Overview:
This full-time, non-exempt position of Technical Coordinator Senior is dedicated to maintaining and troubleshooting classroom technology to keep classrooms working for faculty and students. The position will be housed in the Center for Instructional Design and Innovation Department Classroom Support Team on the Utah State University Logan Campus. This position will report to the CIDI Assistant Director. Typical work hours are from 7:00 A.M.–4:00 P.M. There may be some additional evenings and weekend hours, when needed, to meet the position's responsibilities.
Responsibilities:
Classroom Support (45%):
- Troubleshoot issues that are brought to the attention of the CIDI Support team.
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Assure high-quality customer service and prompt response to USU faculty, students, administrators, and staff with classroom technology support.
Classroom Maintenance (35%):
- Repair and replace equipment, as necessary.
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Responsible for maintaining classroom technology equipment on the Logan campus.
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Work with CIDI full-time and part-time student team to perform routine preventative maintenance and repair tasks of classroom technologies.
Phone Support (10%):
- Answer phones to provide faculty with remote support
Classroom Technology Design and Evaluation (5%):
- Use the latest best practices, market research, and USU standards to help evaluate the effectiveness of the classroom technology in the teaching and learning environment.
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Contribute advanced knowledge as part of the statewide tech team to develop and follow the USU classroom technology standards.
Other duties as assigned (5%)
Qualifications:
Minimum Qualifications:
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Associate degree plus four years of experience; or a bachelor’s degree in an IT related field plus two years of experience; or an equivalent combination of education plus experience is required.
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Experience in troubleshooting audio/video equipment
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Demonstrated ability to solve problems, work well under pressure, manage multiple/routine tasks simultaneously, take initiative within project scope, maintain confidentiality, and work with little supervision
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Strong, established track record of exceptional customer service, training, and technology support
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Demonstrated capacity for exceptional interpersonal, organizational, and communication skills (verbal and written)
Preferred Qualifications:
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Experience in audio/video equipment installation
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Successful work experience with video conferencing classroom design, technology use, and IT support
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Crestron control programming
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Experience performing classroom installations and maintenance
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Knowledge of USU policies and procedures
Knowledge, Skills, and Abilities:
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Attention to detail and task completion
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Excellent PC and Mac computer skills (data entry, Word, Excel, Outlook, Internet)
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Willingness to undertake any necessary training needed to perform job functions or to enhance performance
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Ability to learn new systems
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Ability to collaborate effectively with other technical staff in a team environment
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Ability to train others, both non-technical end-users and technical staff
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Ability to apply common sense understanding to carry out detailed instructions
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Ability to define problems, collect data, establish facts, draw valid conclusions, prioritize, and take action
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Ability to interpret an extensive variety of technical instructions
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Excellent customer service skills
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Able and willing to travel, as needed
Required Documents:
Along with the online application, please attach:
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Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”
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Cover letter to be typed/pasted at the end of your application
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Contact Information for 3 Professional References to be typed at the beginning of the application
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Answer the following questions within the application:
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Are you able to work on the Logan campus every work day between the hours 7:00 A.M. to 4:00 P.M.?
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Are you able to perform the essential functions of this position, with or without reasonable accommodation?
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Are you comfortable providing hardware and software support in classroom settings with a teacher and students present?
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Are you comfortable providing technical support over the phone and through text chat?
**Document size may not exceed 10 MB.**
Advertised Salary: Minimum of $49,499 commensurate with experience plus excellent benefits ADA:
Employees work indoors, except when transitioning between buildings, and are generally protected from weather and/or contaminants, but may experience occasional temperature changes. Employees are frequently required to sit, stand, walk, bend, stoop, use hands and fingers, and reach with hands and arms. Employees must be able to lift and move up to 50 pounds, work from ladders or elevated surfaces up to 10 feet, and retrieve and transport audio/visual equipment.
College/Department Highlights:
The USU CIDI Support classroom team is a small group of dedicated individuals who assist the faculty in delivering their courses in person and over Zoom by providing them with the latest in Audio/Visual equipment, training, and support. We maintain and help support over 250 classrooms, labs, and conference rooms on the Logan campus. We take pride knowing that we are making a difference in the quality of education for USU students every day.
University Highlights:
Founded in 1888, Utah State University is Utah’s premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact.
USU enrolls over 29,800 students, both online and in person at locations throughout the state. Utah State’s 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU educates students from all 50 states and more than 80 countries. For over 100 years, USU Extension has served and engaged Utahns, serving every county in the state.
Competing at the NCAA Division I level in 16 sports, USU is a proud member of the Pac-12 Conference, officially joining on July 1, 2026. The Aggies capped a historic final season in the Mountain West by capturing nine combined regular-season and tournament titles in 2025–26, with five teams advancing to postseason play. This tradition of excellence extends to the classroom, where 232 student-athletes earned academic honors, and to the community, where USU ranked second nationally in Division I service hours, with nine teams placing in the top 10 for community service.
Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported and where diversity of thought and culture are cultivated. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU.
The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and a reasonable accommodation for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or
[email protected].
Notice of Non-discrimination:
In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.
Utah State University is an equal opportunity employer and does not discriminate or tolerate discrimination including harassment in employment including in hiring, promotion, transfer, or termination based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy or any other federal, state, or local law.
Utah State University does not discriminate in its housing offerings and will treat all persons fairly and equally without regard to race, color, religion, sex, familial status, disability, national origin, source of income, sexual orientation, or gender identity. Additionally, the University endeavors to provide reasonable accommodations when necessary and to ensure equal access to qualified persons with disabilities.
In all circumstances, Utah State University follows state and federal laws related to sex-segregated spaces.
The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:
Matthew Pinner
Executive Director
Civil Rights & Title IX Office
435-797-1266 | Old Main Rm. 401D
1475 Old Main Hill, Logan, UT 84322
Cody Carmichael
Title IX Coordinator
435-797-1266 | Old Main Rm. 402D
1475 Old Main Hill, Logan, UT 84322
For further information regarding non-discrimination, please visit crtix.usu.edu or contact:
U.S. Department of Education
Denver Regional Office
U.S. Department of Education
Office of Assistant Secretary for Civil Rights
