Top 26 Remote call center representative Jobs in Troy, Al

In-Bound Call Center Representative
IronMountain Solutions —Troy, AL
- $16 an hour
- Full-time
- Remote
- Research
- Mid-level
- 3 years
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Remote Energy Efficiency Customer Support Specialist
CLEAResult Consulting Inc. —Montgomery, AL
Experience handling inbound or outbound voice calls. If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and…
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Call Center/Customer Service Rep
Automated Health Systems —Montgomery, AL
High School Diploma/GED required; Associates Degree preferred in social or behavioral sciences or related field. Providing quality customer service and support.
$14 - $17 an hour
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Remote Energy Efficiency Customer Support Specialist
CLEAResult Consulting Inc. —Columbus, OH
Experience handling inbound or outbound voice calls. If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and…
$17 an hour
Quick Apply
2d
Remote Customer Service Representative
ACC PREMIERE —Columbus, OH
No personal disruptions during scheduled hours (e.g., loud music, non-work-related phone calls, or other household members).
$11.50 - $12.00 an hour
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In-Bound Call Center Representative

IronMountain Solutions -
Troy, AL

Quick Apply

Job Details

Full-time
$16 an hour

Qualifications

Phone communication
Data summary reports
Team training
Customer relationship management (CRM) systems (technically supported)
Customer support ticket management
Telephone systems
Productivity software
Associate's degree
Ad-hoc reporting
Office phone management
Quality data entry
Customer data entry

Full Job Description

Inbound Call Center Representative

Work Location: Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed. 345 Perry Hill Road, Bldg. 55 Rm 3-123, Montgomery, AL 36109 or 215 Perry Hill Road, Bldg. 1 Rm GA-119, Montgomery, AL 36109

Schedule: Full Time

Relocation: N/A

Salary: $16 an hour

Customer Service Representative - DHS ICE HSI Tip Line

Insight Technology Solutions, Inc. is seeking a highly motivated and organized individual as a Jr Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment's notice.

Job Responsibilities:

Answer and manage incoming calls and online tips from the public
Gather, clarify, and document information related to alleged criminal or suspicious activity
Review and assess tips to determine relevance and appropriate action
Conduct basic research using government, law enforcement, and open-source systems
Accurately document calls, tips, and findings in government systems
Prepare and route reports to the appropriate field offices or agencies
Escalate urgent or actionable information to designated personnel as needed
Follow established procedures, policies, and data privacy requirements
Provide professional, courteous customer service

Education and Experience Requirements:

3+ years of experience in a call center
Associate's degree required
Experience resolving complex stakeholder or customer issues
Proven ability to manage multiple tasks in a high-volume environment
Strong multitasking skills, including simultaneous data entry, research, and communication
Comfortable working with diverse stakeholders across varying professional backgrounds
Strong analytical, research, and problem-solving skills
Ability to work independently with minimal supervision
Excellent verbal and written communication skills
Active listening skills and sound judgment in complex situations
Experience supporting or training new customer service representatives
Ability to generate ad-hoc reports using internal systems
Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office

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remote call center representative jobs in troy, al

In-Bound Call Center Representative

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