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Transportation Service Coordinator

BAY AREA TRANSPORTATION AUTHORITY -
Traverse City, MI

Quick Apply

Job Details

Full-time
$23.09 - $29.74 an hour

Benefits

Dental insurance
Vision insurance
Referral program
Retirement plan

Qualifications

Visitor query response
Customer records maintenance
Phone communication
Computer literacy
Operations coordination
Two-way radios for driver communication
In-person customer service
Filing
Client file management
Mid-level
Incident Escalation
Phone call screening
3 years
Data summary reports
High school diploma or GED
Dispatching
Driver's License
Telephone systems
Typing
Responding to passenger inquiries
Clerical experience
Escalation handling
Communication skills
Quality data entry
Office record organization
Customer data entry

Full Job Description

Be the voice that keeps our community moving!

Do you thrive in a fast-paced environment where every call, every detail, and every decision helps people get where they need to go? BATA is looking for a Transportation Service Coordinator to serve as a key connection point between riders, drivers, and daily operations. In this role, you will help coordinate safe, accurate, and efficient transportation services while delivering friendly, professional customer support to the community.

What You’ll Do

Receive, screen, direct and analyze telephone and radio calls.
Provide clear, step-by-step communication to drivers to support efficient transportation service.
Assists riders and visitors with information requests, ticket and pass purchases, and routine questions.
Resolve customer service concerns with professionalism, knowing when to escalate more complex situations to the appropriate party.
Maintain accurate customer service information, records, files and data systems.
Coordinate closely with other Transportation Service Coordinators to support timely and accurate service deployment.
Prepare reports, enter data, summarize information, and provide clerical support.
Maintain comprehensive knowledge of transportation resources, service geography and road conditions.
Efficiently communicating with operations, mechanics, drivers, fellow transportation service coordinators and members of the public to maintain high levels of service.

As a Transportation Service Coordinator, you will play an important role in keeping BATA’s services running smoothly. You’ll communicate with customers and drivers, manage important details, respond to changing conditions, and support the daily flow of transportation operations.

What We’re Looking For

The ideal candidate is organized, calm under pressure, customer-focused, and comfortable managing multiple priorities in a busy office and dispatch-style environment.

You'll succed in this role if you have:

A high school diploma or equivalent.
Three or more years of customer service experience in office clerical support operations
A valid Michigan driver’s license.
A strong computer, data entry, typing, and technology skills, with the ability to learn new systems.
Excellent verbal and written communication skills.
The ability to remain focused, manage interruptions, solve problems, and adapt to changing priorities.
Strong attention to detail and ability to maintain accurate filing and records systems.
Professional, courteous approach when working with internal teams and the public.
The ability to understand service geography and visualize vehicle locations and movement.

Physical & Work Environment

This role keeps you engaged, connected, and at the center of daily transportation service. You’ll spend your day communicating with riders, drivers, and team members; using technology to keep information moving; and helping coordinate the details that make reliable public transportation possible. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

You’ll use your voice, focus, and attention to detail throughout the day—speaking in person, by phone, and by radio; reading and working with written and electronic information; and entering data accurately using a computer keyboard. The role includes moving within an office and occasional field setting, sitting, standing, stooping, kneeling, reaching, handling materials, and lifting or moving light to moderate items as needed.

You’ll work in a lively office environment where teamwork, communication, and quick thinking are part of the rhythm of the day. The setting is typically indoors with standard office lighting, and the noise level may range from moderate to busy and energetic depending on daily operations.

Why you will LOVE working for BATA!

You will directly support your community and make a difference in the lives of people who truly need it
You'll be a part of a GREAT team of collaborative, enthusiastic co-workers
EVERY day is different
Satisfaction of having a job with PURPOSE

Additional Benefits

Competitive wages
Health Insurance, Dental and Vision Insurance.
Excellent retirement benefits through the Municipal Employee's Retirement System (MERS).
457 Retirement saving plan through Mission Square
Health and wellness initiatives.
Referral bonuses
Participation in the TRI-Share program
Weekend shift premiums

Apply today and help BATA improve lives by linking people and communities!

Quick Apply

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transportation service coordinator jobs in traverse city, mi

Transportation Service Coordinator

Field Construction Coordinator

Safety Coordinator

Probation Officer

Paramedic- Strike Team

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