Top 40 Management analyst Jobs in Troy, Mi

Command Center Analyst - Workforce Management Real Time Analyst, third shift
Teleperformance —Warren, MI
- $24 - $35 an hour
- Full-time
- Customer service
- Word processing
- Mid-level
- Health insurance
- Dental insurance
Workforce Management Forecasting Analyst
Teleperformance —Warren, MI
- $30 - $35 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- SQL
- Paid training
- Health insurance
Constraints Management Analyst
Ford Motor Company —Dearborn, MI
- $72,480 - $141,360 a year
- Full-time
- Hybrid work
- Mid-level
- Analysis skills
- Bachelor's degree
- Paid parental leave
- Paid holidays
3d
Command Center Analyst, Workforce Management RTA
Teleperformance —Warren, MI
- Weekends as needed
- Computer literacy
- Mid-level
- Bachelor's degree
- Paid training
- Health insurance
Configuration Management Analyst
American Rheinmetall —Auburn Hills, MI
- Background check
- Microsoft Excel
- Bachelor of Science
Quick Apply
Lead Business Analyst - Imaging
MEDIDATA —Royal Oak, MI
- $102,750 - $137,000 a year
- Hybrid work
- Microsoft Word
- Databases
- Analysis skills
- Paid holidays
- Disability insurance
S&OP Transformation Management Analyst
Ford Motor Company —Dearborn, MI
- $84,480 - $141,360 a year
- Online Application
- Hybrid work
- Engineering
- US work authorization
- Senior level
- Paid parental leave
- Paid holidays
3d
Lead IT Business Analyst
Eaton —Southfield, MI
- $97,000 - $143,000 a year
- Hybrid work
- Background check
- DevOps
- Mid-level
- Retirement plan
Lead Network Design Analyst
Penske Truck Leasing and Logistics —Dearborn, MI
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
- Pass drug screening
Proposal Management Analyst
Gabriel, Roeder, Smith & Company —Southfield, MI
- Full-time
- Microsoft Word
- Writing skills
- Mid-level
Program Management Analyst
Optimal Inc. —Allen Park, MI
- Contract
- 5 years
- Bachelor of Science
- Product management
Quick Apply
Follow Up Analyst Supervisor
Stellantis —Warren, MI
- Overtime
- Bachelor's degree
- Senior level
- Business
Sales & Business Analytics Analyst, Engineering Project Management
Harman International —Novi, MI
- $78,750 - $115,500 a year
- Full-time
- Hybrid work
- Azure
- 5 years
- Pass drug screening
- Paid holidays
- Disability insurance
12d
Dimensional Analyst Lead Senior
ROUSH —Dearborn, MI
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Paid holidays
- Disability insurance
Quick Apply
Manager-CADD Behavior Analysts - 40 Hours - Days- Troy
Henry Ford Health —Troy, MI
- Full-time
- Experience working with individuals with developmental disabilities
- Management
- 3 years
- Health insurance
- Dental insurance
Utilization Management Clinical Analyst - SUD HYBRID (PCN 1543)
Oakland Community Health Network —Troy, MI
- $56,165 - $70,206 a year
- Full-time
- Hybrid work
- LMFT
- Addiction Medicine
- RN License
Quick Apply
Business Analyst / Project Manager – Embedded Software Release (Mid-Level)
Stellantis —Auburn Hills, MI
- Computer Science
- 5 years
- Engineering
- Opportunities for advancement
Utilization Management Clinical Analyst HYBRID (PCN 1534)
Oakland Community Health Network —Troy, MI
- $56,165 - $70,206 a year
- Full-time
- Hybrid work
- LMFT
- RN License
- LPC
Quick Apply
Lead Behavior Analyst
Judson Center —Royal Oak, MI
- Part-time
- Experience working with individuals with developmental disabilities
- Customer service
- Computer literacy
Quick Apply
6h
Financial Services - Tech Consulting - Guidewire - Business Analyst - Manager
EY —Detroit, MI
- $142,600 - $297,200 a year
- Computer Science
- Research
- Supervising experience
- Paid holidays
- Health insurance
13d

