Top 173 Customer relations representative Jobs in Trenton, Nj

Call Center/ Patient Service Representative
Henry J Austin Health Center —Trenton, NJ
- $38,000 - $52,600 a year
- Full-time
- Spanish
- Computer literacy
- English
- Paid time off
Quick Apply
Account Representative - State Farm Agent Team Member
Jay Ems - State Farm Agent —Bensalem, PA
- $60,000 - $80,000 a year
- Full-time
- High school
- Office
- Communication skills
- Health insurance
- Paid time off
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Nursing Assistant - Eating Disorder Unit (Part Time, Nights)
Penn Medicine —Plainsboro, NJ
- $18.73 - $29.31 an hour
- Part-time
- Vital signs
- BLS Certification
- High school diploma or GED
- Tuition reimbursement
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Pharmacist
AnewHealth —Moorestown, NJ
- Full-time
- Writing skills
- HIPAA
- Mid-level
- Paid holidays
- Disability insurance
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Ocean Import CSR
De Well Container Shipping Inc. —Somerset, NJ
- From $20 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Quick Apply
12d
Resident Experience Manager - The Meadows Graduate Housing
American Campus Communities —Princeton, NJ
- $48,000 a year
- Full-time
- Mid-level
- Office
- Residential
- Paid parental leave
- Health savings account
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Commercial Lending Support Representative - Mount Laurel, NJ
Mid Penn Bank - Millersburg Branch —Mount Laurel, NJ
- $20 - $28 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Employee stock purchase plan
- Paid holidays
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Human Resources Coordinator - Workers' Comp
EDEN AUTISM SERVICES INC —Princeton, NJ
- $49,200 - $64,000 a year
- Full-time
- Background check
- Microsoft Outlook
- HIPAA
- Health insurance
- Dental insurance
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PSR 1 - Float Pool
GSPP Rehabilitation —New Britain, PA
- From $20 an hour
- Full-time
- Up to 50% travel
- Float pool
- Physical & Rehabilitation Medicine
- 403(b) matching
- Health savings account
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Pharmacist (Third Shift - Sunday to Thursday)
AnewHealth —Moorestown, NJ
- Full-time
- Writing skills
- HIPAA
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
12d
Pharmacist
AnewHealth —Moorestown, NJ
- Full-time
- Writing skills
- HIPAA
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
12d
Clinical Pharmacist (7 On/7 Off)
AnewHealth —Moorestown, NJ
- Extended hours
- Customer service
- Bachelor of Science
- Writing skills
- Paid holidays
- Disability insurance
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Customer Relations Representative - State Farm Agent Team Member
Ed Hocker - State Farm Agent —Freehold, NJ
- $40,000 - $60,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- 401(k)
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Practice Manager
Penn Medicine —Plainsboro, NJ
- $57,886.40 - $96,491.20 a year
- Full-time
- HIPAA
- Research
- High school diploma or GED
- Tuition reimbursement
Quick Apply
AML Compliance Specialist
RW Bet NJ LLC —New Brunswick, NJ
- $60,000 - $70,000 a year
- Hybrid work
- Basic math
- English
- Research
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Patient Services Rep I
GSPP Rehabilitation —Yardley, PA
- Full-time
- Physical & Rehabilitation Medicine
- High school diploma or GED
- Clinic
District Parts & Service Sr. Specialist
Honda —Mount Laurel, NJ
- $83,000 - $124,500 a year
- Full-time
- Marketing
- 5 years
- Office
- Paid holidays
- Loan repayment program
Outpatient Front Office Coordinator - Part-time
Woods Services —Langhorne, PA
- From $20 an hour
- Full-time
- HIPAA
- Mid-level
- 3 years
- Disability insurance
- Health insurance
Quick Apply
Collections Manager
CIS Management Inc. —Township of Lawrence, NJ
- Management
- Computer literacy
- Research
- Paid holidays
- Health insurance
Quick Apply
Account Representative - State Farm Agent Team Member
Morgan R Sayre State Farm Agency —Flemington, NJ
- $75,000 - $90,000 a year
- Full-time
- Office
- Communication skills
- Marketing
- Health insurance
- 401(k)
Quick Apply

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Call Center/ Patient Service Representative

Henry J Austin Health Center -
Trenton, NJ

Quick Apply

Job Details

Full-time
$38,000 - $52,600 a year

Benefits

Paid time off

Qualifications

Computer operation
Computer literacy
Employee relationship building
English
High school diploma or GED
Technical Proficiency

Full Job Description

ON-SITE POSITION

MAJOR FUNCTION
This position requires excellent communications and customer service skills, and is responsible for professionally responding to telephone inquiries to the Call Center from patients seeking health services provided by Henry J. Austin Health Center, and for front desk registration of patients for healthcare services. Representatives in the Call Center are responsible for solving problems and educating callers about our member health programs and procedures. Front Desk Patient Representatives are responsible for maintaining accurate and efficient patient registration, including accurate collection of payments and accurate and complete insurance information collection, and comprehensive patient enrollment and registration into other programs, such as Medicaid and Uncompensated Care which provide for patient healthcare needs. Patient Representatives ensure a seamless patient transition from the front desk to the clinical departments. This position requires employee to be cross-trained and to be able to perform either function in the Call Center or at the Front Desk based on company needs.

