Top 167 Customer service Jobs in Traverse City, Mi

Contact Center Team Lead (local only considered)
Renkim Corporation —Michigan
- From $21 an hour
- 8 hour shift
- Remote
- Bilingual
- Customer service
- Computer literacy
- Paid holidays
- Disability insurance
Quick Apply
Scheduler / Dispatcher
Precision Plumbing and Heating Systems —Traverse City, MI
- $19 - $23 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Health savings account
- AD&D insurance
11d
Customer Service Representative (CSR)
Douglas Water —Traverse City, MI
- $24 an hour
- Full-time
- High school diploma or GED
- Entry level
- Paid holidays
- Health insurance
Front Desk Coordinator- Chiropractic Office
Pathways Chiropractic and Wellness —Traverse City, MI
- From $20 an hour
- Part-time
- No experience needed
- In-person
- Entry level
- Paid training
Quick Apply
4d
Front Desk Receptionist
Cosmetic Physician Partners —Traverse City, MI
- Full-time
- Computer literacy
- Mid-level
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
14d
Front Desk and Billing Director
Pathways Chiropractic and Wellness —Traverse City, MI
- From $20 an hour
- Full-time
- Private practice
- No experience needed
- Entry level
- Employee discount
Quick Apply
7d
Customer Service Representative/Dispatcher
Grant Mechanical —Traverse City, MI
- $20 - $25 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Paid training
- Paid holidays
Quick Apply
Entry Level Administrative Customer Service Associate
Grant Mechanical —Traverse City, MI
- $19 - $25 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Paid training
- Paid holidays
Quick Apply
Customer Service Representative - Admin/Scheduler
Parshall Companies —Traverse City, MI
- $20 - $25 an hour
- Email
- Office
- Administrative experience
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
Front Office Assistant
Deerhaven Family Dentistry —Traverse City, MI
- $23 - $25 an hour
- Full-time
- Dental office
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Customer Service Representative
Grand Traverse Container —Traverse City, MI
- $22 - $26 an hour
- Full-time
- Basic math
- Office
- 3 years
- Paid holidays
- Dental insurance
Quick Apply
Hotel Front Desk Guest Service Agent
Blossom Hotel & Suites Traverse City —Traverse City, MI
- From $21 an hour
- Part-time
- In-person
- Entry level
- Resort
Quick Apply
Front Desk Receptionist- Part Time
Cosmetic Physician Partners —Traverse City, MI
- Part-time
- Computer literacy
- Mid-level
- Analysis skills
- 401(k) matching
Quick Apply
14d
Customer Service Specialist/Admin Asst
Security Search, LTD —Traverse City, MI
- Full-time
- Office
- Entry level
Quick Apply
Customer Success Manager
Elk Rapids —Elk Rapids, MI
- $90,000 - $120,000 a year
- Full-time
- Remote
- Mid-level
- Organizational skills
- 2 years
Quick Apply
12d
COMMUNICATION CENTER SPECIALIST I (Admin Center - Traverse City, MI)
4Front Credit Union —Traverse City, MI
- $17.81 - $22.27 an hour
- Background check
- Spanish
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative - CSR
Team Bob's —Traverse City, MI
- $20 - $25 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
Scheduler/Dispatcher
Precision Plumbing and Heating —Traverse City, MI
- $18 - $22 an hour
- Full-time
- High school diploma or GED
- Communication skills
- Entry level
Quick Apply
Customer Service Representative
McCardel - Culligan —Traverse City, MI
- $19 - $21 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid training
- Health insurance
Quick Apply
Front Office Receptionist
Bay Family Vision Care —Traverse City, MI
- From $16 an hour
- Full-time
- Computer literacy
- HIPAA
- Administrative experience
- Health savings account
- Health insurance
Quick Apply

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Contact Center Team Lead (local only considered)

Renkim Corporation
Michigan

Quick Apply

Job Details

Full-time
From $21 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance
Referral program

Qualifications

Bilingual
French
Computer operation
Customer service
Computer literacy
English
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Computer skills
Typing

Full Job Description

MUST BE LOCATED IN METRO DETROIT. NO OUT OF STATE APPLICANTS PLEASE. TRAINING IS DONE IN THE OFFICE AND ONE DAY IN OFFICE REQUIREMENT.

Must be available to work 8 am - 8 pm after training. Will work one Saturday a quarter. Serious and qualified candidates only.

RENKIM IS A 100% EMPLOYEE-OWNED COMPANY IN SOUTHGATE, MI. AFTER 1 YEAR OF EMPLOYMENT YOU BECOME AN OWNER AND ARE ELIGIBLE FOR COMPANY STOCK! COME JOIN OUR GREAT TEAM! We provide 15 PTO days in your first year (after 3 months of employment), 7 paid holidays and employer provided life insurance, short & long term disability insurance.

