Top 535 Support engineer Jobs in Troy, Ny

IT Support Engineer
TAG Solutions —Menands, NY
- $25 - $35 an hour
- Full-time
- Background check
- Software troubleshooting
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Process Support Engineer
Applied Materials —Malta, NY
- $86,500 - $119,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Travel
Test Engineer
General Dynamics Information Technology —Albany, NY
- $73,965 - $94,300 a year
- Hybrid work
- Computer science
- Computer Science
- HIPAA
- Paid time off
- 401(k) matching
8d
Desktop/Workstation Design Engineer
Contact Government Services, LLC —Albany, NY
- $116,480 - $158,080 a year
- Full-time
- Hybrid work
- Writing skills
- System design
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Lead AI Engineer
KeyBank National Association —Albany, NY
- $96,000 - $181,000 a year
- Full-time
- Remote
- Mentoring
- APIs
- In-person
3d
Associate Product Engineer
Infinite Electronics International, Inc. —Albany, NY
- $70,000 - $75,000 a year
- Extended hours
- Computer Science
- Customer service
- Military encouraged
Entry Level Application Engineer
NECI —Clifton Park, NY
- $70,000 - $78,000 a year
- Full-time
- Engineering
- US work authorization
- Organizational skills
- Health savings account
- Paid holidays
Quick Apply
Sr. Backend Engineer - Charlotte AI (Hybrid, EST)
CrowdStrike —New York State
- $140,000 - $215,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Office
- Paid holidays
- Health insurance
Geotechnical/Materials Engineer
Atlantic Testing Laboratories —Clifton Park, NY
- $73,000 - $95,000 a year
- Full-time
- Construction site
- Bachelor of Science
- Office
- Paid holidays
- Health insurance
Quick Apply
Transformer Design Engineer
Espey Manufacturing & Electronics Corp. —Saratoga Springs, NY
- $85,000 - $140,000 a year
- Full-time
- Hybrid work
- 5 years
- Bachelor of Science
- Mentoring
- Health savings account
- Health insurance
Quick Apply
Photonics Integration Engineer
NY Creates —Albany, NY
- $150,000 - $175,000 a year
- Background check
- 3 years
- Doctor of Philosophy
- Health insurance
- Dental insurance
Quick Apply
9d
UPW/WWT Engineer
NY Creates —Albany, NY
- $120,000 - $140,000 a year
- Background check
- 5 years
- Engineering
- Health insurance
- Dental insurance
Quick Apply
9d
IT Engineer (In Office)
Rational Enterprise —Albany, NY
- $45,000 - $55,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Principal Engineer, Fuel Cell System Testing
Plug Power Inc. —Slingerlands, NY
- $114,000 - $185,250 a year
- Full-time
- Research
- Continuous improvement
- Mentoring
- Paid holidays
- Dental insurance
Quick Apply
6d
Principal Systems Engineer, Fuel Cell Systems
Plug Power Inc. —Slingerlands, NY
- $114,000 - $185,250 a year
- Full-time
- System design
- Master's degree
- Travel
- Paid holidays
- Dental insurance
Quick Apply
Mechanical Engineer
Hesnor Engineering Associates —Albany, NY
- $90,000 - $105,000 a year
- Full-time
- AutoCAD
- 5 years
- Writing skills
- Relocation assistance
- Health insurance
Quick Apply
Associate Director of the EUV Center
NY Creates —Albany, NY
- $170,000 - $200,000 a year
- Background check
- 5 years
- Bachelor of Science
- Health insurance
- Dental insurance
Quick Apply
Reliability Engineer II, Cement Plant
Amrize —Ravena, NY
- $101,000 - $110,000 a year
- Research
- Mid-level
- US work authorization
- Paid parental leave
- Health savings account
1d
Senior Electrical Engineer
C.T. Male Associates —Latham, NY
- $105,000 - $130,000 a year
- Full-time
- Engineering
- Senior level
- Electrical Engineering
- Health insurance
- Dental insurance
1d
Renewable Energy Site Development Manager
C.T. Male Associates —Latham, NY
- $95,000 - $120,000 a year
- Urgently hiring
- Civil engineering
- Bachelor of Science
- Office
1d

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support engineer jobs near troy, ny

IT Support Engineer

TAG Solutions -
Menands, NY

Quick Apply

Job Details

Full-time
$25 - $35 an hour

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
Professional development assistance
Life insurance
Referral program
Retirement plan

Qualifications

Microsoft Windows Server
Written communication
Teamwork
Software troubleshooting
Interpersonal skills
Technical documentation
IT system monitoring
Windows
Network infrastructure
System maintenance
Virtualization tools
Firewall
Driver's License
Attention to detail
Hardware support
Server virtualization
IP networking

Full Job Description

Job Description

Position Title: IT Support Engineer
Reporting Manger: Service Manager
Team: Managed Services
Travel Requirements: Occasional onsite customer visits
Status: Full-time

Essence:
This position is responsible for providing IT support to TAG Solutions end users and their IT environments.
Including desktops, servers, network equipment and applications.

