Top 65 Intake representative Jobs in Troy, Mi

Patient Service Representative II
Solaris Health Holdings LLC —West Bloomfield Township, MI
- Full-time
- OSHA
- HIPAA
- High school diploma or GED
- Health savings account
Quick Apply
Admissions Coordinator
Select Specialty Hospital - NW Detroit —Detroit, MI
- $22 - $32 an hour
- Full-time
- Customer service
- Medical office experience
- High school diploma or GED
- Dental insurance
- Paid time off
Quick Apply
12d
Intake Representative
KabaFusion —Novi, MI
- Full-time
- Mid-level
- High school diploma or GED
- Commercial
- Paid holidays
- Disability insurance
Quick Apply
SS Intake Specialist
Disability Law Group —Troy, MI
- $18 - $21 an hour
- Full-time
- Hybrid work
- Entry level
- Paid holidays
- Dental insurance
Quick Apply
VA Intake Specialist
Disability Law Group —Troy, MI
- $18 - $21 an hour
- Full-time
- Hybrid work
- Mid-level
- Paid holidays
- Dental insurance
Quick Apply
Care Team Representative
Sedgwick —Southfield, MI
- Full-time
- Hybrid work
- Computer literacy
- Writing skills
- Windows
- Health savings account
- Disability insurance
Customer Service Representative
America's Community Council —Detroit, MI
- $45,000 a year
- Full-time
- HIPAA
- English
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Information Referral Specialist
WAYNE-METROPOLITAN COMMUNITY ACTION AGENCY —Highland Park, MI
- $22 - $24 an hour
- Monday to Friday
- Mid-level
- Bachelor's degree
- Travel
Business Development Manager – Home Care / Healthcare Sales
BrightStar Care of Sterling Heights —Shelby Charter Township, MI
- From $55,000 a year
- Full-time
- Skilled nursing facility
- Hospital
- Mid-level
- Flexible schedule
- Referral program
Quick Apply
4d
Intake Coordinator Administrative Assistant
Avalon Essential Home Care —Troy, MI
- $40,000 - $42,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Inventory management
- Health insurance
- Dental insurance
Quick Apply
Intake/Low Demand Case Manager
VOLUNTEERS OF AMERICA MICHIGAN INC. —Detroit, MI
- $43,000 - $47,000 a year
- Full-time
- Clean driving record
- Mid-level
- Driver's License
5d
FOIA Analyst
Contact Government Services, LLC —Detroit, MI
- $75,000 - $125,000 a year
- Full-time
- Remote
- 6 years
- English
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Associate Account Manager
Proctor Loan Protector —Troy, MI
- 8 hour shift
- Computer literacy
- Office
- Microsoft Office
- Employee stock purchase plan
- Paid holidays
5h
Recruitment and Intake Navigator
SER Metro-Detroit —Highland Park, MI
- $17 - $20 an hour
- Weekends as needed
- Sales
- Writing skills
- English
Quick Apply
Corporate Recruiter (I or II)
thyssenkrupp Materials NA, Inc. —Southfield, MI
- $70,000 - $80,000 a year
- Email
- Mid-level
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
7d
Resupply Supervisor
Respire Homecare Services —Pontiac, MI
- $64,000 - $73,000 a year
- Mid-level
- 3 years
- High school diploma or GED
- Dental insurance
- Paid time off
Quick Apply
10d
Intellectual Property Practice Group Coordinator
Bodman —Troy, MI
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Free parking
- Paid jury duty
Employment Resource Specialist
Gesher Human Services —Southfield, MI
- $46,000 - $58,000 a year
- Full-time
- Mid-level
- Office
- Ability to sit for extended periods
Quick Apply
PCA - PSHGC
Pioneer Health Care Management Inc —Pontiac, MI
- $18 - $22 an hour
- 18 years or older
- Current TB test
- Hospital
Quick Apply
Intake Case Manager, CI
Gesher Human Services —Detroit, MI
- $48,000 - $60,000 a year
- Weekends as needed
- Working with individuals with disabilities
- Computer literacy
- Mid-level
Quick Apply

