Top 31 Onsite customer service representative Jobs in Tracy, Ca

Customer Service Representative
SAN JOAQUIN COUNTY HEALTH COMMISSION —Modesto, CA
- $22.36 an hour
- Monday to Friday
- Microsoft Outlook
- Computer literacy
- Basic math
- AD&D insurance
- Paid holidays
Quick Apply
3d
Onsite Customer Service Representative
Associa —Modesto, CA
- $21 - $23 an hour
- Full-time
- Clean driving record
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
5d
Inside Sales Representative
Farwest Steel Corporation —Stockton, CA
- $24.00 - $35.50 an hour
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Health savings account
- Disability insurance
Quick Apply
Business Development Representative (B2B Sales)
Grepow, Inc. —Livermore, CA
- $65,000 - $80,000 a year
- Full-time
- Mid-level
- Office
- Business development
- Health insurance
- Dental insurance
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Concierge
BlueStar Resort & Golf —Brentwood, CA
- $20 an hour
- Part-time
- Sales
- Inventory management
- Office
- Paid holidays
- Health insurance
10d
Community Manager II - Stone Pine Meadows, Tracy
Eden Housing —Tracy, CA
- $25.98 - $30.32 an hour
- Full-time
- CPR Certification
- Sanitation
- Mid-level
Quick Apply
Client Service Representative III
United Business Bank —Livermore, CA
- $24 - $26 an hour
- Full-time
- Mid-level
- Office
- 3 years
- Disability insurance
- Health insurance
Quick Apply
2d
Enrollment Services Associate
Carrington College —Salida, CA
- $25 - $29 an hour
- Background check
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Associate Buyer
DTE Energy —Stockton, CA
- $61,000 - $91,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- Office
Site Supervisor, Head Start Program
Cape Inc Community Association for Pre-School Educ —Livermore, CA
- $29 - $33 an hour
- Email
- Classroom
- Spanish
- Customer service
- Paid holidays
- Health insurance
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Team Lead, Sales Part Time
HEYDUDE —Dublin, CA
- $19 - $24 an hour
- Extended hours
- 18 years or older
- Ability to walk for extended periods
- Merchandising
8d
Management Trainee Program
Buckle —Modesto, CA
- $20 - $24 an hour
- Part-time
- Inventory management
- Ability to lift 50 pounds
- Driver's License
- Paid parental leave
- Health savings account
Quick Apply
Onsite Medical Representative
Amazon.com Services LLC —Tracy, CA
- $26.05 - $31.00 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Military
- Wellness program
- AD&D insurance
Account Specialist
MacLean Power Systems —Manteca, CA
- $27 an hour
- Full-time
- Mid-level
- Office
- Criminal background check
Quick Apply
Service Desk Engineer Level 2 (Hybrid)
IT Solutions Currie —Modesto, CA
- $60,000 - $65,000 a year
- 8 hour shift
- Background check
- Clean driving record
- Azure
- Profit sharing
- Health insurance
Quick Apply
4d
Leader In Training (part-time)
Buckle —Modesto, CA
- $17 - $21 an hour
- Part-time
- English
- High school diploma or GED
- Ability to lift 50 pounds
- Paid parental leave
- Health savings account
Quick Apply
Estimator
RailWorks Corporation —Stockton, CA
- $100,000 - $135,000 a year
- Call employer
- Engineering
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Superblock Technical Coordinator
LLNL —Livermore, CA
- $43.55 - $63.97 an hour
- Full-time
- Customer service
- Pass drug screening
- Mid-level
- Relocation assistance
- 401(k)
Quick Apply
Electronics Technologist
Lawrence Livermore National Laboratory —Livermore, CA
- $43.55 - $63.97 an hour
- Full-time
- Pass drug screening
- Mid-level
- Ability to lift 50 pounds
- Relocation assistance
- 401(k)
5d
Resident Supplier Quality Engineer
Anduril Industries —Stockton, CA
- $146,000 - $194,000 a year
- Email
- Oracle
- Engineering
- Mid-level
Quick Apply
11d

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Customer Service Representative

SAN JOAQUIN COUNTY HEALTH COMMISSION
Modesto, CA

Quick Apply

Job Details

$22.36 an hour
3 days ago

Benefits

AD&D insurance
Paid holidays
Disability insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance

Qualifications

Confidential information handling
Microsoft Outlook
Basic math
Word embeddings
English
De-escalation techniques
Conflict de-escalation
Windows
High school diploma or GED
Continuous improvement
Typing

Full Job Description

The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.

Join our team! We are hiring a Customer Service Representative for our Modesto office. This is a fully onsite position.

Training Schedule: Monday to Friday from 8:00 to 4:30

After Training: Monday to Friday from 8:00 to 5:00

At this time, the Health Plan does not sponsor visa. Candidates must have legal and valid work authorization, Green Card, or U.S. citizenship .

What You Will Be Doing:

Under direct supervision, the Customer Service Rep is responsible for responding to and resolving a variety of inquiries, requests and issues from external and internal customers in a call center environment.

Our Vision:

Continuously improve the health of our community.

Our Mission:

We provide healthcare value and advance wellness through community partnerships.

