Top 41 Entry level technical support Jobs in Troy, Mi

Automotive Diagnostic Software Support Specialist
HCL Technologies —Farmington, MI
- $20 an hour
- 8 hour shift
- Hybrid work
- Background check
- Writing skills
- English
- Health savings account
- AD&D insurance
Quick Apply
In-Home Sales & Tech Support (Part-Time)
Asurion Insurance Services —Troy, MI
- $23.95 an hour
- 12 hour shift
- Office
- Residential
- Driver's License
- Paid training
- Mileage reimbursement
5d
Repair Technician/Customer Service Role - Troy, MI
uBreakiFix By Asurion —Troy, MI
- From $17 an hour
- Full-time
- Background check
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
4d
Repair Technician/Customer Service Role - Southfield, MI
uBreakiFix By Asurion —Southfield, MI
- From $17 an hour
- Full-time
- Background check
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
9d
Entry Level MSP Technician (Help Desk)
Grid4 Communications —Troy, MI
- $40,000 - $57,850 a year
- Full-time
- Computer Science
- Windows
- Associate's degree
- Paid jury duty
- Paid holidays
Quick Apply
Level 1 / Junior Help Desk Technician
Michael Andrews & Associates LLC —Southfield, MI
- $20 - $23 an hour
- Full-time
- Microsoft Outlook
- Office
- Windows
Quick Apply
9d
Level 1 IT Support Technician
UBX Cloud —Madison Heights, MI
- $36,000 - $40,000 a year
- Full-time
- Hybrid work
- Computer literacy
- High school diploma or GED
- Trade school
- Paid time off
- Opportunities for advancement
Quick Apply
Technical Support Analyst
BUTZEL LONG —Troy, MI
- Mid-level
- Office
- Windows
Information Technology Specialist
VETERINARY UNITED —Clinton Township, MI
- Weekends as needed
- Computer literacy
- Windows
- Data entry
Quick Apply
Geek Squad Agent (Retail Store)
Best Buy —Utica, MI
- $15.50 - $20.15 an hour
- Part-time
- Entry level
- Under 1 year
- Paid time off
- Employee discount
10d
IT Help Desk Technician
Diamantem —Detroit, MI
- $12,000 - $80,000 a year
- Full-time
- Computer Science
- English
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Network Technician I
Grid4 Communications —Troy, MI
- $40,000 - $55,000 a year
- Full-time
- Analysis skills
- 1 year
- Associate's degree
- Paid jury duty
- Paid holidays
Quick Apply
Customer Service Representative I
Bourns —Auburn Hills, MI
- $35,000 - $38,000 a year
- Spanish
- Microsoft Excel
- High school diploma or GED
IT Support Technician (Southfield, MI | 23.00/hr)
Playtech —Southfield, MI
- $23 an hour
- Weekends as needed
- Computer literacy
- Mid-level
- Windows
- Health savings account
- Health insurance
Quick Apply
IT Service Desk Technician
OHM Advisors —Livonia, MI
- Full-time
- Office
- Windows
- Conflict management
- Profit sharing
- Wellness program
Quick Apply
10d
B2B Customer Care Technician: 12pm - 9pm
123NET —Southfield, MI
- Weekends as needed
- Remote
- Background check
- US work authorization
- 1 year
- Paid holidays
- Health insurance
Quick Apply
4d
Automotive Repair and Technical Support Advisor
Accenture —Auburn Hills, MI
- $27 - $42 an hour
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health insurance
- Dental insurance
Part-time Customer Service Representative
Hoover Electric Inc —Troy, MI
- $18 - $22 an hour
- Part-time
- Administrative experience
- Organizational skills
- 1 year
- Paid holidays
- Disability insurance
Quick Apply
Printer Hardware Helpdesk Technician - Southfield MI
Applied Innovation —Southfield, MI
- Full-time
- Mid-level
- High school diploma or GED
- Organizational skills
- Paid holidays
- Disability insurance
Quick Apply
IT Specialist
Member Driven Technologies —Farmington, MI
- $45,000 - $55,000 a year
- Weekends as needed
- Hybrid work
- Azure
- Mid-level
- Office
Quick Apply

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Automotive Diagnostic Software Support Specialist

HCL Technologies -
Farmington, MI

Quick Apply

Job Details

Full-time
$20 an hour

Benefits

Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Flexible schedule
Life insurance

Qualifications

Teamwork
Writing skills
English
High school diploma or GED
Managing clients in a customer support role
Attention to detail
Customer support
Typing
Productivity software
Standard operating procedures (SOPs)
Time management

Full Job Description

Location: Onsite in Farmington Hills, MI

Schedule: Monday – Saturday | 8:30 am – 5:00 pm; 11:30 am – 8:00 pm

Why This Job (Who You Are)

· Passionate about the auto industry and problem solving

· Ready to transition from hand-on roles (garage, shop, parts counter) into a professional office environment.

