Top 19 Guest service agent Jobs in Troy, Oh

Guest Service Agent
Holiday Inn Express & Suites - Tipp City —Tipp City, OH
- From $14 an hour
- Part-time
- Background check
- Computer literacy
- Basic math
- Dental insurance
- Paid time off
Quick Apply
1d
Guest Service Agent
Drury Hotels Company LLC —Dayton, OH
- Up to $3,200 a year
- Part-time
- English
- Hotel
- Cleaning
- Health insurance
- Dental insurance
Hotel Front Desk Agent
Hampton by Hilton Dayton Airport —Englewood, OH
- $14 - $15 an hour
- Part-time
- Hotel
- US work authorization
- Organizational skills
- Free parking
- Paid time off
Quick Apply
11d
Front Desk Agent
Holiday Inn Express and Suites —Dayton, OH
- $16 an hour
- Part-time
- No education required
- Computer literacy
- Hotel
Quick Apply
Front Desk/Guest Service Agent
Image Hotel Management —Huber Heights, OH
- $15 an hour
- Overnight shift
- Ability to walk for extended periods
- Computer literacy
- Hotel
Quick Apply
Guest Service Representative
Hilton Garden Inn Dayton Downtown —Dayton, OH
- $14 - $15 an hour
- Part-time
- Hotel
- In-person
- Leadership
- Health insurance
- Dental insurance
Quick Apply
7d
Front Desk Agent
Fairfield Dayton North —Vandalia, OH
- $15.25 an hour
- Weekends as needed
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
Front Desk Agent- part time second shift
Fairfield Dayton North —Vandalia, OH
- $15.25 an hour
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
FRONT DESK - 2ND SHIFT - FULL TIME - WOODSPRING SUITES DAYTON NORTH
RAINMAKER TEAM LLC —Dayton, OH
- Weekends as needed
- Hotel
- Cleaning
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
1d
Night Auditor
Fairfield Dayton North —Vandalia, OH
- $15.25 an hour
- Part-time
- Mid-level
- Office
- Hotel
Quick Apply
Guest Service Representative
Springfield Hospitality LLC —Springfield, OH
- Full-time
- Hotel
- High school diploma or GED
- Computer skills
Quick Apply
Night Auditor
Residence Inn by Marriott Dayton Beavercreek —Beavercreek, OH
- Weekends as needed
- Residential
- Hotel
- High school diploma or GED
- Paid jury duty
- Paid holidays
Quick Apply
10d
Guest Service Representative ( Part Time All Shifts )
Springfield Hospitality LLC —Springfield, OH
- Part-time
- Hotel
- High school diploma or GED
- Computer skills
Quick Apply
Fairfield Inn & Suites Springfield - Front Desk Agent Flex Shifts
Aimbridge Hospitality —Springfield, OH
- $15 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
Front Desk Agent – Holiday Inn Express
Holiday Inn Express and Suites —Brookville, OH
- $13 - $15 an hour
- Part-time
- Hotel
- In-person
- Communication skills
Quick Apply
Front Desk Agent | Dayton Fairfield Inn Water Street
Dayton Water Street Fairfield —Dayton, OH
- $16 an hour
- Weekends as needed
- Computer literacy
- Hotel
- Computer skills
- Paid training
- Opportunities for advancement
Quick Apply
11d
Front Desk Sales Associate
PCRK Group —Beavercreek, OH
- Part-time
- Ability to stand for extended periods
- Communication skills
- Entry level
Quick Apply
Night Auditor | Dayton Fairfield Inn Water Street
Dayton Water Street Fairfield —Dayton, OH
- $16 an hour
- Weekends as needed
- Spanish
- English
- Hotel
- Paid time off
- Opportunities for advancement
Quick Apply

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Front Desk Agent
Paramount Philly Agency —Columbus, OH
Maintain an organized, clean, and inviting front desk area. Provide accurate information and guide guests to the appropriate resources or team members.
$3,816.36 - $4,596.05 a month
Quick Apply
13d
Overnight Guest Service Agent - Hilton Columbus Downtown
Hilton —Columbus, OH
Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications.
11d

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guest service agent jobs near troy, oh

Guest Service Agent

Holiday Inn Express & Suites - Tipp City -
Tipp City, OH

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Job Details

Part-time | Full-time
From $14 an hour
1 day ago

Benefits

Dental insurance
Paid time off
Employee assistance program
Vision insurance
Employee discount
Flexible schedule
Referral program

Qualifications

Computer operation
Basic math
English
High school diploma or GED
Hospitality Management
Computer skills
Productivity software
Hotel experience

Full Job Description

Holiday Inn Express & Suites in Tipp City, OH is hiring Front Desk Attendants to join our team! If you have customer service experience and want to work in the hospitality field, we would like to speak with you about this exciting opportunity! The ideal candidate will have an open availability including to work on weekends. Apply Today for consideration. We are looking for full and part time employees!