Job Summary:

Plans, directs, communicates and coordinates Contact Center activities in support of Field Service Actions as determined by client/project to ensure that goals or objectives are accomplished within SLA parameters. Provide U. S. and Canadian dealers and customers with prompt and efficient administrative and technical customer support in a professional manner, including processing requests via various contact channels, meeting defined metrics, and documenting incoming calls and web contacts concerning technical and/or administrative requests/issues.

Essential Duties:

· Provides direct specialized support for high profile programs.

· Assists in developing processes unique to Field Service Actions.

· Use additional resources and escalation points including diagnostic information, technical manuals, and call history log to find solutions for complex to high level issues; consult with Recall Analyst team members as necessary.

· Recommend changes to departmental policies and procedures to improve support services provided to the customer.

· Provide recommendations regarding the resolution of recurring problems. Assist in the formulation of problem-solving techniques for newly discovered issues.

· Using Ford RS&P guidelines aid in developing guidelines for financial and non-financial related damage approval based on specific Field Service Actions.

· Field, manage and provide dealer direction on escalated claiming concern inquiries, such as reopen/close requests or I002 rejections.

· Expert in using various Ford applications, for example FMCdealer, COPS, MMP, GCAMP, OWS and PTS.

· Handles escalated contacts from Agents, Contact Center Manager or client-related requests either written or verbal requests.

· Ensures SLA requirements are met by monitoring real time inbound calls and web contacts.

· Maintains ongoing expert knowledge of all active Ford Contact Center projects. Shared responsibility with Contact Center supervisory personnel to provide coverage of other Contact Center Team Leader’s during period of absences.

· Responsible for enforcing policies and procedures in absence of management personnel.

· Provides new and ongoing Contact Agent training and facilitates in huddles.

· Completes scheduled staff monitoring activities for evaluative and diagnostic purposes using side-by-side review; silent monitoring or inspecting closed web contacts.

· Must be punctual, have acceptable attendance record, and work overtime, when necessary. Must be able to work a flexible schedule which includes all hours of Contact Center operation.

· Responsible for the direction and coordination of assigned Contact Center Agents and Senior Contact Center Agents.

· Responsibilities include developing other Contact Center Agents or Senior Contact Center Agents, planning, assigning, and directing work.

· Must be punctual, have acceptable attendance record, and work overtime, when necessary. Must be able to work a flexible schedule which includes all hours of Contact Center operation.

· Hybrid remote work allowed as determined by Supervisor.

· Professional and respectful conduct and communication at all times in the workplace; and at work-related events.

· Sitting for long periods of time.

· Operate standard office equipment

· Able to see monitor and use keyboard/mouse.

· All other duties as assigned by Renkim Management.

Qualifications/Experience:

· Minimum high school diploma required.

· Associated degree desired or 4-6 years call center experience.

· Previous experience supporting customers through phone and email preferred.

· Strong problem solving, troubleshooting experience.

Required Skills/Abilities:

· Capability to read, write and comprehend instructions, short correspondence and memos.

· Ability to read, analyze and interpret general business procedures.

· Experience working in the automotive industry an asset.

· Highly organized, detail oriented and able to thrive in constant-changing environment.

· Ability to understand and communicate technical procedures as related to specific Field Service Actions.

· Exceptional verbal and written communication skills and ability to document troubleshooting reference materials.

· Manage and diffuse internal and external difficult situations.

· Work well with others in a constantly changing team environment.

· Fluent in English required.

· Strong computer and Internet skills.

· Strong Customer Service skills.

· Willingness and ability to quickly learn new processes.

· Ability to troubleshoot.

· Ability to advise and educate agents and customers in a way they can understand. Possess patience to work through technical issues.

· Ability to work with minimum supervision, to multi-task, problem-solve and to prioritize.

· Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals.

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 40.0 – 50.0 per week

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

Shift:

8 hour shift

Education:

High school or equivalent (Preferred)

Experience:

Call Center: 2 years (Required)

Location:

Michigan (Required)

Work Location: Remote

Quick Apply

Refine Your Search

customer service jobs in traverse city, mi

Contact Center Team Lead (local only considered)

Scheduler / Dispatcher

Customer Service Representative (CSR)

Front Desk Coordinator- Chiropractic Office

Front Desk Receptionist

Front Desk and Billing Director

Customer Service Representative/Dispatcher

Entry Level Administrative Customer Service Associate

Customer Service Representative - Admin/Scheduler

Front Office Assistant

Customer Service Representative

Hotel Front Desk Guest Service Agent

Front Desk Receptionist- Part Time

Customer Service Specialist/Admin Asst

Customer Success Manager

COMMUNICATION CENTER SPECIALIST I (Admin Center - Traverse City, MI)

Customer Service Representative - CSR

Scheduler/Dispatcher

Customer Service Representative

Front Office Receptionist

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