Top 27 senior customer service representative Jobs in torrance ca

Medical Management Assistant
SCAN Health Plan —Long Beach, CA
- $20.14 - $27.77 an hour
- Full-time
- Remote
- Background check
- High school diploma or GED
- Older adults
- Wellness program
- Paid holidays
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5d
Support Lead
Circadia Health —El Segundo, CA
- $60,000 - $80,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Identity Security - Sr. Customer Success Manager - West
Saviynt —El Segundo, CA
- $160,000 - $190,000 a year
- Full-time
- Remote
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Sr Manager Retail Accounts
JONATHAN LOUIS INTERNATIONAL —Los Angeles, CA
- $80,000 - $125,000 a year
- Full-time
- 7 years
- Bachelor's degree
- Organizational skills
Quick Apply
Customer Care Manager - Production Control Manager
Trellint —Los Angeles, CA
- $75,000 - $85,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
Concierge Advocate-Bilingual Required (Cantonese or Mandarin)
SCAN Health Plan —Long Beach, CA
- $20 - $23 an hour
- Full-time
- Background check
- HIPAA
- Research
- Wellness program
- Paid holidays
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Senior Customer Success Manager (SMB Scaled Business)
Saviynt —El Segundo, CA
- $165,000 - $195,000 a year
- Full-time
- Remote
- Computer Science
- 11+ years
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
22h
Sr Enterprise Customer Success Manager - LA28 Olympics
T-Mobile USA, Inc. —Los Angeles, CA
- $99,500 - $179,400 a year
- Full-time
- 18 years or older
- Microsoft Excel
- Finance
- Paid parental leave
- AD&D insurance
Senior Community Health Worker, Ambulatory Care Network
Heluna Health —Los Angeles, CA
- $23.00 - $28.62 an hour
- Temporary
- Spanish
- Microsoft Excel
- Microsoft Outlook
Customer Outreach Service Liaison I
L.A. Care Health Plan —Los Angeles, CA
- $50,216 - $75,324 a year
- Full-time
- Spanish
- English
- High school diploma or GED
- Wellness program
- Health insurance
Private Wealth Management Senior Registered Client Service Associate
Morgan Stanley —Beverly Hills, CA
- $34,320 - $90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
5d
Patient Care Coordinator
Circadia Health —Los Angeles, CA
- $60,000 - $70,000 a year
- Full-time
- Spanish
- 5 years
- Medical office experience
- Health insurance
- Dental insurance
Quick Apply
Senior Client Service Associate - Commercial Deposits (Title & Escrow)
City National Bank —Los Angeles, CA
- $71,869 - $114,797 a year
- Full-time
- Senior level
- 4 years
- Commercial
- Health insurance
- Dental insurance
Head of Customer Success
Parallel Systems —Los Angeles, CA
- $180,000 - $300,000 a year
- Up to 50% travel
- 8 years
- Travel
Quick Apply
13d
Senior Director, Customer Operations
Scribd, Inc. —Los Angeles, CA
- $160,000 - $240,000 a year
- Full-time
- Residential
- Senior level
- Leadership
- Paid parental leave
- Disability insurance
Senior Customer Supprt/Operations Analyst
NASDAQ —Colonia Juarez, CA
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- Senior level
Service Delivery Manager - California
Cubic Corporation —Los Angeles, CA
- Full-time
- Engineering
- In-person
- Senior level
12d
Senior Community Health Worker, Ambulatory Care Network (Office)
Heluna Health —Alhambra, CA
- $23.00 - $28.62 an hour
- 8 hour shift
- Hybrid work
- Spanish
- Microsoft Excel
- Microsoft Outlook
Senior Community Health Worker - Call Center Agent
Heluna Health —Alhambra, CA
- $23.00 - $28.62 an hour
- Spanish
- Microsoft Excel
- Microsoft Outlook
Client Services Coordinator
Senior Helpers - West San Gabriel Valley —Monterey Park, CA
- $18 - $22 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Hospital
- Disability insurance
- Health insurance
Quick Apply

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Medical Management Assistant

