- $20.14 - $29.16 an hour
- Full-time
- Hybrid work
- Background check
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Paid holidays
Quick Apply
2d
Career Services Coordinator - Job Developer (Youth Services)
South Bay Workforce Investment Board, Inc. —Inglewood, CA
- $26.77 - $33.37 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Marketing
- Health insurance
- Dental insurance
Insurance Customer Service Representative
SBR Realty —Studio City, CA
- $25.48 - $30.69 an hour
- Part-time
- Analysis skills
- Organizational skills
- In-person
Quick Apply
2d
Rapid Re-Housing Case Manager
HELPLINE YOUTH COUNSELING —Long Beach, CA
- $27.56 an hour
- Weekends as needed
- HIPAA
- Mid-level
- High school diploma or GED
Quick Apply
Compliance, Contract & Procurement Specialist
Maravilla Foundation —Commerce, CA
- $33 an hour
- Full-time
- Spanish
- Bachelor of Science
- Research
- Health insurance
- Dental insurance
Quick Apply
4d
Health Insurance Sales Representative
Champion Health Plan —Los Angeles, CA
- From $60,000 a year
- Full-time
- Spanish
- HIPAA
- English
Quick Apply
3d
AVELIRA – Field Sales & Service Representative
Avelira —Los Angeles, CA
- $26.05 - $28.24 an hour
- Full-time
- Driver's License
- Driving
- Reliable transportation
- Paid training
- Mileage reimbursement
Quick Apply
Parcel Carrier Manager
De Well Container Shipping Inc. —Bell, CA
- From $80,000 a year
- Full-time
- OSHA
- 5 years
- Office
- Health insurance
- Dental insurance
Quick Apply
5d
Aviation Maintenance Technology - Instructor
Spartan College of Aeronautics and Technology —Inglewood, CA
- $36.06 an hour
- 8 hour shift
- Classroom
- Writing skills
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Enterprise Senior Level Sales Executive
The Triangle Group of Companies —Compton, CA
- $180,000 - $250,000 a year
- Full-time
- Hybrid work
- Mid-level
- Bachelor's degree
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
ICMS Case Manager
LINC HOUSING CORPORATION —Los Angeles, CA
- $23.69 - $27.87 an hour
- Weekends as needed
- Microsoft Word
- Background check
- Writing skills
- Disability insurance
- Health insurance
Quick Apply
Inside Sales Merchant Services Payment Consultant
Westlake Services, LLC —Los Angeles, CA
- $20 an hour
- Full-time
- Google Workspace
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply

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retention representative jobs near torrance, ca

Member Service Representative

Champion Health Plan/ Champion Payer Solutions
Long Beach, CA

Quick Apply

Job Details

Full-time
From $22 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Flexible schedule

Qualifications

Spanish
Customer communication
Teamwork
Customer retention
Managed care
Managed care organization experience
Call center experience
HIPAA
English
Vietnamese
High school diploma or GED
Medical terminology

Full Job Description

SCOPE OF ROLE

The Member Service Representative (MSR) serves as the first point of contact for customers, providers, and advocates, ensuring exceptional customer experiences through accurate and helpful communication. This role involves handling incoming calls from Medicare Advantage members, assisting with benefit inquiries, referrals, claims, and guiding them to community resources as needed. The ideal candidate will be bilingual, proficient in medical terminology, and knowledgeable in CMS, Medicare, and HIPAA regulations. Strong proficiency in Microsoft Applications and a commitment to delivering top-tier service are essential.

ROLE RESPONSIBILITIES

The Member Service Representative job description is intended to point out major responsibilities within the role, but it is not limited to these functions:

KEY RESPONSIBILITIES % OF TIME

 Serve as the primary point of contact for customers, providers, and advocates, handling calls with professionalism and courtesy.

 Provide clear, concise, and accurate information to ensure customers fully understand their benefits, referrals, claims, and available resources.

 Ensure prompt and efficient service by answering all incoming calls within the

department’s established time frame.

 Escalate complex issues to management or relevant departments as necessary to

ensure customer concerns are thoroughly addressed.

