Top 2 Senior helpdesk technician Jobs in Trenton Nj

Sr. Help Desk Support Technician
ID Logistics —Delanco, NJ
- $65,000 - $68,000 a year
- Day shift
- Mid-level
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
4d

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Sr. Help Desk Support Technician

ID Logistics -
Delanco, NJ

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Job Details

$65,000 - $68,000 a year
4 days ago

Benefits

Health insurance
Dental insurance
Vision insurance
401(k) matching

Qualifications

Computer operation
IT system monitoring
Windows
Production systems
Computer hardware
Desktop (troubleshooting support)
Computer management
Data backup
Productivity software
VPN management
Windows Server administration
Network infrastructure management
Desktop administration
Hardware diagnostics
System performance monitoring

Full Job Description

Position Overview:

The Sr. Help Desk Support Technician or Sr. IT Warehouse Support Technician maintains and support computer systems and networks aiming for the highest functionality. They must have knowledge of Warehouse process, computer software, hardware, RF equipment and a variety of internet applications. The ideal candidate will have great troubleshooting abilities and attention to detail. The goal is to build and maintain efficient operational performance within the warehouse to optimize the role of technology on business sustainability in a 3PL packaging and fulfillment warehouse.

Work Location: Delanco, NJ

Work Schedule: Day Shift

Work Travel: up to 25%

Competitive Total Rewards Package: Attractive annual salary of $65,000- 68,000 plus a performance-based bonus, with benefits including health, dental, and vision insurance, 401(k) matching, and more.

This position is not eligible for immigration sponsorship

Key Responsibilities:

Develop and maintain local networks in ways that optimize performance
Perform system trouble shooting and analysis of warehouse operational equipment and systems
Develop strategies for short- and long-term goals to meet or exceed expectation of the warehouse operations
Support PowerShell scripting/automating
Own the relationship with between technical operations and production operations
Package software installations on many computers at a time
Ensure security and privacy of networks and computer systems
Perform troubleshooting to diagnose and resolve problems
Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
Install and configure appropriate software and functions according to specifications
Provide orientation and guidance to users on how to operate new software and computer equipment
Maintain records/logs of repairs and fixes and maintenance schedule
Identify computer or network equipment shortages and place orders
Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed.
Observe all company safety rules and assist in enforcement as appropriate.

#IND123

Requirements:

Minimum Qualifications:

High school diploma and relevant work experience in lieu of an advanced degree
3+ years of end-user support experience
1+ year of IT support experience
Working knowledge of:
- Microsoft Windows 10 and Microsoft Server product line
- Microsoft Office Suite
- TCP/IP networking, VPN technologies
- Data backup, virus protection, and network system monitoring
Strong analytical and troubleshooting skills with the ability to manage technical operations
Excellent diagnostic and problem-solving abilities
Outstanding organizational and time-management skills
Effective communication skills (verbal, written, and presentation)
Solid understanding of computer systems, networks, and internet security principles
Ability to participate in on-call support within a 24/7 operational environment

Preferred Qualifications:

3+ years of experience with Warehouse Management Systems (WMS)
Experience with RF technology
In-depth knowledge of data privacy principles and advanced network security
Demonstrated ability to work collaboratively and adapt in a fast-paced environment

Req Benefits: ID Logistics offers a generous benefits package for eligible associates to include 401K with match, Health, Vision, Dental and vacation and sick time, among other competitive benefits. Compensation is determined based on several factors, including but no

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