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management analyst jobs near troy, mi

Command Center Analyst - Workforce Management Real Time Analyst, third shift

Teleperformance -
Warren, MI

Apply Now

Job Details

Full-time
$24 - $35 an hour

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Vision insurance
Volunteer time off
Life insurance
Pet insurance

Qualifications

Customer communication
Customer service
Word processing
Spreadsheets
Productivity software
Workforce management
Technical Proficiency

Full Job Description

Overview:

Application Deadline: Ongoing until positions are filled.

to apply, please visit the TP Careers site at https://www.tp.com/en-us/careers.

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.

Equal Opportunity Employer

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

Purpose

Responsible for day to day management of service level, site efficiency/occupancy and agents to ensure adherence to schedule and compliance within established parameters during real time situations. This will require constant communication with Supervisors, Operations Managers and Support Center personnel. Real time interaction with client for reciprocal communication imperative to maintain operations at peak performance.

This position is 100% onsite in Warren, MI. Work at home is not available for this position.

This person must have open availability for adaptive scheduling, but they can expect the role to start with third shift (11 pm to 7 am Eastern Time).

Responsibilities:

Your Responsibilities

Monitor established thresholds for schedule adherence, online states, off phone events (break and pre-approved AUX modes), agent states that are not pre-approved must be limited (ACW, long calls, Aux modes)
Communicate with operations management for prompt resolution of issues identified in duties above
Partner with operations in recruitment of overtime/VTO to assist with managing day to day staffing levels
Generate inclusive alerts for any type of situations that could disturb service level or efficiency (i.e., technical issues causing idle time and/or a higher than forecasted increase in call volume and excessive general use of Aux, ACW and/or agent population shrink)
Report as required by client and internal leadership (i.e., switch and performance reporting, attendance and adherence reporting, documentation of outages and staffing impacts resulting from these and any other ad hoc reporting that may be required)
Information exchange with client and all their vendors in a virtual call center environment
Thrive as a team player in a fast paced, high energy, change oriented environment
Other duties as assigned by supervisor or other management
Ensure all TP policies and procedures are adhered to, including but not limited to: Security, HR, Operations, etc, and any known infractions of any of these corporate policies and procedures are communicated to the proper TP Management immediately

Qualifications:

Qualifications

90 days in current position (internal applicants)
6 months of Workforce Management Analyst experience a must
Must have solid customer service skills
Must have solid verbal and written communications skills
Must be flexible with ability to work any schedule base on business needs
Must have proficiency in ability to use email, extended email functions, word processing and advanced spreadsheets in Excel format
Must pass mandatory background checks which may include pre-screenings, illegal drug tests, and credit checks

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Apply Now

Refine Your Search

management analyst jobs in troy, mi

Command Center Analyst - Workforce Management Real Time Analyst, third shift

Workforce Management Forecasting Analyst

Constraints Management Analyst

Command Center Analyst, Workforce Management RTA

Configuration Management Analyst

Lead Business Analyst - Imaging

S&OP Transformation Management Analyst

Lead IT Business Analyst

Lead Network Design Analyst

Proposal Management Analyst

Program Management Analyst

Follow Up Analyst Supervisor

Sales & Business Analytics Analyst, Engineering Project Management

Dimensional Analyst Lead Senior

Manager-CADD Behavior Analysts - 40 Hours - Days- Troy

Utilization Management Clinical Analyst - SUD HYBRID (PCN 1543)

Business Analyst / Project Manager – Embedded Software Release (Mid-Level)

Utilization Management Clinical Analyst HYBRID (PCN 1534)

Lead Behavior Analyst

Financial Services - Tech Consulting - Guidewire - Business Analyst - Manager

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