Top 17 Patient advocate Jobs in Towson Md

Patient Advocate
MedStar Health —Baltimore, MD
- $23.65 - $42.03 an hour
- Full-time
- Inpatient
- Mid-level
- Clinic
4d
Patient Advocate
University of Maryland Medical System —Baltimore, MD
- Full-time
- CPR Certification
- Microsoft Excel
- Hospital
- Free parking
Patient and Family Care Liaison
University of Maryland Medical System —Baltimore, MD
- Full-time
- Case management
- Social Work
- Communication skills
- Paid holidays
- Health insurance
Patient Navigator OBGYN Liaison
Chase Brexton Health Care —Baltimore, MD
- $22 - $28 an hour
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Patient Transport Liaison, Evening
University of Maryland Medical System —Towson, MD
- Full-time
- Hospital
- BLS Certification
- High school diploma or GED
Population Health Care Navigator
Chase Brexton Health Care —Baltimore, MD
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Patient Support Supervisor - Certified Pharmacy Technician, Prior Authorizations
Shields Health Solutions —Baltimore, MD
- Remote
- Microsoft Outlook
- Mid-level
- High school diploma or GED
- Paid time off
Quick Apply
Patient Access Liaison Director - East/Central US
Glaukos —Baltimore, MD
- $173,400 - $216,800 a year
- Full-time
- Bilingual
- Background check
- Pass drug screening
Quick Apply
Surgical Nurse Navigator
Ascension —Baltimore, MD
- $92,458.08 - $130,536.36 a year
- Full-time
- Nursing
- Surgery
- RN License
- Disability insurance
- Health insurance
Patient Accounting Liaison (Call Center Based Patient AR)
OneOncology —Owings Mills, MD
- $19 - $24 an hour
- Full-time
- Remote
- Background check
- Microsoft Excel
- 5 years
Quick Apply

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Executive Medicine Services Health Care Coordinators
Zimmerman Associates, Inc. —Bethesda, MD
Provides executive-level advice and guidance to senior management on coordination, program, and communications strategies and technologies; policy development,…
$85,000 - $100,000 a year
Practice Manager - Medical Oncology & Hematology
Mercy Medical Center —Baltimore, MD
Oversees and supports staff who are required to answer multiple, busy phone lines by the third ring, assist callers and take messages and/or delegate calls as…
$29.45 - $48.59 an hour

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Patient Navigator (Northeast Region)
Genentech —Columbus, OH
The CMG Patient Strategy aims to create a holistic, cross-functional approach to deliver a best-in-class patient experience that aligns with the portfolio,…
$75,200 - $139,700 a year
8d
Fertility Patient Care Navigator
Pinnacle Fertility —Westerville, OH
Track patient progress, follow up on missed appointments, and ensure compliance with treatment plans. Educate patients on treatment protocols, self-care…
$22 - $26 an hour
Quick Apply

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Patient Advocate

MedStar Health -
Baltimore, MD

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Job Details

Full-time
$23.65 - $42.03 an hour
4 days ago

Qualifications

Customer follow-ups
Medical performance measurement report preparation
Community engagement experience
Business Management
Healthcare incident reporting
Patient question and concern management
Phone communication
Healthcare Administration
CMS
In-person customer service
Internal compliance auditing
Performance Reporting
Patient advocacy
Patient complaint handling
Mid-level
Incident Escalation
Trend analysis
Data summary reports
Quality reports
CMS regulatory compliance
Database management
Bachelor's degree
Data management
Hospitality Management
Quality compliance management
Bachelor's degree in healthcare administration
Computer skills
1 year
Business
Hospital regulatory compliance

Full Job Description

About this Job:

General Summary of Position
The Patient Advocate is responsible for investigating and resolving patient complaints and grievances in partnership with staff present and hospital leadership to ensure a positive patient experience. The Patient Advocate will manage the complaint and grievance process and ensure department compliance with governmental and accreditation regulations. Maintains the tracking database analyzes trends and provides reports for hospital leadership.

Primary Duties and Responsibilities

Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
Investigates and resolves patient complaints and grievances in partnership with staff present and hospital leadership. Performs service recovery and composes appropriate verbal and written responses to resolve their concerns amicably. Serves as Section 1557 Coordinator.
Interacts with patients and their representatives by phone or in person in patient care areas including outpatient settings inpatient rooms and the Emergency Department. Escalates patient complaints and grievances for resolution and problem solving.
Escalates concerns for claims or serious safety events to Quality Safety and Risk Management leadership
Identifies areas for improvement and provides/presents detailed recommendation and proposed action plans to leadership.
Maintains an accurate and up-to-date complaint and grievance tracking database. Compiles data analyzes trends and develops measurable comparisons and reports for hospital leadership.
Follows up directly with patients or their representatives to ensure that issues have been resolved to their satisfaction.
Performs periodic auditing of complaints and grievances to ensure hospital and CMS guidelines compliancy.
Participates in meetings and on committees and represents the department and hospital in community outreach efforts
Participates in multi-disciplinary quality and service improvement teams.
Provides cross-coverage support for Patient Advocate services across other facilities within the Baltimore region as needed to ensure continuity of service and timely resolution of patient concerns.
Performs other duties as assigned.

Minimal Qualifications
Education

Bachelor's degree in Business Management, Hospitality, Healthcare Administration or another related field required

Experience

2 years of progressively more responsible job-related experience ideally in the areas of service excellence and working knowledge of improvement processes required
One year of relevant professional-level work experience may be substituted for one year of required education.

Knowledge Skills and Abilities

Strong verbal and written communication skills.
Proficient in computer skills preferred.
Strong people skills to include marketing problem solving resourcefulness customer service and service recovery skills.

This position has a hiring range of : USD $23.65 - USD $42.03 /Hr.

Apply Now

Refine Your Search

patient advocate jobs in towson md

Patient Advocate

Patient Advocate

Patient and Family Care Liaison

Patient Navigator OBGYN Liaison

Patient Transport Liaison, Evening

Population Health Care Navigator

Patient Support Supervisor - Certified Pharmacy Technician, Prior Authorizations

Patient Access Liaison Director - East/Central US

Surgical Nurse Navigator

Patient Accounting Liaison (Call Center Based Patient AR)

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