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Patient Service Representative II

Solaris Health Holdings LLC -
West Bloomfield Township, MI

Quick Apply

Job Details

Full-time

Benefits

Health savings account

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Description:

GENERAL SUMMARY

The Patient Service Representative II ensures the patients receive the highest level of customer service and care. The Patient Service Representative II is knowledgeable in the areas of non-clinical support and acts as a resource to patient services staff, providing guidance on more complex issues and concerns. The Patient Service Representative II coordinates clerical tasks including answering the phones, greeting patients/visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative II may process referrals and charge entries. They ensure that all procedures are closely followed to create a seamless patient experience between clerical and clinical staff.

ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities include but are not limited to:

Acts as a resource to patient services staff, providing guidance on more complex issues/concerns.
Actively participates in problem solving and identifying improvement opportunities.
Welcomes and greets all patients and visitors, in person or over the phone.
Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards.)
Collects outstanding patient balances.
Obtains referrals and authorizations when required.
Scans incoming faxes, consents, reports, and all other patient information into patient chart.
Generates batch transmittal reports for each day.
Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
Schedules follow up services and office visits for patients. May also schedule surgery, diagnostic and imaging as needed ensuring proper authorizations are obtained.
Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
Ensures proper hand off of responsibilities once their task is completed.
Meets established attendance criteria and starts work promptly.
Punctual and dependent for assigned/confirmed shifts.
Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.
Consistently demonstrates good use of time and resources.
Ensuring that all medical records are accurate and complete.
Supports billing by completing charge entry to ensure billing is achieved within 48 hours and all appropriate procedures are documented and billed for.
Performs other position related duties as assigned.

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

KNOWLEDGE | SKILLS | ABILITIES

Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs.
Ability to answer multiple incoming telephone calls.
Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.
Customer-oriented with ability to remain calm in difficult situations.
Ability to work independently and manage multiple deadlines.
Ability to comprehend established office routines and policies.
Ability to keep financial records and perform mathematical tasks.
Knowledge of Medical Terminology.
Excellent verbal and written communication skills.
Proficient interpersonal relations skills.
Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).
Ability to navigate online health insurance portals to verify benefits.
Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA & CMS guidelines for Parts C & D on General Compliance and Fraud, Waste & Abuse.
Complies with HR confidentiality standards.

Requirements:

EDUCATION REQUIREMENTS

High School Diploma or equivalent required.

Some college work preferred.

EXPERIENCE REQUIREMENTS

Minimum of 2-3 years’ customer service experience required. Experience in a medical office; specifically, urology, preferred.

Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.

REQUIRED TRAVEL

N/A

PHYSICAL DEMANDS

Carrying Weight

Frequency

1-25 lbs.

Frequent from 34% to 66%

26-50 lbs.

Occasionally from 2% to 33%

Pushing/Pulling

Frequency

1-25 lbs.

Seldom, up to 2%

100 + lbs.

Seldom, up to 2%

Lifting - Height, Weight

Frequency

Floor to Chest, 1 -25 lbs.

Occasional: from 2% to 33%

Floor to Chest, 26-50 lbs.

Seldom: up to 2%

Floor to Waist, 1-25 lbs.

Occasional: from 2% to 33%

Floor to Waist, 26-50 lbs.

Seldom: up to 2%

Quick Apply

Refine Your Search

intake representative jobs in troy, mi

Patient Service Representative II

Admissions Coordinator

Intake Representative

SS Intake Specialist

VA Intake Specialist

Care Team Representative

Customer Service Representative

Information Referral Specialist

Business Development Manager – Home Care / Healthcare Sales

Intake Coordinator Administrative Assistant

Intake/Low Demand Case Manager

FOIA Analyst

Associate Account Manager

Recruitment and Intake Navigator

Corporate Recruiter (I or II)

Resupply Supervisor

Intellectual Property Practice Group Coordinator

Employment Resource Specialist

PCA - PSHGC

Intake Case Manager, CI

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