Top 41 Desk analyst Jobs in Troy, Mi

Help Desk Analyst
Motor City Electric —Detroit, MI
- Microsoft Outlook
- Construction site
- Mid-level
IT Service Desk Coordinator (Troy, MI)
BeneSys, Inc. —Troy, MI
- $22 - $24 an hour
- Full-time
- Computer literacy
- Office
- Ability to lift 50 pounds
- AD&D insurance
- Paid holidays
Quick Apply
10d
SUPPORT ANALYST II
SMART —Troy, MI
- $74,318.40 a year
- Weekends as needed
- Computer Science
- Mid-level
- Windows
Quick Apply
10d
Senior FX Ops Payment Analyst
Mphasis Limited —Troy, MI
- $28 - $32 an hour
- Overtime
- Mid-level
- Office
- Finance
- Paid parental leave
- Health savings account
Quick Apply
Junior Cyber Advisor
Eccalon LLC —Detroit, MI
- Full-time
- Computer science
- Computer Science
- Research
Lender Placed Analyst I
Proctor Loan Protector —Troy, MI
- 8 hour shift
- Writing skills
- Office
- Microsoft Office
- Employee stock purchase plan
- Paid holidays
8d
Service Desk Analyst
Global Information Technology —Detroit, MI
- Contract
- Hybrid work
- Mid-level
- 3 years
Quick Apply
Senior IT Business Analyst
L&L Products —Romeo, MI
- Full-time
- Computer science
- Microsoft Excel
- Microsoft Access
- Wellness program
- Health insurance
9d
Financial Analyst
MTCA —Plymouth, MI
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- US work authorization
Quick Apply
Airfreight Spot Desk Pricing Analyst
DHL —Detroit, MI
- $68,722.50 - $91,630.00 a year
- Bachelor of Science
- Mid-level
- Office
- Employee stock purchase plan
- Paid holidays
10d
Service Desk Lead
Scout Motors —Novi, MI
- $120,000 - $145,000 a year
- Full-time
- 18 years or older
- Azure
- 11+ years
- Paid jury duty
- Paid parental leave
Quick Apply
8d
System Analyst
Fuyao Automotive North America, Inc —Plymouth, MI
- Overtime
- 18 years or older
- Computer science
- Computer Science
Command Center Analyst, Workforce Management RTA
Teleperformance —Warren, MI
- Weekends as needed
- Computer literacy
- Mid-level
- Bachelor's degree
- Paid training
- Health insurance
Billing & Accounting Analyst
Blue Cross Blue Shield of Michigan —Detroit, MI
- Full-time
- Mid-level
- Analysis skills
- Bachelor's degree
9d
IT Business Analyst
greenpath, inc. —Farmington Hills, MI
- $70,000 - $90,000 a year
- Full-time
- Salesforce
- 3 years
- SQL
- Paid holidays
- Dental insurance
Quick Apply
4d
News & Audience Director
USA TODAY Co. —Detroit, MI
- Urgently hiring
- 5 years
- Office
- US work authorization
PLEX ERP System Administrator
Performance Seats, Inc —Clinton Township, MI
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply
8d
Data Engineer
Continental Services —Sterling Heights, MI
- Full-time
- Hybrid work
- Computer Science
- System design
- No experience needed
- Paid parental leave
- AD&D insurance
Quick Apply
Investment Banking Associate
UHY LLP —Farmington Hills, MI
- Full-time
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Valuations (VAS) Senior Analyst
UHY LLP —Sterling Heights, MI
- Full-time
- Microsoft Excel
- No experience needed
- Research
- Health insurance
- Dental insurance

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desk analyst jobs near troy, mi

Help Desk Analyst

Motor City Electric -
Detroit, MI

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Job Details

Qualifications

Telecommunications network troubleshooting
Microsoft Outlook
Smartphone (troubleshooting support)
Laptop (troubleshooting support)
iOS
Windows
High school diploma or GED
Productivity software support
Desktop (troubleshooting support)
Desktop applications
WAN
Desktop administration
Cross-functional collaboration
Mobile devices

Full Job Description

The Help Desk Analyst serves as the primary point of contact for all IT-related support requests. This role provides front-line technical assistance to employees, performs initial troubleshooting and issue triage, and ensures accurate documentation and timely resolution of support tickets. The Help Desk Analyst focuses on user experience, communication, and efficient problem resolution while coordinating with other IT team members for escalated issues.