The IT Support Technician should have a broad range of technical experience and, above all else, a Customer-first mindset. They will field both more complex break/fix incidents and end user issues in conjunction with system-wide configurations that require a deeper knowledge of servers, virtualization, and networking. This role is expected to successfully resolve the majority of support requests raised to them, managing their efforts around TAG Solutions SLA requirements. In addition to incidents, an IT Support Technician also performs maintenance, updates, and system upgrades for a multitude of customer environments.

The key to success for a IT Support Technician is to maintain a proven level of proficiency with essential technical skills and to employ those with a passion for exceptional customer service in all interactions.

Qualifications:

Proven proficiency working with all Microsoft Operating Systems including latest server OS’s.
Proven proficiency working with IP networking including firewalls, switches and wireless technologies.
Proven proficiency working with VMWare
Proven proficiency working with Remote Monitoring and Management
Experience working with MS Office 365, Google Apps, Gmail, and anti-virus programs
Experience working with Backup solutions

For TAG proficiency means: You are capable and experienced, your skills can be demonstrated, and you are able to work independently with little help

Professional Qualifications:

Experience providing a high-level of customer service in a technical support environment
Experience managing customer directly over the phones or via electronic communications
Excellent verbal and written communication skills
Experience documenting and managing technical requests
Demonstrated ability to multitask and deliver IT support independently as well as with a team
Detail oriented
Do what-ever-it-takes attitude

Responsibilities:

Provide IT support to customers in accordance with the Support Playbook.
Monitor inbound phone and ticket queues, responding within service level agreements
Monitor queues for escalated tickets and respond within service level agreements.
Provide clear and detailed ticket notes.
Maintain and update documentation.
Look for ways to reduce ticket noise to help our customers more efficiently.
Contribute to a growing knowledgebase that all our engineers work from.
Onsite support at Customer sites as required.

Job Description

Contribution to “Customer Obsession”:

Providing customers with timely confirmation of the receipt of their issue, making them aware that we are “on it”
Understanding that well-crafted notes and exceptional detail on tickets is the foundation for the customers issue to be handled correctly throughout its lifecycle
Ensuring that the customers issue is completely resolved to their satisfaction
Asking about and addressing any other needs that a customer has

Desired Outcomes:

Confirming receipt of, and beginning work on escalated cases within 30 minutes of creation
Resolving 95% of cases with 30 minutes or less of total work time
Resolving minimum 12 tickets/day
Updating the case with exceptional notes whenever work is performed on a case, and taking the opportunity to call and send an update to the customer on the current status
Escalated cases include enough detail for Tier III to work them without additional request for information
Case details are tracked accurately and yield dependable and helpful reporting

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Application Question(s):

This position requires travel to Customer sites. Are you located in or a short distance from of Albany, NY?

Experience:

Troubleshooting: 3 years (Preferred)
Windows: 3 years (Preferred)
Wolters Kluwer CCH: 1 year (Preferred)

License/Certification:

Drivers license (Required)

Willingness to travel:

100% (Required)

Work Location: In person

Quick Apply

Refine Your Search

support engineer jobs in troy, ny

IT Support Engineer

Process Support Engineer

Test Engineer

Desktop/Workstation Design Engineer

Lead AI Engineer

Associate Product Engineer

Entry Level Application Engineer

Sr. Backend Engineer - Charlotte AI (Hybrid, EST)

Geotechnical/Materials Engineer

Transformer Design Engineer

Photonics Integration Engineer

UPW/WWT Engineer

IT Engineer (In Office)

Principal Engineer, Fuel Cell System Testing

Principal Systems Engineer, Fuel Cell Systems

Mechanical Engineer

Associate Director of the EUV Center

Reliability Engineer II, Cement Plant

Senior Electrical Engineer

Renewable Energy Site Development Manager

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