Top 157 It support Jobs in Troy, Mi

Mortgage Servicing Platform IT Specialist
United Wholesale Mortgage —Pontiac, MI
- Full-time
- Computer science
- Computer Science
- System design
- Paid time off
- Parental leave
In-Home Sales & Tech Support (Part-Time)
Asurion Insurance Services —Troy, MI
- $23.95 an hour
- 12 hour shift
- Office
- Residential
- Driver's License
- Paid training
- Mileage reimbursement
Automotive Repair Technical Support Specialist
eTeam Inc —Auburn Hills, MI
- $27 - $29 an hour
- Call employer
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick Apply
End User Support Technician
J.D. Power —Troy, MI
- $60,000 - $65,000 a year
- Email
- Computer Science
- Mid-level
- Office
14d
IT Support Specialist
Oakland University —Rochester, MI
- $66,512 a year
- Full-time
- Classroom
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
13d
IT Specialist
Energy Sciences —Berkley, MI
- $34.62 - $43.27 an hour
- Part-time
- Hybrid work
- Mid-level
- Office
- US work authorization
- Profit sharing
- Paid holidays
Quick Apply
IT Specialist/Desktop Support
Connection —Detroit, MI
- $39 an hour
- Full-time
- Microsoft Outlook
- HIPAA
- Mid-level
4d
Information Technology Support Specialist
Lit Financial —Troy, MI
- From $60,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Customer service
- Paid holidays
- Dental insurance
Quick Apply
14d
Entry Level MSP Technician (Help Desk)
Grid4 Communications —Troy, MI
- $40,000 - $57,850 a year
- Full-time
- Computer Science
- Windows
- Associate's degree
- Paid jury duty
- Paid holidays
Quick Apply
Desktop Support Specialist
Oakland Community College —Royal Oak, MI
- Full-time
- Research
- Mid-level
- Windows
- Health savings account
- Health insurance
7d
SUPPORT ANALYST II
SMART —Troy, MI
- $74,318.40 a year
- Weekends as needed
- Computer Science
- Mid-level
- Windows
Quick Apply
IT Support Technician
WOW! —Madison Heights, MI
- $45,000 - $55,000 a year
- Weekends as needed
- Computer science
- Computer Science
- Computer literacy
- Paid holidays
- Health insurance
IT Help Desk Agent
Learning Care Group, Inc., —Novi, MI
- $23.42 - $26.00 an hour
- Full-time
- Bilingual
- Google Workspace
- Computer science
- Health insurance
- Dental insurance
Quick Apply
Software Support Analyst, Payments
Tyler Technologies —Troy, MI
- $65,300 - $85,900 a year
- Research
- Mid-level
- Java
Quick Apply
IT Help Desk Technician
PRIORITY WASTE RESOURCES LLC —Clinton Township, MI
- Microsoft Outlook
- Office
- Windows
Quick Apply
IT Analyst
Piston Automotive —Auburn Hills, MI
- Full-time
- Mid-level
- Office
- 3 years
- Health savings account
- Paid holidays
Help Desk Technician
Mercantile Bank —Troy, MI
- Full-time
- Office
- Windows
- Travel
- Health savings account
- Employee stock purchase plan
Quick Apply
IT Helpdesk Hero
Xpert Technologies —Troy, MI
- Full-time
- Hybrid work
- SharePoint
- Entry level
- Health insurance
- 401(k) 4% Match
Quick Apply
IT Support Specialist/Asset Management
Oakland University —Rochester, MI
- $25 an hour
- Temporary
- Mid-level
- University
- 1 year
ONSITE IT SUPPORT TECHNICIAN
QUANTUM SERVICES GROUP LLC —Auburn Hills, MI
- $50,000 - $55,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level

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Mortgage Servicing Platform IT Specialist