ESSENTIAL FUNCTIONS

CALL CENTER:

Promptly answers, screens, and processes medical service requests and telephone inquiries with strict adherence to confidentiality agreements and policies and procedures.
Provides information on Henry J. Austin’s customers’ programs, policies, and procedures.
Collects and enters patient intake information into the appropriate medical service software system to initiate the transaction. Documentation is to be concise, thorough, and accurate.
Refers patients to the Henry J. Austin nursing team for triage and medical advice.
Utilizes automated computer software to schedule appointments, and effectively communicate such information to the appropriate party per established protocols.
Participates in internal and external educational opportunities relevant to the call center or customer service environment.
Meets outlined Henry J. Austin quality benchmarks and/or quality indicators as monitored through audits or recordings.

PATIENT REPRESENTATIVE:

Supports organizational changes by demonstrating flexibility in providing coverage and/or availability for the call center or front desk patient registration via scheduling adjustments for unexpected absences, events, or call volume variances.
Manages cash and efficient processing of co-pays. Ensures accuracy with insurance verification procedures.
Facilitate interoffice team communication with respectful and constructive problem solving and resolve conflict among team members quickly and fairly.
Maintains a working knowledge of all Provider clinical schedules, call and leave schedules.
Shall efficiently use, monitor and maintain data from EHS modules including, but not limited to, Scheduling and Patient Registration.
Must be able to tolerate frequent work interruptions, organize work and reset priorities in order to complete work responsibilities in a timely manner.
Work is affected by frequent changes in procedures and state, federal, and agency regulations. Other changes requiring immediate response are computer changes in billing and accounting system and hospital/medical classification procedures.

ADDITIONAL RESPONSIBILITIES:

Customer service oriented.
Must be willing to work at all HJA locations, or remotely, on demand as needed based on business needs.
Meets Henry J. Austin incentive standards in all categories on a quarterly basis.
Team player.
Meets the expectations of our internal and external customers in providing excellent service.
Demonstrates positive customer relationship skills with all telephone encounters.
Seeks and supports changes in call flow processes and communication services. Suggests improvements and participates in organized efforts to improve service levels.
Willingly performs other duties or tasks as assigned and handles multiple tasks effectively and efficiently.
Promotes sense of pride in call center and positive interpersonal relations among all team members.
Exhibits commitment to effective problem solving techniques when issues arise.
Arrives at workstation on time, ready to work, and demonstrates minimal absenteeism.
Demonstrates effective problem solving skills
Performs other duties and assumes other responsibilities as apparent and/or as assigned by Patient Services Supervisor or Patient Access Director. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

REQUIREMENTS:

EDUCATION & EXPERIENCE:

Graduation with proof of high school diploma or possession of an approved high school equivalency certificate required.
A two-year college degree or other post-secondary education and/or training preferred.
Employee must pass the presumptive eligibility NJ state exam (Medicaid enrollment exam) within the first year of employment.
Exam preparation class is provided by the State of New Jersey with paid time off by HJAHC to attend a required training class. Employee may be required to use their own earned time if repeat training classes are necessary.
Failure to pass the Presumptive Eligibility NJ State exam (Medicaid Enrollment exam) within the first year of employment may subject the employee to termination from position.

LICENSURE AND/OR CERTIFICATIONS:
None required

KNOWLEDGE, SKILLS, ABILITIES AND OTHER (KSAO’s)

Skill in the application of modern office techniques and practices and the use and care of office machines and equipment.
Computer literacy and proficiency.
Bi-lingual Spanish preferred (may be required as indicated by job notice).
Excellent communications and interpersonal skills.
Ability to stay calm and professional under pressure.
Must be courteous and have a pleasant/friendly disposition.
Ability to work well with others and to assist the public cooperatively and courteously.
Strong ability to work in a fast-paced environment and to remain on-task to produce high outcomes.

PHYSICAL & WORK REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires the manual dexterity sufficient to operate phones, computers and other office equipment. The position requires the physical ability to kneel, bend, and perform light lifting. This person must have the ability to write and speak clearly using the English language to convey information and be able to hear at normal speaking levels both in person and over the telephone. Specific vision abilities required by this job include close vision, depth perception and the ability to adjust focus. Generally, the working conditions are good with little or no exposure to extremes in health, safety hazards and/or hazardous materials.

SALARY:
$38,000 - $52,600

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Refine Your Search

customer relations representative jobs in trenton, nj

Call Center/ Patient Service Representative

Account Representative - State Farm Agent Team Member

Nursing Assistant - Eating Disorder Unit (Part Time, Nights)

Pharmacist

Ocean Import CSR

Resident Experience Manager - The Meadows Graduate Housing

Commercial Lending Support Representative - Mount Laurel, NJ

Human Resources Coordinator - Workers' Comp

PSR 1 - Float Pool

Pharmacist (Third Shift - Sunday to Thursday)

Pharmacist

Clinical Pharmacist (7 On/7 Off)

Customer Relations Representative - State Farm Agent Team Member

Practice Manager

AML Compliance Specialist

Patient Services Rep I

District Parts & Service Sr. Specialist

Outpatient Front Office Coordinator - Part-time

Collections Manager

Account Representative - State Farm Agent Team Member

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