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Subsidiary Motor City Electric
Department Information Technology (IT)
Location Detroit, MI

Primary Responsibilities

User Support & Ticket Management:
Act as the first point of contact for IT support via ticketing system, phone, email, and walk-up requests.

Gather detailed information from users to accurately diagnose issues and determine priority.

Log, categorize, update, and close support tickets in accordance with IT procedures.

Communicate clearly with users regarding issue status, next steps, and resolution timelines.

Troubleshooting & Issue Resolution:
Provide Tier-1 technical support for common end-user issues, including:

Windows operating systems

Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)

Printers, peripherals, and basic workstation connectivity

User access, authentication, and account-related issues

Provide Tier-1 support for mobile and field devices, including:

iOS devices (iPhones and iPads)

Microsoft Surface devices

Cellular hotspots

Perform first-level troubleshooting for connectivity issues at jobsites, including:

Verifying network availability and signal strength

Troubleshooting user device connections to jobsite networks or hotspots

Escalating unresolved connectivity issues as required

Perform remote and onsite troubleshooting as required.

Verify issue resolution with users before ticket closure.

Escalation & Collaboration:
Escalate hardware failures and warranty-related issues to Desktop Support Technicians.

Escalate endpoint, deployment, or configuration issues to IT Systems Engineers.

Escalate server, storage, or backup-related issues to IT Administrators.

Collaborate with IT Coordinators during onboarding and jobsite-related support needs.

Serve as a communication bridge between end users and advanced IT teams.

Documentation & Continuous Improvement:
Document troubleshooting steps and resolutions clearly for future reference.

Contribute to internal knowledge base articles and standard operating procedures.

Identify recurring issues and trends and report them to IT leadership.

Security & Standards:
Follow established IT policies, security standards, and best practices.

Handle user data and system access responsibly and securely.

Escalate potential security concerns or policy violations immediately.

Education, Experience, and Skills Required

Technical Skills:
Experience supporting Windows-based desktops and laptops.

Experience supporting iOS devices (iPhones and iPads).

Familiarity with Microsoft Surface devices.

Familiarity with Microsoft 365 applications and common business software.

Basic understanding of networking concepts (LAN/WAN, printers, connectivity).

Basic understanding of cellular hotspots and mobile connectivity.

Experience using ticketing systems is preferred.

Professional Skills:
Strong verbal and written communication skills.

Customer-focused mindset with patience and professionalism.

Strong organizational skills and attention to detail.

Ability to troubleshoot issues methodically and follow documented procedures.

Ability to work independently while collaborating within a team environment.

Education:
High School diploma or equivalent required.

Technical training, coursework, or certifications are a plus but not required.
Equal Opportunity Employer
Motor City Electric Co. complies with all applicable laws requiring equal employment opportunities to all qualified individuals in its recruitment, hiring, and employment practices. As part of this policy, MCE will not discriminate on the grounds of race, religion, gender, national origin, age, height, weight, marital status, disability, or other factors as proscribed by applicable law. This policy applies to all employment practices including recruiting, hiring, pay rates, promotions, and other terms and conditions of employment and termination.

Apply Now

Refine Your Search

desk analyst jobs in troy, mi

Help Desk Analyst

IT Service Desk Coordinator (Troy, MI)

SUPPORT ANALYST II

Senior FX Ops Payment Analyst

Junior Cyber Advisor

Lender Placed Analyst I

Service Desk Analyst

Senior IT Business Analyst

Financial Analyst

Airfreight Spot Desk Pricing Analyst

Service Desk Lead

System Analyst

Command Center Analyst, Workforce Management RTA

Billing & Accounting Analyst

IT Business Analyst

News & Audience Director

PLEX ERP System Administrator

Data Engineer

Investment Banking Associate

Valuations (VAS) Senior Analyst

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