United Wholesale Mortgage -
Pontiac, MI

Apply Now

Job Details

Full-time

Benefits

Paid time off
Parental leave

Qualifications

Mortgage compliance
Programming languages

Full Job Description

UWM seeks a technology-focused professional with advanced scripting capabilities, specifically in VBScript, to lead and operationally supervise an IT team supporting the Mortgage Servicing Platform (MSP). The ideal candidate will leverage technical expertise to develop efficient reporting mechanisms and automation frameworks while providing end-to-end process ownership. This role involves designing sophisticated VBScript solutions for testing and reporting across multiple environments (development, integration, staging, and production), creating and maintaining comprehensive technical documentation, and managing system enhancements and change control processes. The MSP IT Specialist will oversee critical system configurations, provide technical insights into transaction workflows and file transmission protocols, and facilitate cross-departmental collaboration to resolve complex technical challenges. Strong analytical skills are essential for tracking system performance, managing transaction processes, and optimizing operational efficiency while leading a team of four IT professionals.

WHAT YOU WILL BE DOING:

Lead and Operationally Supervise: Provide operational leadership for a team of four (MSP IT Administrators and MSP System Administrators), serving as the primary point of contact for end-to-end process ownership while reporting to the Application Development Team Leader.
Process Creation and Documentation: Create, own, and maintain comprehensive documentation for all end-to-end technical processes, including a centralized repository of automation scripts and technical guides.
Advanced Reporting and Automation: Design and implement VBScript solutions for analytical reporting across Excel and PDF platforms while validating the integrity of all reporting systems.
System Enhancement Management: Oversee the implementation of 15-day and 30-day monthly enhancements to the Mortgage Servicing Platform (MSP).
Change Control and Governance: Host and manage change control meetings to approve system updates and establish version control processes for tool-specific code modifications.
Workflow and Transaction Oversight: Provide technical insights into transaction workflow processes, overseeing file transmission protocols and supporting critical disbursement technology.
System Configuration: Manage system-specific headers, loan snapshots, comment codes, and the Online Letter Writer (OLLW) tool to support business communication needs.
Collaborative Integration: Facilitate cross-departmental collaboration to enhance technological integration and resolve complex technical challenges related to reporting automation and transactional workflows.
Year-End Reporting: Oversee and manage comprehensive year-end reporting processes to ensure accurate and timely regulatory submissions.

WHAT WE NEED FROM YOU:

Must Have:

Industry Expertise: Significant experience in the mortgage servicing industry.
Technical Proficiency: Deep understanding of Director 7, Passport systems, and ICE products/tools.
Educational Foundation: Bachelor's degree in Computer Science, Information Technology, Information Systems, or equivalent work experience.
System Knowledge: Strong knowledge of setting up and managing task queues, security access, templates, and MSP enhancement processes.
Scripting Skills: Familiarity with VBScript and other programming or scripting languages.
Professional Skills: Excellent organizational and communication skills, with a detail-oriented commitment to compliance and regulatory standards.
Operational Stamina: Ability to manage multiple tasks and lead team priorities in a fast-paced environment.
Attendance: On-site attendance Monday – Friday

Nice to Have:

Advanced Tools: Direct experience with Online Letter Writer (OLLW) and other mortgage-specific customer communication tools.

THE PLACE & THE PERKS:

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans?. It's all happening on UWM's campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It's no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It's at the very heart of how we treat each other, our clients, and our community. Whether it's providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

More reasons you'll love working here include:

Paid Time Off (PTO) after just 30 days.
Additional parental and maternity leave benefits after 12 months.
An inclusive environment where you are encouraged to Be You Here.

DISCLAIMER: All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.

Apply Now

Refine Your Search

it support jobs in troy, mi

Mortgage Servicing Platform IT Specialist

In-Home Sales & Tech Support (Part-Time)

Automotive Repair Technical Support Specialist

End User Support Technician

IT Support Specialist

IT Specialist

IT Specialist/Desktop Support

Information Technology Support Specialist

Entry Level MSP Technician (Help Desk)

Desktop Support Specialist

SUPPORT ANALYST II

IT Support Technician

IT Help Desk Agent

Software Support Analyst, Payments

IT Help Desk Technician

IT Analyst

Help Desk Technician

IT Helpdesk Hero

IT Support Specialist/Asset Management

ONSITE IT SUPPORT TECHNICIAN

I want to receive the latest job alert for it support in troy, mi

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