Top 2449 Service leader Jobs in Township Of Brick Nj

Customer Experience Manager
Merola Tile —Manalapan, NJ
- $80,000 - $100,000 a year
- Full-time
- Mid-level
- Analysis skills
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
6d
Jr. Packaging Supervisor
NutraStar —Farmingdale, NJ
- $65,000 - $75,000 a year
- Weekends as needed
- Spanish
- Ability to walk for extended periods
- Computer literacy
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Client Care Coordinator
Serenium Therapy & Wellness —Township of Brick, NJ
- $50,000 - $60,000 a year
- Full-time
- Medical office experience
- Mid-level
- Travel reimbursement
- Paid holidays
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Spiritual Counselor/Bereavement Coordinator
Swan Hospice —Monmouth County, NJ
- Part-time
- Skilled nursing facility
- Mid-level
- Hospice
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Assistant Service Manager
AAMCO Transmissions and Total Car Care —Lakewood, NJ
- Full-time
- Driver's License
- Organizational skills
- 1 year
- Opportunities for advancement
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13h
Utilization Review Coordinator – Behavioral Health
Avenues Recovery —Township of Jackson, NJ
- Full-time
- Mid-level
- Office
- Residential
- AD&D insurance
- Disability insurance
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Patient Experience Manager 3
Sodexo —Neptune City, NJ
- $94,860 - $122,760 a year
- Full-time
- 3 years
- Bachelor's degree
- Children
- Paid holidays
- Health insurance
8d
Direct Support Professional / Team Leader
Person Centered Care —Belmar, NJ
- $22 an hour
- Part-time
- Background check
- CPR Certification
- Pass drug screening
- 401(k)
- Paid time off
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10d
Assistant Group Home Manager - Residential
The Arc of Ocean County —Township of Brick, NJ
- From $25 an hour
- Overtime
- Inventory management
- Mid-level
- Residential
- Paid training
- Paid holidays
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17h
Patient Experience Manager 2
Sodexo —Red Bank, NJ
- $89,250 - $115,500 a year
- Acute care
- Hospital
- Mid-level
- Paid holidays
- Health insurance
8d
Retail Store Area Team Leader (Assistant Team Leader)
Ocean State Job Lot of NJ2021 LLC —Freehold, NJ
- $24 - $39 an hour
- Oracle
- Merchandising
- Mid-level
- Profit sharing
- Paid holidays
Director of Employee Relations
Marquis Health Consulting Services —Township of Brick, NJ
- $150,000 - $170,000 a year
- Full-time
- Organizational skills
- Senior level
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
9d
Operations Manager
Amazon.com Services LLC —Tinton Falls, NJ
- $91,000 - $136,500 a year
- Weekends as needed
- Mid-level
- Ability to climb stairs
- Bachelor's degree
- AD&D insurance
- Health insurance
2d
Community Liaison
Swan Hospice —Monmouth County, NJ
- Full-time
- Bachelor's degree
- Social Work
- Communication skills
Quick Apply
2d
Care Team Manager
Beacon Specialized Living —Township of Brick, NJ
- Full-time
- Clean driving record
- Mid-level
- Residential
- Paid holidays
- Health insurance
Quick Apply
8d
Director of Community Integration
Artis Senior Living of Brick —Township of Brick, NJ
- From $37 an hour
- Nursing
- 3 years
- Bachelor's degree
Quick Apply
General Merchandise Team Leader
Target —Manalapan, NJ
- $24.50 - $41.65 an hour
- Part-time
- 18 years or older
- Merchandising
- Mid-level
- Paid holidays
- Disability insurance
Mid-Atlantic Hockey Manager (Regional Manager, East Coast )
Play Hockey —New Jersey
- $80,000 - $90,000 a year
- Weekends as needed
- 7 years
- Sales
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Veterinarian, Partner & Equity Owner
PriorityPet Urgent Care of Freehold —Freehold, NJ
- $120,000 - $220,000 a year
- Full-time
- Senior level
- Communication skills
- Continuing education credits
- Relocation assistance
Quick Apply
Music Director
Lakehouse Music Academy —Asbury Park, NJ
- From $62,500 a year
- Full-time
- Computer literacy
- Mid-level
- In-person
- Health insurance
- 401(k)
Quick Apply

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service leader jobs near township of brick nj

Customer Experience Manager

Merola Tile -
Manalapan, NJ

Quick Apply

Job Details

Full-time
$80,000 - $100,000 a year
6 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance
Referral program

Qualifications

Optimizing workflow processes
Operational analysis
Staff supervision
Teamwork
Email customer support
Data analysis reporting
Managing teams in a customer support role
Coaching
Order processing tools
Warehouse management system
Managing clients in a customer support role
Team development
Salesforce Cloud
Attention to detail
Task prioritization
Sales management systems proficiency
APIs
Data-driven problem-solving
Management reporting
Logistics order management
CRM system proficiency
Process improvement planning
Business operations
Cross-functional team management
Process management

Full Job Description

Join Merola Tile, a leader in the ceramic tile industry. We are seeking a dynamic and self-motivated Customer Service & Experience Manager to lead and elevate our customer service teams across both coasts. This leader will inspire excellence through initiative, integrity, and accountability — building a high-performing team that delivers exceptional results. The ideal candidate will take ownership of optimizing our customer service operations, enhancing processes, and developing people to deliver a world-class customer experience. This is a hands-on leadership role for someone who thrives on improvement, drives collaboration, and brings out the best in every team member.

The Customer Experience Manager is a hands-on, build-and-stabilize leadership role responsible for creating dependable daily control across Customer Service. From day one, this person owns staffing and coverage, work assignment, quality and quantity assurance, training, coaching, documentation, accountability, and exception closure across locations and channels.