 Collaborate with internal teams to resolve problems and enhance overall customer

satisfaction.

 Accurately document customer interactions, including actions taken, resolutions

provided, and any follow-up required.

 Adhere to department policies and HIPAA regulations to maintain confidentiality and

security of member information.

 Manage complaints, grievances, and appeals efficiently according to department

protocols.

 Assist in onboarding and training new staff, sharing knowledge and best practices.

 Complete required training promptly to stay current with procedures, systems, and

regulations.

 Consistently meet or exceed standards for quality, productivity, and adherence to

schedules.

 Participate in outbound call campaigns for welcome calls, enrollment verification calls, appointment scheduling,

retention efforts, and other health-related programs.

 Contribute to policy and procedure development related to customer experience.

 Stay updated on CMS, Medicare, and HIPAA regulations to ensure compliance and

provide accurate information.

 Utilize medical terminology and healthcare knowledge to assist members with inquiries.

 Adapt to changes in shifts, responsibilities, and operational needs as required.

 Facilitate member requests for provider changes, transportation, and other assistance.

 Maintain a positive attitude and practice excellent customer service principles.

 Perform other duties as assigned to contribute to the team and department’s success

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

 High School diploma or GED required.

 Associate degree (AA) degree (preferred).

 Minimum (2) or more years of direct customer service EXPERIENCE

 Knowledge of Medi-Cal, Medicare Managed Care Plans.

 Medical front office experience preferred.

PROFESSIONAL COMPETENCIES

 Strong communication skills (verbal and written).

 Highly organized with the ability to prioritize work to meet deadlines.

 Strong adaptability and openness to change.

 Knowledge of HIPAA regulations with a commitment to data privacy.

 Strategic skills in problem-solving, critical thinking, and innovation.

 Ability to collaborate effectively with business partners throughout the organization.

 Experience assisting members with Medicare Advantage or HMO, including referrals and authorizations.

 Outbound/inbound call center experience with a focus on problem-solving and escalation.

 Bilingual in English/Spanish or Vietnamese/English required.

 Proficiency in Microsoft Applications (Word, Excel, Outlook).

 Ability to multitask and prioritize tasks effectively.

 Flexibility to work varying shifts, including evenings and weekends.

LICENSURES AND CERTIFICATIONS

No licensures or certifications are required.

WORK ENVIRONMENT and ESSENTIAL PHYSICAL FUNCITONS:

Work Environment:

 Must be available for scheduling 7 days a week, including evenings, overnights, weekends, and holidays.

 Shifts may change based on operational needs; flexibility is essential.

Essential Physical Functions:

 Ability to work onsite in an open office setting, primarily sitting at a desk and working on a computer.

 Regularly required to talk, hear, stand, walk, sit, and use hands to handle or feel objects and controls.

 Frequently lifts/moves up to 10 pounds. Specific vision abilities include close vision and the ability to adjust focus.

EEO/AFFIRMATIVE ACTION STATEMENT

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse group of employees committed to meeting the needs of Champion Payer Solutions/ Champion Health Plan, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Experience:

Managed care: 2 years (Required)

Language:

Spanish (Preferred)
Vietnamese (Preferred)

Ability to Commute:

Long Beach, CA 90815 (Required)

Ability to Relocate:

Long Beach, CA 90815: Relocate before starting work (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

retention representative jobs in torrance, ca

Member Service Representative

Support Specialist

Analyst, Loyalty & CRM

Enrollment Specialist

Full-Time, Tenure-Track: EOPS/CARE Guided Pathways Counselor

Patient Service Representative

Admin - Office Services

Systems Navigator

Grievances and Appeals (GAD) Coordinator

Career Services Coordinator - Job Developer (Youth Services)

Insurance Customer Service Representative

Rapid Re-Housing Case Manager

Compliance, Contract & Procurement Specialist

Health Insurance Sales Representative

AVELIRA – Field Sales & Service Representative

Parcel Carrier Manager

Aviation Maintenance Technology - Instructor

Enterprise Senior Level Sales Executive

ICMS Case Manager

Inside Sales Merchant Services Payment Consultant

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