The Director of Youth and Housing Supportive Services provides strategic leadership, operational oversight, and programmatic direction for Youth and Young Adult Services, Housing Supportive Services, and Kinship programs. This role is responsible for advancing the vision, growth, and impact of these service areas through the development and implementation of high-quality, evidence-informed programs that support individuals and families across Eastern Washington. The Director cultivates and maintains strong partnerships with key funding agencies, system partners, and community stakeholders to further the mission and expand service delivery. This position oversees multiple programs and operating budgets while providing direct supervision and leadership to operational managers. In partnership with managers and data professionals, the Director ensures accurate data collection, reporting, and compliance with funder requirements. The Director leverages program performance and outcome data to drive continuous quality improvement, identify opportunities to enhance service delivery, support strategic decision-making, and evaluate potential program growth and expansion initiatives.
Responsibilities:
Provide strategic and operational oversight for assigned programs
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Demonstrate passion and vision for work with at risk, alumni of and enrolled youth in foster care, young adults experiencing homelessness, kinship families, adults experiencing homelessness, and program participants experiencing substance use or mental health disorders
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Develop and oversee budgets for all assigned contracts and funding sources
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Maximize program capacity and service delivery within available operational, programmatic and direct assistance funding
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Monitor, approve, and manage expenditures in accordance with approved budgets, funding requirements, and contract guidelines
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Partner with Controller and Finance Department to ensure timely and accurate invoicing, financial reporting, and reimbursement requests.
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Analyze financial performance and funding utilization to inform strategic decision-making, sustainability planning, and program growth opportunities.
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Ensure all program services, administrative guidelines, and contract deliverables are met, including monthly and quarterly reporting
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Serve as a key representative of Catholic Charities by fostering strategic partnerships and participating in local, regional and statewide forums to advance system collaboration, influence policy and practice, and strengthen service delivery for youth, young adults, kinship caregivers, and individuals experiencing homelessness.
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Develop and maintain all pertinent policies and procedures related to programming
Develop a culture of growth for staff and provide coaching, supervision and professional development
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Lead recruitment, hiring, onboarding, and staff development efforts in partnership with Human Resources, ensuring alignment with the mission, values, and culture of Catholic Charities.
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Model and foster an inclusive, mission-driven culture where employees feel valued, respected, and empowered to succeed.
- Set clear expectations for managers to cultivate positive team dynamics, promote belonging and diverse perspectives, uphold Catholic Charities' values, and maintain a culture of accountability, excellence, and high performance throughout their teams.
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Provide ongoing coaching and supervision to managers and emerging leaders through regular supervision, quarterly shadowing, performance evaluations, and review of supervision practices to ensure effective leadership, staff development, and service quality.
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Provide supportive supervision to program staff as needed and to cover for Manager absences or staffing gaps.
- Provide ongoing professional development opportunities to staff
Ensure Evidence of Based Practices are provided to fidelity
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Implement all components of the EBPs in accordance with program contract and model
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Ensure proper training of staff to ensure model fidelity
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Analyze data on fidelity and outcomes to identify areas for improvement
Perform other duties as assigned
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Participate in supervision, team meetings, committees, and training as required
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Facilitate program integration with other services within Catholic Charities
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Complete proposals, grants, or other opportunities to sustain or increase program funding or expansion of aligned services as directed
Job Requirements:
The following requirements are those that are normally required for performance of this position. Any disabled applicant or incumbent who does not meet one or more of the requirements, but who can perform the essential function of the job (with or without reasonable accommodations) shall be deemed to meet these requirements.
Physical Requirements:
This position normally requires the physical demands of standing, walking, bending, lifting, keyboard fingering and performing other work requiring low physical exertion, talking and hearing on a regular basis to perform the job requirement. These physical demands are required up to 90% of the time.
Travel Requirements:
Travel between four offices in Wenatchee, Richland, Yakima, and Spokane regularly for oversight of programs and direct supervision of assigned staff.
Non-Physical Requirements:
Education
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Bachelor’s degree in social work, psychology, social services, human development, or related field required. Master’s degree preferred
Experience
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5 years of experience in social services, community outreach, or related field required
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4 years of supervisory or leadership experience required
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Prior experience working with marginalized populations preferred.
Special Skills
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Excellent written and oral communications skills
- Ability to develop and maintain strong relationships with community partners
- Ability to promote agency programs and develop opportunities for service expansion
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Ability to provide team leadership and management of multi-site program
- Grant writing experience beneficial
Licenses, Registration or Certifications
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Valid Washington State Driver’s license and minimum liability insurance for WA State
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Must be deemed insurable as determined by Catholic Charities liability insurance provider
Employment is conditional upon:
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Being cleared by criminal background check and fingerprinting when required
Wage Range: $120,000 - $140,000 annually, based on education and experience
Work Schedule: Monday - Friday, 8am to 5pm
13 paid holidays, 12 days of vacation, 12 days of sick leave per year
Health insurance including medical & prescription coverage, with optional dental and vision insurance plans. Majority of premiums paid by Catholic Charities
Retirement 403(b) Plan: employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employment
Basic Life Insurance paid 100% by Catholic Charities
Flexible Spending Account eligibility following 6 months of employment
Education Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6 months of employment
Additional voluntary insurances including supplemental life, accidental death & dismemberment (AD&D), critical illness, long term disability, accident, and ID theft
Employee Assistance Program includes 3 counseling sessions per year, legal consultations, financial coaching, and other wellbeing tools
Annual longevity awards begin at 5 years of employment
It is the practice of Catholic Charities to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, sex, age, disability, citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, gender expression, or any other characteristic protected by applicable law. Applicants from underrepresented backgrounds are encouraged to apply. We gladly offer reasonable accommodations to individuals with disabilities to support participation in the hiring process and employment.
