Top 198 Customer relations manager Jobs in Troy, Mi

Strategic Relationship Manager
Sherlock Investigations —Clinton Township, MI
- $70,000 - $85,000 a year
- Overtime
- Hybrid work
- Background check
- Senior level
- Under 1 year
- 401(k)
- Paid time off
Quick Apply
4d
Customer Service Manager
JB Cutting, Inc. —Mount Clemens, MI
- $105,000 - $120,000 a year
- Full-time
- Microsoft Outlook
- 5 years
- Computer literacy
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Client Onboarding Manager
SpotOn —Royal Oak, MI
- $77,900 - $100,000 a year
- Full-time
- Hybrid work
- Spanish
- English
- 3 years
- Commuter assistance
- Paid parental leave
Quick Apply
OEM Account Manager - Troy, MI
Stanley Black & Decker —Troy, MI
- $84,000 - $162,000 a year
- Full-time
- Up to 50% travel
- Mid-level
- Travel
- Wellness program
- Employee stock purchase plan
Key Account Manager (San Francisco, CA)
NORTHERN ENGRAVING CORPORATION —Novi, MI
- Full-time
- Microsoft Excel
- Marketing
- 5 years
Area Sales Manager - Aviation Technical Products Sales
ATEQ TPMS Tools —Livonia, MI
- $80,000 - $85,000 a year
- Full-time
- Mid-level
- 3 years
- Databases
- Health savings account
- Disability insurance
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Territory Sales Manager
Spartan Turf Products LLC —Auburn Hills, MI
- $55,000 - $65,000 a year
- Full-time
- Hybrid work
- Dealership
- Merchandising
- Mid-level
- Paid training
- Mileage reimbursement
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Account Manager - Cut/Sew/Lamination
Fisher Dynamics —Saint Clair Shores, MI
- Full-time
- Background check
- 5 years
- Engineering
- Health savings account
- Health insurance
Quick Apply
11d
Key Account Manager
Fisher Dynamics —Saint Clair Shores, MI
- Full-time
- Background check
- 5 years
- Engineering
- Health savings account
- Health insurance
Quick Apply
Key Account Manager
Vibracoustic USA Inc. —Farmington Hills, MI
- 5 years
- Engineering
- Senior level
- Paid holidays
- Health insurance
Business Development Manager - MI
iKrusher Inc. —Farmington Hills, MI
- $54,000 - $95,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Business development
- Paid holidays
- Dental insurance
Quick Apply
Senior Program Manager
Teijin Automotive Technologies —Auburn Hills, MI
- $95,000 - $125,000 a year
- 5 years
- Engineering
- Travel
11d
Account Financial Manager II
Yanfeng Automotive —Novi, MI
- Overtime
- Remote
- Finance
- Master's degree
- Travel
Account Manager, Accounting Industry: Great Opportunity!
Goodwin Recruiting —Northville, MI
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
Quick Apply
Commercial Account Manager-Fitness Equipment
Johnson Health Tech Retail Inc —Detroit, MI
- $52,000 - $98,000 a year
- Full-time
- Hybrid work
- Clean driving record
- High school diploma or GED
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Client Care Coordinator - In-Home Care Supervisor / Client Relationship Management
Comfort Keepers In-Home Care —Farmington, MI
- $40,000 - $55,000 a year
- Full-time
- Background check
- Clean driving record
- English
- Health savings account
- Paid holidays
Quick Apply
11d
Customer Success Manager
Cella Technologies Inc. —Rochester, MI
- Full-time
- Up to 50% travel
- Mid-level
- Travel
- Health insurance
- Dental insurance
Quick Apply
Client Manager
Gallagher Benefit Services —Bloomfield Hills, MI
- Mid-level
- 8 years
- High school diploma or GED
Associate Account Manager - NHL Team Sports
BDA —Troy, MI
- $68,000 - $72,500 a year
- Hybrid work
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Paid holidays
Quick Apply
Key Account Manager – Stellantis Customer Relationship
Thornley Corporate Solutions —Troy, MI
- Up to $110,000 a year
- Full-time
- 5 years
- Senior level
- Communication skills
- Profit sharing
Quick Apply

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customer relations manager jobs near troy, mi

Strategic Relationship Manager

Sherlock Investigations
Clinton Township, MI

Quick Apply

Job Details

Full-time
$70,000 - $85,000 a year
4 days ago

Benefits

401(k)
Paid time off
401(k) matching
Life insurance
Referral program
Retirement plan

Qualifications

Insurance claim adjustments processing
Managing customer accounts
Customer relationship building
Client rapport building
Supporting legal cases
Account development
Legal firm experience
B2B business model
Client retention
Risk management
Prospecting
Law office experience
Corporate sales environment
Client growth strategy
CRM system proficiency
Senior level
Account management
Sales follow-up
Under 1 year

Full Job Description

**Important Candidate Note**

This position requires direct experience working within, or providing professional services to, the insurance claims, litigation, insurance defense, law firm, TPA, SIU, risk management, IME, court reporting, record retrieval, nurse case management, vocational rehabilitation, or legal services environment.

Insurance sales, insurance agency administration, consumer sales, general office administration, law enforcement, security, or unrelated sales experience alone does not meet the background we are seeking for this role.

