Top 71 Concierge Jobs in Troy Mi

Guest Experience & eCommerce Coordinator
Tapper's Diamonds & Fine Jewelry —West Bloomfield Township, MI
- $19 - $24 an hour
- Weekends as needed
- Background check
- Quality control
- Organizational skills
- Health savings account
- Health insurance
Quick Apply
Concierge
Sunrise Senior Living —Troy, MI
- $16.00 - $19.75 an hour
- Part-time
- Computer literacy
- High school diploma or GED
- Data entry
- Paid holidays
- Health insurance
Concierge -- Weekends Required
Waltonwood Lakeside —Sterling Heights, MI
- Part-time
- High school diploma or GED
- Organizational skills
- Cleaning
- Health insurance
- Dental insurance
Quick Apply
Weekend Concierge
Waltonwood —Sterling Heights, MI
- Part-time
- High school diploma or GED
- Organizational skills
- Cleaning
2d
Membership Concierge I
Life Time —Rochester Hills, MI
- Part-time
- High school diploma or GED
- Ability to stand for extended periods
- Communication skills
Full Time Housekeeper/Concierge - Midnights (11pm-7am)
Beztak Senior Living —Rochester Hills, MI
- $17 - $19 an hour
- Full-time
- Ability to sit for extended periods
- 1 year
- Entry level
- Health savings account
- Paid holidays
Quick Apply
13d
Campus Concierge
United Wholesale Mortgage —Pontiac, MI
- Full-time
- Office
- University
- Communication skills
- Paid training
- Health insurance
Weekend Concierge
Willowbrook Hills —Auburn Hills, MI
- $16.50 an hour
- Part-time
- Computer literacy
- High school diploma or GED
- Computer skills
Quick Apply
Concierge - Contingent
The Avalon of Auburn Hills —Auburn Hills, MI
- $16 an hour
- Part-time
- High school diploma or GED
- Communication skills
- Entry level
Weekend & Evening Spa Concierge
The Woodhouse Day Spa - Rochester Hills —Rochester Hills, MI
- Part-time
- Entry level
Quick Apply
Concierge
Rocket Companies —Detroit, MI
- Full-time
- Research
- Office
- Data entry
Patient Coordinator I Concierge Service
McLaren Health Care —Southfield, MI
- Full-time
- Surgery
- Word processing
- High school diploma or GED
13d
Concierge
M SHAPIRO REAL ESTATE GROUP —West Bloomfield Township, MI
- $21 - $23 an hour
- Weekends as needed
- Office
- Residential
- Experience equivalent to degree accepted
Quick Apply
Beauty Advisor - Concierge
Neiman Marcus —Troy, MI
- $13 - $18 an hour
- Full-time
- Merchandising
- Entry level
- Disability insurance
- Health insurance
3d
CSS Phone Specialist
Midland Credit Management —Troy, MI
- Full-time
- Mid-level
- Microsoft Office
- High school diploma or GED
- Paid training
- Paid holidays
Concierges Weekend-PT/AFTERNOON
Rose Senior Living Clinton Township —Clinton Township, MI
- From $17.50 an hour
- Part-time
- High school diploma or GED
- Communication skills
- Entry level
Scheduling Coordinator
Great Oaks Periodontics and Dental Implants —Rochester Hills, MI
- Full-time
- Dental office
- HIPAA
- High school diploma or GED
- Health savings account
- Disability insurance
Quick Apply
Patient Services Representative
Corewell Health —Grosse Pointe, MI
- Full-time
- Hybrid work
- Acute care
- Hospital
- Mid-level
2d
Part Time Front Desk Concierge - ROOST Detroit
Method Co. —Detroit, MI
- Part-time
- Residential
- Hotel
- Ability to lift 50 pounds
- Dental insurance
- Vision insurance
Quick Apply
Spa Attendant (Fast track to Guest Concierge)
Rivage Day Spa —Birmingham, MI
- Part-time
- 18 years or older
- Restaurant experience
- Communication skills
- Paid time off
Quick Apply

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Guest Experience & eCommerce Coordinator

Tapper's Diamonds & Fine Jewelry -
West Bloomfield Township, MI

Quick Apply

Job Details

Full-time
$19 - $24 an hour

Benefits

Health savings account
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Professional development assistance
Life insurance
Referral program

Qualifications

Live chat
Visitor query response
Retail customer service procedures
Email customer support
Texting/chatbox tools
Phone communication
Packing
Customer order taking
Retail shipping operations
Logistics customer service
Vendor coordination
Process improvement
Answering guest questions
Customer support experience within e-commerce industry
E-commerce
Asana
Order shipping
Manual packaging
Managing clients in a customer support role
Concierge services
Quality issues
Retail store experience
Quality control
Online retail experience
Organizational skills
Relationship management
Customer issue escalation
Computer skills
CRM system proficiency
Order issue resolution

Full Job Description

Job Overview

Tapper’s Diamonds and Fine Jewelry is actively seeking a Guest Experience & eCommerce Coordinator. Tapper’s is celebrating over 45 years in business and has been recognized as one of the Top Workplaces by the Detroit Free Press. This is a wonderful opportunity to join a growing, values-driven organization in a professional and collaborative environment.