SCAN Health Plan -
Long Beach, CA

Quick Apply

Job Details

Full-time
$20.14 - $27.77 an hour
5 days ago

Benefits

Wellness program
Paid holidays
401(k)
Tuition reimbursement
Paid time off
401(k) matching

Qualifications

Utilization review
Phone communication
High school diploma or GED
Clinical data entry
Utilization management
Resource utilization in healthcare
Medical terminology
Quality data entry
Client interaction via phone calls

Full Job Description

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

*Remote Role - work shift is Monday - Friday, 7am-4pm Pacific Time*

The Job

Supports the Medical Management department at SCAN by responding to provider calls and faxes, entering inpatient and related data into the case management system (CCMS), authorizing SCAN services under the direction of clinical staff and supporting the Medical Management clinical staff in securing information needed to ensure the delivery of quality care and services to SCAN members.

You Will

Supports the authorization, monitoring and the processing of claims for inpatient and outpatient services by entering data into designated system and triaging events per department guidelines.

Maintains data entry requirements by following established workflows and departmental policies and procedures.

Verifies member data by researching eligibility, member participation in SCAN Care Management Programs, benefits, network provider status, contracts and division of financial responsibility (DOFR).

Maintains telephone standards by answering calls within established turnaround times.

Serves as a resource for internal and external customers by ensuring services are provided within the benefit plan and utilizing contracted providers; works to develop a collaborative partnership with our network providers.

Ensures effective working relationships with providers by interacting in an appropriate, timely, professional manner, and promptly reporting any problems or issues.

Maintains the member‘s right to privacy and protects SCAN operations by keeping information confidential.

Utilizes department desktop procedures, workflows, job aids and training material. Identifies barriers and brings to the attention of the supervisor/manager.

Communicates effectively with members by providing appropriate and timely information and by showing courtesy and respect each member, their caregivers and/or representatives.

Adheres to all quality, compliance and regulatory standards to achieve HCS and SCAN outcomes

Contributes to team effort by accomplishing related results as needed.

We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

Actively support the achievement of SCAN’s Vision and Goals.

Other duties as assigned.

Your Qualifications

High School Diploma or equivalent required. Associate’s Degree or equivalent experience preferred.
3+ years of medical experience in a managed care environment is preferred.
Proficiency with data entry required.
ICD-9, CPT coding experience preferred.
Knowledge of medical terminology is required.
Utilization Management experience is required.
Excellent communication skills; primarily telephonic required.
Working knowledge of Medicare and Medi-Cal guidelines preferred.
Strong organizational skills and the ability to prioritize.
Ability to multitask and work with limited supervision.
Ability to work well in a fast-paced and dynamic environment.
Ability to provide professional customer service.
Proficient in MS Office.

What's in it for you?

Base salary range: $20.14 to $27.77 per hour
Remote Work Mode
An annual employee bonus program
Robust Wellness Program
Generous paid-time-off (PTO)
Eleven paid holidays per year, plus 1 additional floating holiday, plus 1 birthday holiday
Excellent 401(k) Retirement Saving Plan with employer match
Robust employee recognition program
Tuition reimbursement
An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

#LI-CS2

#LI-Remote

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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Refine Your Search

senior customer service representative jobs in torrance ca

Medical Management Assistant

Support Lead

Identity Security - Sr. Customer Success Manager - West

Sr Manager Retail Accounts

Customer Care Manager - Production Control Manager

Concierge Advocate-Bilingual Required (Cantonese or Mandarin)

Senior Customer Success Manager (SMB Scaled Business)

Sr Enterprise Customer Success Manager - LA28 Olympics

Senior Community Health Worker, Ambulatory Care Network

Customer Outreach Service Liaison I

Private Wealth Management Senior Registered Client Service Associate

Patient Care Coordinator

Senior Client Service Associate - Commercial Deposits (Title & Escrow)

Head of Customer Success

Senior Director, Customer Operations

Senior Customer Supprt/Operations Analyst

Service Delivery Manager - California

Senior Community Health Worker, Ambulatory Care Network (Office)

Senior Community Health Worker - Call Center Agent

Client Services Coordinator

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