Essential Functions:

Provides information on benefits, eligibility, claims, authorizations and other related items over the phone and in person.
Researches and resolves issues related to claims and authorizations; monitors progress.
Researches and resolves complex eligibility issues; monitors progress.
Creates required documentation, including but not limited to call logs and other tracking systems.

What You Bring:

Knowledge, Skills, Abilities and Competencies

Required

Produces work that is accurate and complete.
Actively learns through experimentation when tackling new problems, using both successes and failures to learn.
Rebounds from setbacks and adversity when facing difficult situations.
Knows the most effective and efficient process to get things done, with a focus on continuous improvement.
Interpersonal skills - interacts effectively with individuals both inside and outside of HPSJ; relates openly and comfortably with diverse groups of people.
Strong oral and written communication skills, with ability to express self clearly and professionally, and document according to standards.
Strong listening skills, with the ability to accurately receive and understand messages.
Basic conflict resolution skills, with the ability to use tact and diplomacy to diffuse emotional situations.
Ability to work independently and as part of a team.
Demonstrates a commitment to HPSJ’s strategy, vision, mission and values.
Ability to read, understand and apply complex written guidelines, instructions and other materials.
Ability to compare and discern the difference between multiple sets of data or information.
Basic arithmetic skills.
Basic knowledge of contact center systems.
Basic skills in Windows, Word, Excel and Outlook.
Ability to navigate multiple systems and resources simultaneously.
Ability to handle confidential information with appropriate discretion.
Ability to speak and be understood in English.
Proficiency (as defined by HPSJ’s Cultural and Linguistics Program) in one of HPSJ’s threshold languages may be required, depending on business requirements.
Must type 40 WPM.
Must pass Call Center Listening Skill test with a score of 71+.

Preferred

Ability to efficiently and effectively handle calls of heavy volume (50-100 per day), including documentation and resolution.
Knowledge of Medi-Cal programs
Knowledge of Medicare DSNP programs
Knowledge of managed care
Knowledge of medical policy benefits and exclusions
Knowledge of medical terminology
Knowledge of ICD and CPT coding.

What You Have:

Education and Experience

Required

High school diploma or general education degree; and
Customer Service experience.

Preferred

Associate’s Degree
Experience in customer service in a health plan, managed care, Medicare DSNP and/or Medi-Cal.
At least one year handling heavy call volume (50-100 calls per day).

Licenses, Certifications

None.

What You Will Get:

HPSJ Perks:

Competitive salary
Robust and affordable health/dental/vision with choices in providers
Generous paid time off (accrue up to 3 weeks of PTO, 4 paid floating holidays including employee’s birthday, and 9 paid holidays)
CalPERS retirement pension program, automatic employer-paid retirements contributions, in addition to voluntary defined contribution plan
Two flexible spending accounts (FSAs)
Employer-Paid Term Life and AD&D Insurance
Employer-Paid Disability Insurance
Employer-Paid Life Assistance Program
Health Advocacy
Supplemental medical, legal, identity theft protection
Access to exclusive discount mall
Education and training reimbursement in addition to employer-paid elective learning courses.
A chance to work for an organization that is mission-driven – our members and community are at the core of everything we do.
A shorter commute – if you’re commuting from the Central Valley to the Bay Area.
Visibility and variety – you have a chance to work with people at all levels of the organization, and work on diverse projects.

Physical Demands

Frequent sitting, standing and walking, constant repetitive motion, frequent talking and listening, occasional handling of materials up to 50 lbs., closeup and distance vision requirements, occasional travel.

We are an equal opportunity employer and diversity is one of our core values. We believe that differences including race, ethnicity, gender, sexual orientation, and other characteristics, will help us create a strong organization that is sensitive to the needs of those we serve. Employment decisions are made on the basis of qualifications and merit.

HPSJ provides equal employment opportunities to employees and applicants for employment and prohibits discrimination based on color, race, gender (including gender identity and gender expression), religion (including religious dress and grooming practices), marital status, registered domestic partner status, age, national origin (including language use) or ancestry, physical or mental disability, medical condition (including cancer and genetic characteristics), sex (including pregnancy, childbirth, breastfeeding or related medical condition), genetic information, sexual orientation, military or veteran status, political affiliation or any other characteristic made unlawful by applicable Federal, State or local laws. It also prohibits unlawful discrimination based on the perception that anyone has these characteristics or is associated with anyone who has or is perceived to have these characteristics.

Important Notice: This job description is not a contract between HPSJ and the employee performing the job. The duties listed in the job description may be changed at the discretion of HPSJ, and HPSJ may request the employee to perform duties that are not listed on the job description.

Quick Apply

Refine Your Search

onsite customer service representative jobs in tracy, ca

Customer Service Representative

Onsite Customer Service Representative

Inside Sales Representative

Business Development Representative (B2B Sales)

Concierge

Community Manager II - Stone Pine Meadows, Tracy

Client Service Representative III

Enrollment Services Associate

Associate Buyer

Site Supervisor, Head Start Program

Team Lead, Sales Part Time

Management Trainee Program

Onsite Medical Representative

Account Specialist

Service Desk Engineer Level 2 (Hybrid)

Leader In Training (part-time)

Estimator

Superblock Technical Coordinator

Electronics Technologist

Resident Supplier Quality Engineer

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