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The Default Specialist-Claims Oversight is responsible for managing and monitoring mortgage loans involved in late-stage delinquency, including the business areas of Claims, REO and Property Preservation. Specifically, this role will oversee all component servicing activities involving default servicing, ensuring all loans are serviced in compliance with investor guidelines, internal policies, processes and SLA’s, and all applicable federal/state laws and regulations. The specialist will also oversee and play a critical role in developing, testing and enhancing the in-house servicing platform to ensure timely, accurate, and compliant claim filing and reimbursement processes for government (FHA, VA, USDA) and investor (Fannie Mae, Freddie Mac) insured loans. This position is responsible for monitoring claim activities, identifying trends or discrepancies, and collaborating with internal and external stakeholders to maximize recovery and minimize loss exposure.
WHAT YOU WILL BE DOING:
- Oversee property preservation and REO servicing activities to ensure compliance with State/Federal law/code, CFPB regulations, and investor (Fannie Mae, Freddie Mac, FHA, VA) guidelines.
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Interpret and apply investor guidance related to allowable property preservation actions, REO maintenance, repair limits, expense caps and documentation standards.
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Review, implement and validate all preservation actions (e.g., securing, winterization, lawn maintenance, debris removal, emergency repairs, general inspections) comply with investor thresholds and authorization requirements.
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Partner with Vendor Management and monitor property preservation vendor performance and cost controls.
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Identify and escalate any compliance issues or servicing errors.
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Document account activity thoroughly for audit and regulatory purposes.
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Oversee the end-to-end claims process for mortgage loans involving foreclosure, bankruptcy, property preservation, loss mitigation, or other servicing-related events.
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Conduct root cause analysis on denied or curtailed claims and recommend corrective actions.
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Monitor timelines to ensure claims are filed and followed up on within required deadlines.
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Audit and analyze claim documentation and data for completeness, accuracy, and adherence to applicable guidelines.
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Serve as a subject matter expert on claims processes and policies related to FHA, VA, USDA, FNMA, FHLMC, and private investors.
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Communicate with internal departments (foreclosure, bankruptcy, loss mitigation, property preservation, etc.) to gather required documentation and resolve discrepancies.
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Track and report claim performance metrics, identifying trends and areas for improvement.
Assist in the development and maintenance of procedures, workflows, and training materials for claims handling.
Participate in audits, quality control reviews, and regulatory exams as needed.
WHAT WE NEED FROM YOU:
Must-Have Qualifications:
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High school diploma or equivalent required
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3 + years of experience with servicing systems (e.g., MSP/Black Knight) and/or legal tracking platforms (e.g., LPS, Tempo).
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5+ years of experience in mortgage servicing: foreclosure, legal support, or a related financial services role, with a preference for claims, REO and/or property preservation related experience.
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Excellent organizational, analytical, and problem-solving abilities.
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Strong written and verbal communication skills.
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Ability to manage multiple tasks and deadlines in a fast-paced environment.
Nice To Have Qualifications:
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Associate or Bachelor’s degree
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Experience working with investor guidelines (FHA, VA, Fannie Mae, Freddie Mac).
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Prior experience in claims auditing or oversight.
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Understanding of property preservation, foreclosure timelines, and reimbursement processes.
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Knowledge of servicing compliance requirements (e.g., CFPB, HUD regulations).
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Experience working with national foreclosure counsel or law firms.
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Understanding of other areas of default servicing (bankruptcy, loss mitigation, REO) is a plus.
THE PLACE & THE PERKS:
Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.
It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.
From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.
More reasons you’ll love working here include:
- Paid Time Off (PTO) after just 30 days
- Additional parental and maternity leave benefits after 12 months
- Adoption reimbursement program
- Paid volunteer hours
- Paid training and career development
- Medical, dental, vision and life insurance
- 401k with employer match
- Mortgage discount and area business discounts
- Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
- Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
- Gourmet cafeteria featuring homemade breakfast and lunch
- Convenience store featuring healthy grab-and-go snacks
- In-house Starbucks and Dunkin
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Indoor/outdoor café with Wi-Fi
DISCLAIMER: All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.
