The Bar Manager will supervise the daily operations of the lounge to achieve customer satisfaction, quality service, compliance with company policies and procedures and federal, state and local regulations, while meeting/exceeding financial goals. The Bar Manager is accountable for ensuring that guest interactions with Lounge employees are handled properly, and that the experience is a pleasant one for patrons. This is accomplished by overseeing employee/guest interactions and interceding when necessary.
ESSENTIAL JOB FUNCTIONS
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Manage selected business aspects of the bar to include ordering supplies, assisting in managing budgeted payroll, and setting goals.
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Monitor inventory
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Order and restock bar inventory
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Hiring and training staff to provide excellent service to patrons.
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Creating effective schedules that meet the business demands of the hotel.
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Resolving conflicts and ensuring the bar is staffed during peak hours.
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Planning and participating in promotional events.
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Maintains current knowledge of all popular alcoholic beverages and cocktail recipes
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Thorough knowledge of wines, beverages and hotel along with local area information
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Diffusing tense or challenging situations between patrons or staff members to prevent possible safety or legal issues.
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Maintaining a fun, safe atmosphere for hotel guests.
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Communicate with vendors to assure the appropriate number of products are on hand for the forecasted demand.
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Assure all transactions are conducted with no variance.
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Work shifts required to meet the need of the bar. This may include nights, weekends, and holidays.
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Engage and encourage staff creativity
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Ensure that any menu changes or specials are communicated to guests, bar staff and servers.
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Deliver a consistently high level of customer service to each client and maintain a safe environment by identifying problem clients and having them removed if needed.
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Develop an efficient work pace that always keeps the customers at the bar satisfied
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Ensure the freshest ingredients and garnishes are used
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Make recommendations and answer all related inquiries
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Ensure all staff is recording drink orders accurately into register system
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Ensure that alcohol pours, mixing and garnish cocktails according to recipes as generated by the Bar Manager
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Ensure snacks are being served to customers seated in the lounge
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Respond promptly to requests from customers in a polite and professional fashion
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Attempt to limit problems related to customers excessive drinking by following federal, state and local laws
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Arrange glasses and bottles into attractive and functional displays
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Ensure clean glasses, bar equipment and working areas
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Comply with all health, safety and hygiene standards and policies
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Balance the cash register at the start and close of each shift
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION/EXPERIENCE
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
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Two years Bar Management experience preferred
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Minimum age requirement of 21 years
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Working knowledge of standard drink recipes
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Working knowledge of spirits, wine and beer
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
MATHEMATICAL SKILLS
Ability to add and subtract two-digit numbers and to multiply and divide with 10s and 100s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
OTHER SKILLS and ABILITIES
Must provide the highest customer service to all guests. Ability to interact with guests using the Hospitality Standards set out by your General Manager.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee is occasionally required to sit.
The employee must regularly lift and/or move up to 10-15 pounds, frequently lift and/or move up to 20-30 pounds, and occasionally lift and/or move more than 35 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and the abilities to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
(Please note: Management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands).
Brand: The Bristol Hotel
Address: 510 Birthplace of Country Music Way Bristol, VA - 24201
Property Description: The Bristol Hotel
Property Number: 7246
