Top 752 Membership representative Jobs in Totowa Nj

Director, Client Retention
New York Jets —Madison, NJ
- $120,000 - $140,000 a year
- Weekends as needed
- Background check
- Business development
- Analysis skills
- Paid parental leave
- AD&D insurance
Member Services Representative
Planet Fitness —Paterson, NJ
- $16 - $19 an hour
- Computer literacy
- Cash register
- Computer skills
Quick Apply
2d
Asset Coordinator
Woodmont Properties —Fairfield, NJ
- $70,000 - $95,000 a year
- Full-time
- Research
- Mid-level
- Bachelor's degree
Quick Apply
Curriculum Specialist (K-5 Literacy) - Part-time (Northeast)
Savvas Learning Company —Paramus, NJ
- $20 - $40 an hour
- Part-time
- School experience
- Spanish
- 5 years
- Commuter assistance
- Health savings account
Quick Apply
Lobby Receptionist, Security, Full Time, Evening
Valley Health System of Ridgewood NJ —Paramus, NJ
- $18.82 - $23.53 an hour
- Full-time
- Hospital
- Computer literacy
- Writing skills
- Commuter assistance
- AD&D insurance
Pre-Construction Manager (Bid Operations) — Public Works General Contractor
Brockwell & Carrington Contractors, Inc. —Towaco, NJ
- $95,000 - $130,000 a year
- Full-time
- 5 years
- Office
- Microsoft Office
- Paid jury duty
- Mileage reimbursement
Quick Apply
Architectural Job Captain
Gruskin Group —Springfield, NJ
- $60,000 - $65,000 a year
- Email
- 5 years
- Office
- In-person
- Health insurance
- 401(k)
Quick Apply
1d
Membership Sales Director (Remote)
Crystal Clear Wellness RX —Paterson, NJ
- Full-time
- Remote
- 5 years
- Senior level
- Telehealth
Quick Apply
Membership Sales Director (Remote)
Crystal Clear Wellness RX —Newark, NJ
- Full-time
- Remote
- 5 years
- Senior level
- Telehealth
Quick Apply
Membership Sales Director (Remote)
Crystal Clear Wellness RX —Jersey City, NJ
- Full-time
- Remote
- 5 years
- Senior level
- Telehealth
Quick Apply
Community Liaison (BONUS AVAILABLE)
Hospice of New Jersey —Bloomfield, NJ
- $80,000 - $98,000 a year
- Full-time
- Mid-level
- Driver's License
- Bachelor's degree
- Health insurance
- Dental insurance
Membership Sales Director (Remote)
Crystal Clear Wellness RX —Elizabeth, NJ
- Full-time
- Remote
- 5 years
- Senior level
- Telehealth
Quick Apply
Development Associate and Membership, Annual Giving
The Juilliard School —New York, NY
- $63,000 - $66,000 a year
- Weekends as needed
- School experience
- Writing skills
- In-person
- Health insurance
- Dental insurance
Membership Sales Representative
National Federation of Independent Business (NFIB) —Jersey City, NJ
- $80,000 - $200,000 a year
- Full-time
- Entry level
- Under 1 year
- Paid training
- Mileage reimbursement
Quick Apply
Outside Sales Representative
National Federation of Independent Business (NFIB) —White Plains, NY
- $80,000 - $200,000 a year
- Full-time
- Entry level
- Paid training
- Mileage reimbursement
Quick Apply
Credit Union Sr. Member Service Rep.
American Broadcast Employees FCU —New York, NY
- $21 - $25 an hour
- Full-time
- Background check
- Spanish
- Customer service
- Wellness program
- AD&D insurance
Quick Apply
Sales Representative
M.S. Walker Inc. —Brooklyn, NY
- $75,000 - $135,000 a year
- 5 years
- Merchandising
- Business development
- Disability insurance
- Health insurance
Quick Apply
Assistant Teacher (West 64th Street)
GODDARD RIVERSIDE COMMUNITY CENTER —New York, NY
- $31,601 - $35,494 a year
- Full-time
- Bilingual
- Background check
- Classroom
- Paid time off
- Flexible schedule
Quick Apply
Donation Coordinator - RNs welcome to apply
LiveOnNY —Long Island City, NY
- $78,750 - $147,000 a year
- Full-time
- Nursing
- RN License
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Sales Representative
M.S. Walker Inc. —Manhattan, NY
- $90,000 - $170,000 a year
- 5 years
- Merchandising
- Business development
- Disability insurance
- Health insurance
Quick Apply

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Director, Client Retention

New York Jets -
Madison, NJ

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Job Details

Full-time
$120,000 - $140,000 a year

Benefits

Paid parental leave
AD&D insurance
Disability insurance
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance

Qualifications

Customer communication
Customer relationship building
Customer retention strategy
Managing teams in a customer support role
Team leadership
Team development
Bachelor's degree
Mentoring
Sales management systems proficiency
Leading team collaboration initiatives
Data-driven problem-solving
CRM system proficiency
Productivity software
Team building

Full Job Description

Director, Client Retention

Department: Ticket Sales & Service Location: Florham Park, NJ
Reports To: Vice President, Ticket Sales & Service

Position Summary

The New York Jets are seeking a highly motivated, strategic, and customer-focused leader to serve as Director, Client Retention. This individual will lead the organization's season ticket retention efforts while developing and executing long-term strategies designed to maximize customer satisfaction, loyalty, and revenue growth. The Director, Client Retention will oversee a team responsible for renewing and servicing Season Ticket Members, developing retention campaigns, creating world-class member experiences, and leveraging data-driven insights to reduce churn and increase customer lifetime value. The ideal candidate possesses a passion for relationship building, strong leadership skills, and a proven ability to deliver exceptional results in a fast-paced professional sports environment.

