Top 1 Library technician Jobs in Troy, Oh

IT Support Technician
Troy-Miami County Public Library —Troy, OH
- $22 - $25 an hour
- Full-time
- Background check
- Mid-level
- In-person
- Health savings account
- Health insurance
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12d

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IT Support Technician

Troy-Miami County Public Library -
Troy, OH

Quick Apply

Job Details

Full-time
$22 - $25 an hour
12 days ago

Benefits

Health savings account
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
Professional development assistance
Life insurance
Retirement plan

Qualifications

Computer operation
Teamwork
Network infrastructure
Computer hardware
Customer support

Full Job Description

Overview

Join our dynamic team as an IT Support Technician and become the vital link that keeps our technology infrastructure running smoothly! In this energetic role, you will provide essential technical support to users, troubleshoot hardware and software issues, and ensure seamless operation of our computer systems. Your proactive approach will help foster a productive environment where technology empowers every team member to excel. We value enthusiastic problem-solvers who thrive in fast-paced settings and are eager to make a tangible impact through exceptional customer service and technical expertise.

Duties

Deliver prompt and effective technical support to end-users via help desk systems, resolving issues related to hardware, software, operating systems, and network connectivity.
Troubleshoot and repair computer hardware components, including desktops, laptops, mobile devices, and peripherals.
Assist with network troubleshooting involving LAN (Local Area Network), TCP/IP protocols, DNS (Domain Name System), VPNs (Virtual Private Networks), firewalls, and TCP configurations to ensure secure and reliable connectivity.
Manage user accounts and permissions through Active Directory and GPO (Group Policy Objects) to maintain security standards.
Support operating systems such as Windows, macOS, and Linux by performing updates, configurations, and troubleshooting.
Maintain documentation of support tickets, resolutions, and system configurations to streamline future troubleshooting efforts.
Collaborate with team members to analyze IT infrastructure needs and implement improvements that enhance overall system performance.

Experience

Proven experience in providing IT support within a help desk environment or similar setting.
Strong knowledge of Microsoft Office applications and desktop support procedures.
Hands-on experience with computer networking concepts including LAN setup, TCP/IP troubleshooting, DNS management, VPN configuration, and firewall settings.
Familiarity with operating systems such as Windows (including Windows Server environments), macOS, and Linux distributions.
Ability to diagnose hardware issues related to computer hardware components and peripherals effectively.
Excellent communication skills with a customer-focused approach to technical support.
Demonstrated ability to manage customer support tickets efficiently using help desk systems while maintaining high-quality service standards.

Join us in delivering top-tier IT support that keeps our organization connected and productive! We’re looking for motivated individuals who are passionate about technology and eager to grow their skills in a collaborative environment dedicated to excellence in service delivery.

Pay: $22.00 - $25.00 per hour

Expected hours: 40.0 per week

Benefits:

Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Retirement plan
Tuition reimbursement
Vision insurance

Work Location: In person

Quick Apply

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