· Eager to expand knowledge of OEM software, vehicle systems, and network communications

· Motivated to build a tong-tern career with a Fortune 500 company

· Enjoy solving complex automotive software diagnostics and repairs

What You’ll Do

As a part of the Automotive Diagnostic Support team, you will provide direct support to original equipment manufacturer (OEM) automotive dealership technicians from our office in Farmington Hills, MI. You will assist in diagnosing software issues related to vehicle modules and systems. You will supplement the escalation process through the OEM’s technical assistance center. You will also:

· Provide initial response to the dealers, acknowledging the issue

· Leverage OEM remote diagnostic tools and processes, including workflows, repair manuals, and knowledge articles

· Provide a solution to the dealers and technicians over the phone and through a proprietary ticketing portal

· Ensure seamless and friction-less issue closure with focus on the accurate and timely solution provided to the technicians

· Coordinate with our cross functional teams on repair guidance. Seek support from and liaise with other Client departments concerned with diagnosis, primarily Engineering, Quality, OTA (Over-the-air) and other Client Customer Service Departments.

· Escalate in a timely and professional manner any issues that prevent the completion of tasks and achievement of SLA and targets

· Respond and act in a timely professional manner any escalations received

What We’re Looking ForRequired

· Able to work a 40-hour work week (8-hour shifts) onsite in our Farmington Hills office within our hours of operation:

o Monday: Friday, 8:30 AM – 8:00 PM ET

o Saturday: 8:30 AM – 5:00 PM ET

o Shifts will be assigned within these hours (may include rotating schedules and Saturdays)

· Basic automotive diagnostic and troubleshooting experience.

· Proficiency with Microsoft Office applications and Intermediate typing skills (~25 WPM).

· Ability to multitask in a fast-paced digital environment.

· Strong attention to detail in capturing case information.

· Critical thinking skills to analyze customer issues and apply SOP’s and process guidelines.

· Customer service experience with a focus on delivering high-quality support.

· Clear communication skills.

o The ability to communicate clearly when working with customers.

· Good writing with the ability to convey nuance. Usage of complete sentences and proper grammar.

· High school diploma or equivalent.

Preferred

· A love of cars

· Previous automotive diagnostic experience

· One or more years of customer support and/or contact support center experience

Competencies

· Strong analytical and problem-solving skills

· Ability to interpret repair and wiring diagrams

· Strong Verbal and Written Skills

· Strong usage of English Language

· Adaptability in a dynamic environment

· Positive, team-oriented mindset

· Time management and organizational skills

· Goal-oriented focus

· Continuous learning mindset

Training & Growth

· Four weeks of structured onsite training

· OEM-based training on various software modules and diagnostics

· Exposure to OEM process workflows, diagnostic tools and repair manuals

· Collaboration with cross functional teams highly complex diagnostic problems

What You Can Expect

· Employee Assistance Program

· Competitive benefits package (Health, Dental, Vision)

· Paid Time off/Paid Holidays

· 401K

· Quarterly performance-based Incentives

· Weekly performance hybrid schedule incentives

Meet HCLTechWe are a global technology company, home to more than 226,500+ people across 60 countries, delivering industry-leading capabilities centered around AI, digital, engineering, cloud and software, powered by a broad portfolio of technological services and products.

We work with clients across all major verticals, providing industry solutions for Automotive, Financial Services, Manufacturing, Life Sciences and Healthcare, High Tech, Semiconductor, Telecom and Media, Retail and CPG, Mobility and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2B.

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to HCLTech for investigation.

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Pay and Benefits Pay Range Minimum: $20.00 per hour

Pay Range Maximum: $20.00 per hour

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Vision insurance

Application Question(s):

Do you have automotive experince?

Location:

Farmington, MI 48331 (Preferred)

Work Location: Hybrid remote in Farmington, MI 48331

Quick Apply

Refine Your Search

entry level technical support jobs in troy, mi

Automotive Diagnostic Software Support Specialist

In-Home Sales & Tech Support (Part-Time)

Repair Technician/Customer Service Role - Troy, MI

Repair Technician/Customer Service Role - Southfield, MI

Entry Level MSP Technician (Help Desk)

Level 1 / Junior Help Desk Technician

Level 1 IT Support Technician

Technical Support Analyst

Information Technology Specialist

Geek Squad Agent (Retail Store)

IT Help Desk Technician

Network Technician I

Customer Service Representative I

IT Support Technician (Southfield, MI | 23.00/hr)

IT Service Desk Technician

B2B Customer Care Technician: 12pm - 9pm

Automotive Repair and Technical Support Advisor

Part-time Customer Service Representative

Printer Hardware Helpdesk Technician - Southfield MI

IT Specialist

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