Essential Responsibilities

Leadership & Team Management

Lead, mentor, and develop the Client Retention team while fostering a high-performance, collaborative culture.
Establish annual and seasonal retention goals for both revenue and seat renewal performance.
Conduct regular coaching, training, and performance development sessions.
Partner with Ticket Sales leadership to create career development pathways and succession planning for retention representatives.

Retention Strategy

Develop and execute comprehensive retention strategies that maximize season ticket member renewal rates.
Analyze customer behavior, renewal trends, fan engagement data, and account health metrics to identify risks and opportunities.
Create targeted outreach campaigns designed to improve retention, account growth, and overall customer satisfaction.
Collaborate with Marketing and Business Intelligence teams to implement data-driven retention initiatives.

Client Service & Fan Experience

Ensure delivery of best-in-class customer service across all Season Ticket Member touchpoints.
Oversee member communication plans, service calendars, and engagement campaigns throughout the year.
Develop innovative programs, events, and exclusive experiences that strengthen fan loyalty and deepen relationships with the organization.
Serve as a senior escalation point for high-value client concerns and service recovery situations.

Revenue Growth & Business Development

Drive season ticket renewal revenue and support overall organizational revenue objectives
Identify opportunities to increase account value through upgrades, cross-selling, premium inventory opportunities, referrals, and add-on products.
Work closely with Premium Sales, Group Sales, Partnerships, and Marketing teams to create integrated customer engagement strategies.
Monitor marketplace trends and customer feedback to refine retention offerings and benefits.

Analytics & Operational Excellence

Utilize CRM systems and business intelligence tools to track performance and measure retention effectiveness.
Develop reporting dashboards and executive summaries for senior leadership.
Manage renewal forecasting, account segmentation, and outreach strategies.
Ensure accurate customer records, touchpoints, and account activity within CRM platforms.

Event & Game Responsibilities

Participate in all New York Jets home games and key club events.
Lead retention-focused hospitality events, member appreciation programs, Training Camp activations, Draft events, and other customer engagement initiatives.
Ensure seamless execution of all retention-related gameday experiences and benefits.

Qualifications

Required

Bachelor's degree.
5+ years of experience in ticket sales, client retention, customer success, service, or sports business operations.
2+ years of leadership experience managing and developing staff.
Proven track record of achieving revenue and retention goals.
Exceptional communication, presentation, and relationship-building skills.
Strong analytical mindset with the ability to interpret customer data and make strategic recommendations.
Experience using CRM platforms and Microsoft Office applications.
Ability to work evenings, weekends, holidays, and all Jets home games as required.

Preferred

Professional sports or entertainment industry experience.
Experience managing season ticket membership programs.
Familiarity with Microsoft Dynamics, Power BI, or comparable business intelligence platforms.
Demonstrated success in customer loyalty, membership, or renewal programs.

Salary range for this role: USD $120,000 - $140,000 per year, plus discretionary annual company bonus, dependent on the specific qualifications of the successful candidate.

Company benefit programs for full-time employees include: robust medical, dental and vision insurance, flexible-spending and dependent-care account options, company-paid life, AD&D, and disability insurance plans, with additional voluntary supplemental term life & AD&D insurance options, and a variety of other health & wellbeing offerings; 401k plan participation (after 500 hours of service) with company-match and discretionary employer-funded defined contribution; PTO, sick time, paid maternity/parental leave; and access to tickets and parking for all New York Jets home games.

GENERAL INFORMATION A background check will be conducted prior to the start of the position. The New York Jets are proud to be an equal opportunity employer. It is the policy of the Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, creed, color, religion, sex, national origin, age, disability, marital status, military status, genetic information, sexual orientation, gender (including gender nonconformity, status as a transgender individual, gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, affectional orientation, marital status, civil union status, and domestic partnership status, age, physical or mental disability, genetic information, service in the uniformed services, or any other characteristic protected by federal, state or local law. The New York Jets are committed to providing reasonable accommodations for candidates with disabilities.

Apply Now

Refine Your Search

membership representative jobs in totowa nj

Director, Client Retention

Member Services Representative

Asset Coordinator

Curriculum Specialist (K-5 Literacy) - Part-time (Northeast)

Lobby Receptionist, Security, Full Time, Evening

Pre-Construction Manager (Bid Operations) — Public Works General Contractor

Architectural Job Captain

Membership Sales Director (Remote)

Membership Sales Director (Remote)

Membership Sales Director (Remote)

Community Liaison (BONUS AVAILABLE)

Membership Sales Director (Remote)

Development Associate and Membership, Annual Giving

Membership Sales Representative

Outside Sales Representative

Credit Union Sr. Member Service Rep.

Sales Representative

Assistant Teacher (West 64th Street)

Donation Coordinator - RNs welcome to apply

Sales Representative

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