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AVL COORDINATOR

SMART -
Troy, MI

Quick Apply

Job Details

Full-time
$74,318.80 a year

Qualifications

Controller area network (CAN) bus
Ethernet
Data analysis software

Full Job Description

AVL Coordinator

Department: Information and Technology

Status: Full-Time

Position Summary

The AVL Coordinator owns the day-to-day performance, data integrity, and operational readiness of SMART’s Computer-Aided Dispatch / Automatic Vehicle Location (CAD/AVL) ecosystem—centered on Clever Devices (e.g., CleverCAD, IVN, ODK/ODU, AVA, APC, headsign control). This role bridges Operations, Dispatch, Scheduling & Planning, IT, and Fleet Maintenance to ensure real-time vehicle visibility, accurate schedule/GTFS data, high-quality incident and performance reporting, and reliable on-board systems that directly support on-time performance (OTP), customer information, and service delivery.

Key Responsibilities

System Operations & Reliability

Serve as the day-to-day owner for CleverCAD/CAD–AVL uptime, data quality, and configuration baselines.
Monitor real-time system health (AVL, communications, GPS lock, IVN, cellular/Wi‑Fi backhaul) and drive rapid triage/resolution of outages with IT, Radio/Comms, and Maintenance.
Maintain and publish service-level dashboards (availability, message latency, GPS validity, data throughput).
Administer user roles, permissions, and profiles for Dispatch, Road Supervisors, and Operational leadership.

Clever Devices Platform Administration

Coordinate firmware/application deployments for IVN, APC, AVA, ODK/ODU, and peripherals; maintain a controlled change calendar and rollback plans.
Manage configuration packages (routes, blocks, patterns, stops, audio/visual announcements, headsign codes) and validate field activation on representative vehicles before fleetwide release.
Oversee incident queues with vendor support, track defects through resolution and document knowledge articles.

Data Integrity, Schedules & GTFS

Own the daily import/validation of schedules, blocks, and trips from Scheduling & Planning into CAD/AVL; ensure parity with public GTFS and internal run-cut outputs.
Validate stop locations, geofences, timepoints, layover rules, and adherence parameters, correct data issues that impact OTP, APC validity, and customer information.
Coordinate timely GTFS/GTFS‑realtime updates for service changes, detours, and disruptions in partnership with Customer Communications and Planning.

On‑Time Performance (OTP) & Reporting

Produce daily/weekly/monthly OTP reports at system, route, trip, operator, and time‑of‑day levels; validate methodology and exclusions (e.g., storms, detours, coach swaps).
Create actionable insights for Bus Operations leadership: dwell hotspots, chronic late departures, pattern timing issues, loop/turnout GPS anomalies, and device outages.
Track corrective actions and improvements, present trends at ops huddles, performance reviews, and executive updates.

Field Validation & Commissioning

Lead pre‑deployment bench tests and structured on‑route validation for new software, configurations, and hardware (across peak and off‑peak periods).
Verify GPS accuracy, IVN health, APC counts, AVA/headsings, operator HMI, and dispatch visibility under real service conditions.
Document results with checklists, photos/logs, and sign‑offs from Dispatch and Maintenance.

Training, SOPs & Change Management

Develop and maintain SOPs, quick‑reference guides, and job aids for Dispatchers, Road Supervisors, and Maintenance techs.
Deliver training on CleverCAD features (incident coding, detours, automated messages, operator messaging, adherence views) and best practices.
Run post‑incident reviews and share lessons learned; keep a living knowledge base.

Cross‑Functional Coordination

Act as primary liaison among Dispatch, IT/Networking, Radio/Comms, Fleet Maintenance, Scheduling & Planning, and Vendor support.
Schedule standing touchpoints for open issues, releases, and performance targets; maintain a transparent backlog and roadmap.
Support procurement/specification for CAD/AVL components and service contracts; contribute to acceptance criteria and vendor KPIs.

Compliance & Security

Ensure data retention, audit trails, and privacy safeguards for AVL and operator communications per policy and applicable regulations.
Follow change control, configuration management, and cybersecurity practices in alignment with IT standards. in Information Systems, Transportation Operations, Electronics, or related field; or equivalent combination of education and experience.
3–5 years of experience administering CAD/AVL systems in transit or closely related operations.
Hands‑on experience with Clever Devices platforms (CleverCAD, IVN, APC, AVA, headsign integration) including configuration and troubleshooting.
Strong understanding of transit schedules, run‑cuts, blocks/trips, timepoints, and detour management.
Proficiency with data analysis/reporting (Excel/Power BI/SQL basics) and GIS/GTFS concepts.
Working knowledge of vehicle communications (GPS, cellular, Wi‑Fi, Ethernet, CAN bus) and networking fundamentals (IP addressing, VLANs, VPNs).

Preferred Qualifications

Bachelor’s degree in Transportation/IT/Engineering or related discipline.
Prior experience as a Dispatcher, Road Supervisor, or Radio/ITS technician in a public transit environment.
Vendor certifications or training from Clever Devices (or equivalent CAD/AVL vendors).
Experience with APC validation, GTFS/GTFS‑realtime publishing, and real‑time customer information systems.
FCC GROL or industry radio/telecom certifications; CompTIA Network+ or equivalent networking credential.

Key Competencies

Operational mindset with strong follow‑through and urgency for service restoration.
Analytical problem solving; ability to translate data into clear operational actions.
Clear, calm communication with Dispatch and frontline teams during incidents.
Meticulous documentation and configuration discipline; change‑management rigor.
Collaborative leadership across departments and with vendors.

Work Environment

Split between control center/office, bus garages, and field environments.
Exposure to operational noise, weather, rooftops, shop floors, and on‑vehicle work as needed for validations.
Occasional early morning, late evening, or weekend work to support service changes and cutovers.

SMART is an Equal Opportunity Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age

THE AUTHORITY RESERVES THE RIGHT TO REVISE OR CHANGE THIS JOB DESCRIPTION AT ANY TIME.

Quick Apply

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