Essential Duties

Plan and lead daily Customer Service operations across New Jersey, California, and other assigned locations, including telephone, email, chat, orders, portals/EDI, complaints, returns, credits, and open customer commitments.
Assign work with clear ownership, priorities, due times, quality and quantity standards, decision authority, and escalation expectations.
Assure accurate and on-time completion by monitoring workload, backlog, aging, productivity, quality, and customer commitments; reallocate or escalate before commitments are missed.
Inspect quality through defined audits of customer communications, orders, documentation, credits, returns, and system transactions; retain evidence and close corrective actions.
Run a consistent operating rhythm including daily kickoff, queue and exception reviews, end-of-day closure, weekly scorecards, coaching, training, staffing, and capacity reviews.
Manage attendance, schedules, coverage, cross-training, backup plans, and surge support within approved authority.
Train, qualify, coach, recognize, and correct employees; maintain role standards, training records, documented coaching, and development plans.
Own routine accountability for attendance, conduct, productivity, quality, and recurring performance gaps, escalating formal employment matters with complete documentation.
Control customer and operational exceptions through closure and coordinate cross-functional handoffs with Sales, Warehouse, Accounting, Product, Digital Commerce, Operations, Inventory, and IT.
Maintain Salesforce/CRM discipline and current SOPs, checklists, templates, training materials, reason codes, and escalation guides.
Use performance data and root-cause analysis to improve service, reduce rework and aging, strengthen processes, and recommend staffing, capacity, technology, and system improvements.
During the first year, develop Level 3.1 capability by refining KPIs, leading at least one cross-functional process improvement, developing Lead/backup coverage, and building a sustainable Customer Experience operating system.

Other Duties

Stay current on operational trends, compliance requirements, and best practices.
Provide timely, fact-based reporting on results, risks, trends, open commitments, customer issues, and resource needs.
Support recruiting, onboarding, performance evaluations, succession planning, and employee progression.
Perform other duties and improvement work consistent with the responsibilities of the position.

Competencies

Project Management - Organizes work, priorities, deadlines, resources, and follow-through to achieve dependable results.
Delegation - Assigns clear ownership, standards, authority, due times, and escalation expectations while retaining supervisory accountability.
Analytical - Uses facts, measures, trends, and root-cause analysis to identify risks and drive corrective action.
Managing People - Sets expectations, coaches performance, documents outcomes, develops capability, and applies fair accountability.
Quality Management - Builds and uses standards, audits, controls, and corrective actions to improve accuracy and consistency.

Requirements

Five or more years of progressive Customer Service, order management, distribution support, or closely related experience.
At least two years of formal direct people-supervision experience, including work assignment, measurement, coaching, documentation, attendance, and performance accountability.
Demonstrated experience building or materially improving daily operating discipline, quality controls, quantity measures, training, and accountability.
Experience managing customer/order work across multiple channels and coordinating with Sales, Warehouse, Accounting, Product, Operations, Inventory, and IT.
Experience with ERP, WMS, EDI/API, CRM/Salesforce, partner portals, email/chat, reporting, and order/service workflows.
Strong written and verbal communication, organization, analytical ability, judgment, problem solving, and follow-through.
Experience in wholesale, distribution, building materials, tile/flooring, e-commerce, marketplace, or another process-driven environment preferred.
Associate degree or equivalent relevant experience; bachelor degree preferred.
Authorized to work in the United States without company sponsorship and able to travel between company locations as business needs require.

Physical Demands

Regularly stand/sit for extended periods, operate office equipment, perform light to moderate lifting, lift/move up to 15 lbs. occasionally, bend, twist, and maintain proper posture. Reasonable accommodation may be made for qualified individuals with disabilities to perform the essential functions of the role in accordance with applicable laws.

Work Environment

Work is regularly performed in a warehouse and manufacturing environment where temperatures may be extreme, with exposure to dust, odors, noise, and fumes. Noise levels are typically moderate. Employees may also be exposed to chemicals and cleaning agents on a daily basis.

Benefits:

Medical, Vision, and Dental Insurance
9 Annual Paid Holidays (including New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas)
Paid Time Off — earned and accrued from your first day with the company
401(k) Plan with company match (eligibility after 1 month)
Employer-Paid Life Insurance
Performance Reviews after 90 days and annually
Quarterly Company Goals — opportunity to earn up to 4 weeks of additional bonus pay annually
Employee Assistance Program (EAP)
Employee Referral Bonus Program
Employee Discount on tile after 6 months
Fresh Fruit, Coffee, Hot Chocolate, and Tea provided daily
Weekly Company Lunches
Company Culture Events — BBQs, Ugly Sweater Day, T-shirt making, Halloween contests, and more
Fun, Friendly, Family-Like Environment

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

401(k) matching
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

service leader jobs in township of brick nj

Customer Experience Manager

Jr. Packaging Supervisor

Client Care Coordinator

Spiritual Counselor/Bereavement Coordinator

Assistant Service Manager

Utilization Review Coordinator – Behavioral Health

Patient Experience Manager 3

Direct Support Professional / Team Leader

Assistant Group Home Manager - Residential

Patient Experience Manager 2

Retail Store Area Team Leader (Assistant Team Leader)

Director of Employee Relations

Operations Manager

Community Liaison

Care Team Manager

Director of Community Integration

General Merchandise Team Leader

Mid-Atlantic Hockey Manager (Regional Manager, East Coast )

Veterinarian, Partner & Equity Owner

Music Director

I want to receive the latest job alert for service leader in township of brick nj

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