Top 16 Guest service agent Jobs in Townsend Ma

Guest Services Supervisor
Great Wolf Lodge —Fitchburg, MA
- $21.25 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Inventory management
- Wellness program
- Paid parental leave
Quick Apply
12d
Front Desk Agent
DOUBLETREE BY HILTON NASHUA —Nashua, NH
- $16 - $18 an hour
- Weekends as needed
- Communication skills
- Entry level
Quick Apply
Front Desk Agent
Element by Marriott —North Chelmsford, MA
- $16 - $18 an hour
- Full-time
- Background check
- Hospitality
- Customer service
- Health insurance
Quick Apply
8d
Guest Service Agent
Your Employer —Tewksbury, MA
- $17 - $19 an hour
- Weekends as needed
- Hotel
- Communication skills
- Entry level
- Free parking
- Paid holidays
Cannabis Sales Associate (Muse) PT
Reverie 73 —Lowell, MA
- From $18 an hour
- Part-time
- Bilingual
- Background check
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
8d
Front Desk Agent
Best Western Plus —Manchester, NH
- From $17 an hour
- Part-time
- Computer literacy
- Basic math
- Hotel
- Health insurance
- Paid time off
Quick Apply
13d
Front Desk Agent
Springhill Suites Manchester —Manchester, NH
- Computer literacy
- Hotel
- High school diploma or GED
8d
Front Desk Agent
Hilton Garden Inn Marlborough —Marlborough, MA
- $16 - $18 an hour
- Weekends as needed
- Accounting
- In-person
- Communication skills
- Paid time off
- Employee discount
Quick Apply
13d
Part time Guest Service Associate- Cannabis
Green Meadows Farms —Marlborough, MA
- $17 - $20 an hour
- Part-time
- Research
- Cash register
- Ability to lift 50 pounds
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hotel front desk agent
Prime Zenith Hospitality LLC —Manchester, NH
- $16 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Computer skills
- Employee discount
- Opportunities for advancement
Quick Apply
Hotel Front desk agent
HOLIDAY INN MANCHESTER AIRPORT —Manchester, NH
- Weekends as needed
- Hotel
- High school diploma or GED
- Computer skills
Quick Apply
4h
Front Desk Agent
HOLIDAY INN SALEM (I-93 AT EXIT 2) —Salem, NH
- $17 - $19 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Communication skills
- Paid holidays
- Dental insurance
Quick Apply
Hotel Operations Supervisor - Residence Inn Boston Concord
Colwen Management Inc —Concord, MA
- $20 an hour
- Weekends as needed
- Computer literacy
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply

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Guest Services Supervisor

Great Wolf Lodge -
Fitchburg, MA

Quick Apply

Job Details

Part-time | Full-time
$21.25 an hour
12 days ago

Benefits

Wellness program
Paid parental leave
Health savings account
Health insurance
Dental insurance
Paid time off
On-the-job training
Parental leave
Leadership training provided
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Customer communication
Microsoft Excel
Microsoft Outlook
Team leadership
Workplace dispute resolution
Employee retention
English
Team development
Receptionist experience within hospitality industry
Employee engagement
Team building

Full Job Description

Pay: $21.25 per hour

At Great Wolf, the Guest Services Supervisor brings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize profitability.

Hiring immediately with full-time, part-time, and flexible scheduling

Join our Pack:

Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
Great Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives
Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training
Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Benefits:

Medical, Dental, and Vision insurance
Health savings account
Telehealth resources
Life insurance
401K with employer match
Paid vacation time off

Essential Duties & Responsibilities

Supervises daily front office operations to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignments
Ensures daily success of check-in standards and operational efficiencies
Provides coaching, encouragement, and recognition to pack members regularly
Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members
Responds to questions or guest concerns and escalates pack/guest feedback to leadership as appropriate
Ensures the completion and proper communication/escalation of guest requests and other concerns to the appropriate department
Understands and participates in scheduling of staff, execution of labor management and forecasting
Conducts daily stand up meetings with Guest Service pack to prioritize the day and facilitates feedback from Pack Members
Monitors performance of agents, providing real time feedback and coaching
Ensures front desk, back of house areas, and luggage carts are clean, organized, and properly stocked for the daily operations; ensures safety standards are met
Participates in recruitment and selection of talent for the guest service team
Partners with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS
Participates with Guest Services leadership in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.
Maintains quality of operation by ensuring service excellence, ensuring adequate inventory levels, and operational equipment by troubleshooting, maintenance, and/or calling for repair
Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs
May also assist in supervising bell, valet and night audit and other roles as needed

Basic Qualifications & Skills

High School diploma or equivalent experience
Minimum of 1 year prior experience Rooms Division/Front Desk
Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook
Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
Proficient in both written and spoken English
Ability to work flexible schedule including nights, weekends, holidays as needed

Desired Qualifications & Traits

Associate's degree or higher in hospitality or related field
Experience with Opera or similar system
Previous hotel experience, preferably in a large family resort or hotel

Physical Requirements

Ability to lift 30lbs.
Ability to stand/sit for long periods of time.
Ability to bend, stretch and twist

Pay Rate: $ /hr

An employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.

Application Instructions:

Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.

Position Close Date:

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Quick Apply

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guest service agent jobs in townsend ma

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