Top 3 Msp help desk engineer tier ii Jobs in Torrance Ca

MSP Help Desk Engineer- Tier II
AllSafe IT —Pasadena, CA
- $30 - $36 an hour
- 8 hour shift
- Azure
- Mid-level
- Office
- Paid holidays
- Dental insurance
Quick Apply
13d
IT Systems Engineer II
Emend Corporate Services LP —Los Angeles, CA
- $75,000 - $90,000 a year
- Full-time
- Hybrid work
- Computer Science
- System design
- HIPAA
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9d

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IT Systems Engineer II
Emend Corporate Services LP —Los Angeles, CA
Valid driver's license and insurance (occasional travel between sites). Bachelor's degree in Computer Science, Information Systems, or related field preferred;…
$75,000 - $90,000 a year
Quick Apply
9d
IT Systems Engineer (Endpoint)
SpaceX —Hawthorne, CA
Excellent written and verbal communication skills, with the ability to explain complex technical topics to technical and non-technical audiences.
$135,000 - $170,000 a year

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MSP Help Desk Engineer- Tier II

AllSafe IT -
Pasadena, CA

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Job Details

Full-time
$30 - $36 an hour
13 days ago

Benefits

Paid holidays
Dental insurance
Vision insurance
401(k) matching
Paid sick time

Qualifications

ConnectWise
Data replication
Content creation for technical audiences
Customer relationship building
Azure
IT user and group management
Wireless networking
Field service
Technical documentation
Incident report management
Meraki
Server troubleshooting
IT service management
Incident management software
Mid-level
Client relationship development
3 years
Solution architecture design
Task prioritization
Desktop (troubleshooting support)
Incident management operations support
CompTIA Network+
Customer relationship management
Customer support ticket management
Networking equipment (troubleshooting support)
Microsoft Teams
Veeam
VMware
Security System Administration (security operations)
CompTIA Server+

Full Job Description

About You:
< 50 minutes from our office in Pasadena, CA
Ability to travel to client sites for on-site support
You thrive in a structured, process-driven environment and believe that following well-defined workflows leads to the best results.
You take ownership of your work, hold yourself accountable, and seek out candid feedback as a tool for growth.
You embrace continuous improvement and are adaptable to adjustments in your role.
Experience with a Managed Service Provider (MSP) and familiarity with ticketing systems (such as ConnectWise, Autotask, or Kaseya)
3-4 years of experience handling T2-3 IT support requests

Skills

Experience with: Microsoft: Identity and Access Administrator Associate, Security Operations Analyst Associate, Security, Compliance, and Identity Fundamentals, Power Platform Fundamentals; Azure Fundamentals, Administrator Associate, Solutions Architect Expert; Addigy ACE; VMware Certified Technical Associate
Experience troubleshooting and managing without supervision: Datto Advanced Technician, Ironscales Mail Administrator, Cisco Meraki Solutions Specialist, M365: Teams Administrator Associate, Plan and design Teams, AZ-800; Sophos XG Firewall Engineer and Central Endpoint and Server Engineer, UniFi Network and Ubiquiti Enterprise Wireless, Veeam Backup and Replication
Experience architecting or designing from the ground up: M365 Fundamentals and Modern Desktop Administrator; Comptia A+, Server+, and Network+; Apple Certified Support Professional (ACSP)
Understanding of IT systems, hardware, software, and networking concepts to quickly diagnose and resolve technical issues
Strong focus on customer satisfaction and relationship building
Ability to communicate technical information to non-technical stakeholders and elicit underlying needs that may not be explicitly stated
Managing multiple tasks simultaneously, prioritizing, and meeting deadlines
Ability to collaborate effectively with other team members
Willingness to adapt to change and interest in professional growth
Ability to follow detailed processes

About Us:
AllSafe IT is a Managed Service Provider (MSP) that delivers services to small to medium sized businesses.
Health, dental, and vision insurance 401(k) with employer matching
2 weeks of vacation/year
40 hours of sick pay/year
8 hours of paid volunteer time/year
8 paid holidays per year
Reimbursement for passing quarterly certification exams
Bonusly employee-to-employee recognition program
Dog-friendly office

Our Values:
We do what we say we’ll do.
We care about the process.
We are generous with what we know.
We enjoy the people we work with.
We choose compassionate candor.

Job Responsibilities:
Provide remote technical support to clients and internal teams
Provide on-site support to clients as assigned throughout the greater Los Angeles area
Provide technical documentation for all incident and request management, suggesting efficiencies where appropriate
Continuous growth in skillset and benchmarks
Acting as a technical owner and providing VIP client support

Pay: $30-36/hr

Quick Apply

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msp help desk engineer tier ii jobs in torrance ca

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