General Summary

A Front Desk Attendant is often the first and last person a guest will encounter during their stay. This means providing the highest quality of hospitality service is not only a duty, but a passion. From arrival to departure and every point of contact in between, a front desk attendant is expected to be friendly, knowledgeable and efficient. As the front line of the hotel, it is your mission to meet and exceed the expectations of guests.

Education/Experience

High school diploma or General Education Diploma is required. Additional studies in hospitality are encouraged.

Knowledge, Skills and Ability

Must have the ability to speak, understand, read and write the English language.
Must be able to multi-task effectively in a busy office and public atmosphere.
Must have the ability to apply appropriate resolution to stressful situations.
Must read and understand the Employee Handbook.
Must be able to follow policy and perform to enhance professionalism in appearance and behavior.
Must be able to compute basic mathematical calculations including addition, subtraction, multiplication and division.
Must be able to perform basic computer skills (including Excel, Word, and E-Mail).

Duties and Responsibilities

Safety & Cleanliness

Know and be able to execute Emergency Procedures.
Practice safety standards at all times and keep the property safe for guests and fellow employees. Report any injuries or unsafe conditions to management.
Prevent any person(s) not registered as a guest from the use of hotel amenities (pool, fitness, breakfast, etc.) Loitering is not permitted at the hotel.
Maintain front porte-cochere by picking up trash, shoveling snow, melting ice, etc.
Ensure cleanliness of all guest public areas at all times (i.e. vestibule, lobby, pool, and public restrooms).

Hotel Operations

Know and live the mission and values of the hotel brand and company.
Directly responsible for overall guest satisfaction during every interaction from confirmed reservation to the guest departure.
Maintain a friendly and helpful attitude at all times.
Greet every guest with a smile at 10 feet and a verbal greeting at 5 feet.
Answer the phone within three rings with a smile and approved greeting.
Apply appropriate problem handling method(s) to quickly and efficiently resolve any guest issues.
Respond to in-house guest requests within 15 minutes unless otherwise specified by guest.
Handle guest mail, messages and safe deposit boxes as outlined in additional policy.
Effectively operate the hotel computer system or property management system.
Develop a thorough knowledge of hotel staff, services, room locations, room rates, amenities, and hotel surroundings (i.e. shopping, restaurants, and medical facilities)
Possess a working knowledge of hotel reservation and cancellation procedures.
Ensure guest reservations have full and accurate contact information.
Know guest loyalty program and accurately represent the brand’s membership benefits.
Administer existing member’s benefits according to brand standard.
Recruit new loyalty program members.
Monitor room availability, selling strategies, and rate discounts.
Knowledge of current package rates, group rates, local and national negotiated rates.
Execute group reservations, manage blocks and cut off dates.
Handle meeting/conference room inquiries, booking, and billing.
Communicate with colleagues in all departments to meet needs of guests.
Follow all cash handling procedures including the hotel credit and check cashing procedures.
Open and close shift correctly. Make cash drops in accordance with proper cash handling procedures to ensure rotating banks stay at predetermined amount.
Count bank at beginning and end of shift. Report all cash over/shorts to management. Comply with hotel and department accounting procedures.
Knowledge of multiple different payment methods and billing procedures of guest reservations.
Wash, dry, fold and bundle hotel linens and towels during down times and/or as needed.
Maintain complimentary coffee bar.
Complete shift work checklist as assigned.
Must successfully complete education related to assigned duties and role.
Other duties as assigned.

Working Conditions
Public, business atmosphere, located near building entrance in which temperatures may vary within reason of indoor climates. Lifting and carrying up to 10 lbs. may occur and with assistance, moving up to 50 lbs. Must be able to stand for long periods of time.

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Benefits:

Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Paid time off
Referral program
Vision insurance

Experience:

Hotel experience: 1 year (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

guest service agent jobs in troy, oh

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FRONT DESK - 2ND SHIFT - FULL TIME - WOODSPRING SUITES DAYTON NORTH

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Fairfield Inn & Suites Springfield - Front Desk Agent Flex Shifts

Front Desk Agent – Holiday Inn Express

Front Desk Agent | Dayton Fairfield Inn Water Street

Front Desk Sales Associate

Night Auditor | Dayton Fairfield Inn Water Street

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