Order Processor
Cosmos Wholesale Furniture
Location: Monroe Township, NJ 08831
Employment Type: Full-Time
Position Summary
Cosmos Wholesale Furniture is seeking a reliable, organized, and detail-oriented Order Processor to join our team. The Order Processor will be responsible for accurately entering, reviewing, and managing customer orders from the time they are received through fulfillment and delivery.
This position requires strong communication skills, attention to detail, and the ability to coordinate with customers, sales representatives, warehouse employees, and transportation providers. The ideal candidate is comfortable working in a fast-paced wholesale furniture environment and can manage multiple orders and customer requests at the same time.
Primary Duties and Responsibilities
- Receive and process customer orders by phone, email, online platforms, sales representatives, or other ordering systems.
- Accurately enter customer, product, pricing, quantity, shipping, and payment information into the company’s order management system.
- Review orders for accuracy, product availability, pricing, discounts, delivery instructions, and customer account status.
- Confirm inventory availability before finalizing orders.
- Communicate with customers and sales representatives regarding order confirmations, product availability, backorders, substitutions, and expected delivery dates.
- Coordinate with the warehouse and delivery teams to ensure orders are prepared, scheduled, and shipped correctly.
- Prepare invoices, packing slips, bills of lading, shipping documents, and other required order paperwork.
- Process order changes, cancellations, returns, exchanges, credits, and damaged-item claims according to company procedures.
- Monitor open and pending orders and follow up on any delays or missing information.
- Maintain accurate customer records, order notes, pricing information, and delivery instructions.
- Respond promptly and professionally to customer questions regarding order status, inventory, delivery, and product information.
- Work closely with the accounting department to resolve payment issues, credit holds, outstanding balances, and invoice discrepancies.
- Coordinate with sales representatives to ensure special pricing, promotions, and customer agreements are properly applied.
- Review completed orders to identify and correct errors before products are released for delivery or pickup.
- Assist with customer service, data entry, filing, and other administrative responsibilities when needed.
- Maintain the confidentiality of customer, pricing, payment, and company information.
- Perform additional duties and responsibilities that may not be specifically listed but are reasonably assigned based on the needs of the company.
Qualifications
- High school diploma or equivalent required.
- Previous experience in order processing, customer service, data entry, sales support, logistics, or office administration preferred.
- Furniture, wholesale, distribution, warehouse, or retail industry experience is a plus.
- Strong attention to detail and accuracy.
- Excellent written and verbal communication skills.
- Strong organizational and time-management abilities.
- Ability to manage multiple orders, priorities, and deadlines.
- Comfortable working with computers, email, spreadsheets, and order management software.
- Basic knowledge of Microsoft Office, including Excel and Outlook.
- Ability to professionally handle customer concerns and resolve order-related issues.
- Ability to work independently and as part of a team.
- Dependable, punctual, and willing to take responsibility for assigned work.
- Bilingual abilities are a plus but are not required.
Typical Work Schedule
This is a full-time, in-person position. The typical schedule will be established based on the operational needs of Cosmos Wholesale Furniture. Occasional overtime or schedule adjustments may be required during busy periods.
Compensation and Benefits
- Competitive pay based on experience and qualifications.
- Opportunities for professional growth within the company.
- Additional benefits may be offered based on company policy and eligibility requirements.
Work Environment
The Order Processor will primarily work in an office setting while regularly communicating with warehouse employees, delivery personnel, sales representatives, customers, and management. The position requires extended periods of computer and telephone use and the ability to work efficiently in a fast-paced environment.
Cosmos Wholesale Furniture is an equal opportunity employer and considers qualified applicants without regard to legally protected characteristics.
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