We are specifically looking for someone who understands how claims professionals, attorneys, litigation teams, or comparable professional clients operate.

A Career Opportunity for Professionals With Claims, Litigation, Law Firm, or Legal Services Experience

You already know the people, pressures, and professional standards that shape insurance claims and litigation. Now imagine using that experience to build trusted relationships, solve meaningful client problems, and develop a career with substantial long-term earning potential.

Sherlock Investigations is selectively adding a Strategic Relationship Manager to represent our growing portfolio of investigative, claims intelligence, and litigation intelligence services.

This is not a conventional product sales position. It is a relationship-centered professional role for someone who can become a credible, valued resource to insurance claims professionals, attorneys, and other sophisticated business clients.

Who We Are

Sherlock is Michigan’s largest independent provider of insurance claims investigative and litigation intelligence services. For decades, insurance carriers, third-party administrators, self-insured organizations, defense law firms, corporations, and other professional organizations have trusted us when facts matter and the stakes are high.

We have evolved beyond the traditional investigative agency model. Our clients rely on Sherlock for objective, defensible information that helps them evaluate claims, strengthen litigation strategy, manage risk, and support well-documented decisions. Our growth is driven by the increasing significance and complexity of the matters our clients entrust to us.

The Background We Are Seeking

Relevant industry experience is an important qualification, not merely a preference. Strong candidates will have worked within, or provided professional services to, insurance claims departments, attorneys, law firms, or closely related organizations.

Especially relevant backgrounds include:

Claims adjusting or carrier claims operations
Insurance defense paralegal or legal support
Litigation support or legal services account management
SIU, risk, TPA, or related claims functions

Also potentially well aligned:

Court reporting, IME, bill review, or record retrieval
Nurse case management or vocational rehabilitation
Professional services sales serving attorneys or claims departments
Other B2B roles with comparable client exposure

Experience centered primarily on law enforcement, security, consumer sales, or unrelated industries is not the background we are seeking for this position. Investigative experience alone does not substitute for experience serving attorneys, claims organizations, or comparable professional clients.

The Opportunity

Become the person clients trust when an important matter requires the right intelligence partner.

What You Will Do

You will work closely with Sherlock’s leadership and service teams to deepen existing client relationships and thoughtfully introduce Sherlock to prospective clients. Success will come from credibility, consistency, curiosity, and sustained relationship development, not high-pressure selling.

Responsibilities include:

Develop trusted relationships with claims professionals, insurance defense attorneys, and other decision-makers.
Learn how clients manage claims and litigation, identify unmet needs, and connect those needs to the appropriate Sherlock capabilities.
Strengthen and expand existing accounts through useful conversations, responsive follow-up, and disciplined account development.
Introduce prospective clients to Sherlock through meetings, educational content, industry events, and professional networking.
Represent Sherlock’s standards, judgment, and reputation in every client interaction.
Maintain organized CRM records and coordinate effectively with leadership, marketing, and operations.

The Person Who Will Thrive Here

Positive and genuinely personable
Clients enjoy speaking with you. You bring energy, warmth, and professionalism without becoming overly familiar.

Credible and intellectually curious
You ask thoughtful questions, learn complex services, and can hold substantive conversations with experienced professionals.

Relationship-oriented
You prefer earning trust over time to chasing quick transactions, and you understand that reputation compounds.

Organized and self-directed
You follow through, manage details, use systems consistently, and remain accountable without constant supervision.

What Sherlock Offers

A respected platform and differentiated professional services offering, not a commodity product.
Structured training in Sherlock’s services, methodology, markets, and consultative relationship approach.
Direct access to senior leadership and experienced operational professionals.
A competitive base salary, commission, performance incentives, and a path to substantial uncapped earning potential.
The opportunity to develop and manage a meaningful portfolio of strategic client relationships.
A long-term career within an established, independent, and expanding Michigan company.

How to Apply

Please submit a resume and a brief note addressing both questions below:

What experience have you had working within, or providing services to, the insurance claims or legal industries?
Why do you believe you could become a trusted relationship professional for Sherlock’s clients?

Dan Klimek
[email protected]

Sherlock Investigations

Pay: $70,000.00 - $85,000.00 per year

Benefits:

401(k)
401(k) matching
Life insurance
Paid time off
Referral program
Retirement plan

Work Location: Hybrid remote in Clinton Township, MI 48038

Quick Apply

Refine Your Search

customer relations manager jobs in troy, mi

Strategic Relationship Manager

Customer Service Manager

Client Onboarding Manager

OEM Account Manager - Troy, MI

Key Account Manager (San Francisco, CA)

Area Sales Manager - Aviation Technical Products Sales

Territory Sales Manager

Account Manager - Cut/Sew/Lamination

Key Account Manager

Key Account Manager

Business Development Manager - MI

Senior Program Manager

Account Financial Manager II

Account Manager, Accounting Industry: Great Opportunity!

Commercial Account Manager-Fitness Equipment

Client Care Coordinator - In-Home Care Supervisor / Client Relationship Management

Customer Success Manager

Client Manager

Associate Account Manager - NHL Team Sports

Key Account Manager – Stellantis Customer Relationship

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