At Tapper’s, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work toward creating a workforce that reflects the diversity of our clients and the communities we serve.

Client Care & Digital Experience Coordinator

Position Summary

The Guest Experience & eCommerce Coordinator serves as a key touchpoint for Tapper’s guests, ensuring prompt, professional, and hospitality-driven communication across all digital and phone channels.

This role is responsible for managing inbound phone calls, web chats, digital inquiries, and full eCommerce order fulfillment while supporting corporate, concierge-level, and event-related guest needs. The ideal candidate delivers a polished, luxury-level experience that reflects Tapper’s commitment to exceptional service and long-term guest relationships—both digitally and operationally.

Key Responsibilities

Guest Communication & Support

Serve as the primary responder for inbound phone calls, directing guests appropriately while resolving inquiries whenever possible.
Respond to web chat inquiries in real time, providing accurate information, warm hospitality, and clear next steps.
Manage incoming digital inquiries (email, website contact forms, sales inbox, chat) with timely and professional responses.
Route brand-specific inquiries appropriately.
Ensure all guest interactions reflect Tapper’s service standards, tone, and brand values.

eCommerce & Web Order Fulfillment

Process and fulfill web orders from start to finish, including:
Pulling merchandise and performing quality control
Processing orders in POS
Packaging, gift wrapping, and preparing handwritten thank-you notes
Shipping preparation and coordination
Monitor order status through completion and delivery.
Proactively communicate with guests regarding order updates, delays, or special requests.
Handle returns and exchanges.
Maintain accurate order tracking and updates in company systems (Asana and POS).
Provide occasional after-hours or weekend responses as needed to maintain a high-touch guest experience.

Corporate & Concierge Support

Assist with corporate orders, gifting inquiries, and special requests, coordinating with leadership, stores, or vendors as appropriate.
Support ring sizer requests and related guest correspondence.
Respond to donation inquiries received through digital channels and route appropriately.
Ensure seamless handoffs between corporate support and store teams for high-touch or VIP guests.

Guest Feedback & Reporting

Compile and manage bi-weekly guest reviews from Podium.
Track and log reviews across additional platforms as assigned.
Coordinate internal recognition documentation tied to guest reviews.
Create, distribute, and compile surveys for internal and external events, providing organized reporting and insights to leadership.
Identify recurring questions or issues and share recommendations to improve processes and guest experience.

Cross-Functional Collaboration

Partner closely with Executive Leadership, Marketing, Sales, Repair, and Merchandising teams to ensure alignment and seamless execution of guest-related initiatives.
Coordinate with store teams to support order fulfillment, guest follow-up, and special requests while maintaining clear communication and accountability.
Serve as a central point of connection between digital guest interactions and in-store experiences, ensuring consistency across all touchpoints.
Communicate recurring guest needs, trends, or operational challenges to appropriate departments to support continuous improvement.
Assist cross-functional teams with guest-experience-driven projects, launches, and service enhancements as needed.

Qualifications & Skills

Prior experience in customer service, hospitality, retail, or eCommerce support preferred.
Strong written and verbal communication skills with a polished, professional tone.
Ability to multitask and manage high volumes of inquiries across multiple channels.
High attention to detail and strong organizational skills.
Comfortable working with technology, including web chat platforms, order management systems, and CRM tools.
Calm, solution-oriented approach when handling guest concerns or escalations.
Appreciation for luxury retail, fine jewelry, and relationship-driven service.

Physical Requirements

Communicate effectively with guests, team members, and vendors by phone, email, chat, and in person.
Use a computer, POS system, CRM, and other business software to manage guest communications and order fulfillment.
Review digital and printed information with attention to detail and accuracy.
Handle jewelry, gift packaging, and other small items requiring fine motor skills.
Remain seated or stationary for extended periods and move throughout the store as needed.
Occasionally lift and carry merchandise, packages, or supplies up to 20 pounds.
Successfully manage multiple priorities in a fast-paced, guest-focused environment.

Success in This Role Looks Like

Guests receive prompt, thoughtful responses and feel cared for in a luxury way.
Web orders are processed accurately and efficiently with clear communication throughout.
Store teams are supported through proper routing and follow-up, not disrupted.
Corporate and concierge requests are handled with discretion, accuracy, and elevated service.
The role enhances consistency and professionalism across all Tapper’s guest touchpoints.

Why Join Tapper’s

Be part of a family-owned luxury retailer known for exceptional guest relationships.
Play a meaningful role in shaping the digital and first-impression experience for our guests.
Collaborate with cross-functional teams in a culture that values service, excellence, and continuous improvement.

Equal Employment Opportunity Statement

We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals are treated with dignity and respect. We provide equal employment opportunities to all applicants and employees and prohibit discrimination and harassment of any kind. Employment decisions are made without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship status, or any other status protected by applicable law.

Pay: $19.00 - $24.00 per hour

Benefits:

401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

concierge jobs in troy mi

Guest Experience & eCommerce Coordinator

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Full Time Housekeeper/Concierge - Midnights (11pm-7am)

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Weekend & Evening Spa Concierge

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Patient Coordinator I Concierge Service

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Beauty Advisor - Concierge

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Scheduling Coordinator

Patient Services Representative

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