Top 56 Helpdesk manager Jobs in Totowa Nj

IT Service Desk Lead
Balchem Corporation —Montvale, NJ
- $90,000 - $115,000 a year
- Weekends as needed
- Hybrid work
- 5 years
- Mid-level
- Ability to lift 50 pounds
Quick Apply
Senior Manager, Venue Technology & End User Support
Harris Blitzer Sports & Entertainment —Newark, NJ
- $110,000 - $135,000 a year
- Weekends as needed
- 7 years
- Office
- Windows
- Paid holidays
- Health insurance
Manager, IT Field Operations
OneOncology —Hackensack, NJ
- $80,000 - $100,000 a year
- Full-time
- 5 years
- HIPAA
- Research
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Temporary Helpdesk Engineer
Forbes —Jersey City, NJ
- $40 - $45 an hour
- Temporary
- Computer science
- Computer Science
- Mid-level
11d
Manager, IT Service Desk
National Hockey League (NHL) —New York, NY
- $140,000 - $160,000 a year
- Hybrid work
- Microsoft Excel
- 5 years
- Senior level
- Commuter assistance
- Paid holidays
IT Support Analyst
Movado Group, Inc. —Paramus, NJ
- $60,000 - $68,000 a year
- Weekends as needed
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
L1-Service Desk Technician
Omega Systems —Elmwood Park, NJ
- $22 - $26 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
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4d
IT Support Manager
JANOME AMERICA —Mahwah, NJ
- $85,000 - $100,000 a year
- Overtime
- Computer Science
- 5 years
- ERP systems
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Manager: Technology Services
Mayer Brown LLP —New York, NY
- $135,000 - $179,000 a year
- Full-time
- Hybrid work
- 7 years
- Bachelor's degree
- Recruiting
- AD&D insurance
- Health insurance
Sr. Mgr, End User Computing & Service Desk
Konica Minolta Business Solutions, U.S.A., Inc. —Ramsey, NJ
- $111,800 - $192,855 a year
- Full-time
- Computer Science
- 5 years
- Windows
Technology Support Specialist (IT/AV)
Liberty Science Center —Jersey City, NJ
- $50,000 a year
- Weekends as needed
- Hybrid work
- Google Workspace
- Computer science
- Computer Science
- Free parking
- Store discount
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14d
IT Manager
Yonkers Contracting —Yonkers, NY
- $150,000 - $180,000 a year
- Full-time
- Azure
- 11+ years
- Team management
- Fuel card
- Health insurance
Quick Apply
IT and Security Operations Manager
Red Clover HR —East Rutherford, NJ
- $110,000 - $125,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Windows
- Health insurance
- Dental insurance
Quick Apply
Lead, Technology Help Desk
Mploylab —New York, NY
- $140,000 - $160,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
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Manager, Global Technology Operations - Site
Canon Business Process Services, Inc. —New York, NY
- $145,000 - $175,000 a year
- Full-time
- Microsoft Excel
- Bachelor's degree
- Computer networking
- Health insurance
- Dental insurance
Assistant Supervisor IT Help Desk
OFFICE OF LABOR RELATIONS —Manhattan, NY
- $99,209 - $120,000 a year
- Full-time
- Computer science
- Mid-level
- Office
- Employee assistance program
- Loan forgiveness
Manager of Customer IT Services (Hybrid - NYC)
Clinical Health Network —New York, NY
- $86,400 - $129,600 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- 5 years
- Health savings account
- AD&D insurance
Senior Helpdesk Technician
DEPT OF CITYWIDE ADMIN SVCS —New York, NY
- $71,434 - $82,149 a year
- Full-time
- Data analysis skills
- Windows
- Microsoft Office
- Loan forgiveness
Associate Helpdesk Technician
Tutor Perini Corporation —New Rochelle, NY
- $30 - $35 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
10d
Technology Support Lead
JPMorganChase —Jersey City, NJ
- $147,250 - $200,000 a year
- Full-time
- 5 years
- Continuous improvement
- Senior level
- Health insurance
- Tuition reimbursement

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IT Service Desk Lead

Balchem Corporation -
Montvale, NJ

Quick Apply

Job Details

Full-time
$90,000 - $115,000 a year

Qualifications

5 years
Mid-level
Organizational skills
Leadership
Communication skills

Full Job Description

COMPANY OVERVIEW:

Balchem is committed to making the world a healthier place by delivering trusted, innovative, and science-based solutions for the health and nutritional needs of the world. Balchem employs approximately 1,400 employees worldwide who provide the service, quality, and technology that enables our customers to win with their customers. We have built a reputation for delivering results to all of our stakeholders. Founded in 1967, Balchem, a Maryland corporation, became a publicly-traded company in 1970 and is listed on Nasdaq under the symbol “BCPC.” Our corporate headquarters is located in Montvale, New Jersey, and we have a broad network of sales offices, manufacturing sites, and R&D centers, primarily located in the U.S. and Europe. The Company consists of three business segments: Human Nutrition and Health, Animal Nutrition and Health, and Specialty Products.

POSITION SUMMARY:

The IT Service Desk Team Lead is responsible for leading the day-to-day operations of the IT Service Desk, including technical support, request management, escalations, and team mentoring. This role supervises and supports a team of Service Desk Technicians, and ensures the team meets a high standard of customer service. The IT Service Desk Team Lead will work closely with IT Leadership to improve Service Desk processes, escalate service requests to the appropriate IT teams, and deliver exceptional support to our employees.

ESSENTIAL FUNCTIONS:

Oversee day-to-day operations of the IT Service Desk, including monitoring ticket and project queues, SLAs, request resolutions and escalations, and other operational tasks.
Coach, train, and provide day-to-day guidance to Service Desk Technicians, including request reviews, KPI discussions, and other professional development activities.
Identify and optimize Service Desk workflows, monitor and report Service Desk metrics, and escalate requests as required.
Provide end-user technical support by responding to questions and troubleshooting issues related to company-supported applications, hardware, software, and IT services through ticketing systems, phone, in-person, and remote assistance.
Diagnose, resolve, and document technical issues by identifying root causes, researching solutions, implementing fixes, and maintaining knowledge documentation for future reference.
Deploy, configure, and maintain end-user technology including desktop and laptop computers, printers, software installations, hardware upgrades, and system updates
Support IT infrastructure and operational initiatives by assisting with system implementations, network changes, systems integration projects, and collaborating with vendors to resolve issues and improve services.
Follow IT service management best practices by adhering to Help Desk procedures, accurately tracking support requests, documenting recurring issues, and maintaining an understanding of the organization's technology environment and system interdependencies
Follows all safety policies and procedures including use of safety equipment (PPE) and equipment safeguards
Other duties as assigned

REQUIREMENTS:

5+ years of IT experience, with leadership experience
AS degree or Professional IT Certification(s)
Knowledge of computing and networking hardware and peripheral equipment
Ability to learn, install, configure and maintain various computer system hardware and software.
Strong experience with ticketing systems, such as ZenDesk
Strong communication skills and problem-solving skills
Ability to work in a lean, fast paced environment.
Ability to work both independently and collaboratively as business needs dictate.
Responsibilities may require weekend or late evening work in response to the needs of the systems being supported

PREFERRED QUALIFICATIONS:

Certification(s): CompTIA A+, ITIL Foundation v4, Microsoft Certification(s
Experience with ZenDesk & Microsoft Planner
Experience with Microsoft 365 ecosystem
Experience in a Customer Service role, such as a Service Desk Technicia
Experience with supervising employees

PHYSICAL REQUIREMENTS:

Ability to lift and transport equipment up to 50 lbs.
Comfort working on ladders, in ceilings, and in various room setups.
Travel required occasionally (percentage depending on business needs).

The expected salary range for this role is between $90,000 and $115,000 per year.

Quick Apply

Refine Your Search

helpdesk manager jobs in totowa nj

IT Service Desk Lead

Senior Manager, Venue Technology & End User Support

Manager, IT Field Operations

Temporary Helpdesk Engineer

Manager, IT Service Desk

IT Support Analyst

L1-Service Desk Technician

IT Support Manager

Manager: Technology Services

Sr. Mgr, End User Computing & Service Desk

Technology Support Specialist (IT/AV)

IT Manager

IT and Security Operations Manager

Lead, Technology Help Desk

Manager, Global Technology Operations - Site

Assistant Supervisor IT Help Desk

Manager of Customer IT Services (Hybrid - NYC)

Senior Helpdesk Technician

Associate Helpdesk Technician

Technology Support Lead

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