Top 4864 Customer experience manager Jobs in Troy Mi

Customer Service Manager
JB Cutting, Inc. —Mount Clemens, MI
- $105,000 - $120,000 a year
- Full-time
- Microsoft Outlook
- 5 years
- Computer literacy
Quick Apply
Department Manager--Customer Experience Manager
Michaels Stores —Rochester Hills, MI
- Weekends as needed
- Mid-level
- Retail management
- Health insurance
- Dental insurance
Manufacturing Office Manager ( Urgent Hire)
Connect Force —Bloomfield Hills, MI
- $70,000 - $80,000 a year
- Urgently hiring
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Opportunities for advancement
Quick Apply
Customer Logistics Operations Manager - Troy, MI
BlueGrace Logistics —Troy, MI
- Full-time
- 5 years
- Mid-level
- Office
- Disability insurance
- Health insurance
Customer Experience Manager
New Vintage USA (NVU) —Oak Park, MI
- From $25 an hour
- Full-time
- Word processing
- Mid-level
- In-person
- Tuition reimbursement
- Paid time off
Quick Apply
13d
Community Manager
Associa —Troy, MI
- Remote
- Microsoft Excel
- Microsoft Outlook
- Mid-level
14d
Customer Experience Program Manager
Stellantis —Auburn Hills, MI
- Dealership
- Analysis skills
- Bachelor's degree
Quality Manager (Automotive Experience Required)
Harada Industry of America, Inc. —Novi, MI
- $120,000 - $140,000 a year
- Full-time
- Hybrid work
- Spanish
- Microsoft Excel
- 5 years
- Paid holidays
- Disability insurance
Quick Apply
14d
Field Marketing Manager, Canvassing and Lead Generation
Vault Roofing —Detroit, MI
- $65,000 - $130,000 a year
- Full-time
- Hybrid work
- 5 years
- Driver's License
- Supervising experience
Quick Apply
Home Show & Festival Manager
WeatherGard Windows —Farmington, MI
- From $100,000 a year
- Full-time
- Background check
- Driver's License
- Team management
- Health insurance
- Dental insurance
Quick Apply
2d
Electrification Engineering Manager
D-Riven Engineered Solutions —Canton, MI
- $111,000 - $120,000 a year
- Weekends as needed
- Microsoft Excel
- Engineering
- 11+ years
- Health savings account
- Health insurance
Quick Apply
General Manager
Fern Hill Golf Club —Clinton Township, MI
- $50,000 - $55,000 a year
- 8 hour shift
- Bar
- Casual dining restaurant
- Fast casual restaurant
- Health insurance
- Dental insurance
Quick Apply
GENERAL MANAGER-INDUSTRIAL Hydraulic and Pneumonic DISTRIBUTION
Galco Industrial Electronics —Sterling Heights, MI
- Full-time
- Oracle
- 5 years
- Assembly
Multi-Site Occupational Health & Safety Manager
Lipari Foods —Warren, MI
- Full-time
- Management
- Bachelor's degree
- Travel
Account Manager- Nissan
Gecom Corporation —Novi, MI
- Full-time
- Microsoft Word
- Background check
- Spanish
- Health insurance
- Dental insurance
Quick Apply
7d
Hearing Case Manager/Legal Assistant
Nyman Turkish PC —Troy, MI
- $23 an hour
- Administrative experience
- High school diploma or GED
- Computer skills
- Paid holidays
- Health insurance
Quick Apply
Operations Manager (Automotive Experience Required)
Harada Industry of America, Inc. —Novi, MI
- $115,000 - $130,000 a year
- Full-time
- Hybrid work
- Spanish
- Bachelor's degree
- Team management
- Health savings account
- Paid holidays
Quick Apply
Account Manager - Cut/Sew/Lamination
Fisher Dynamics —Saint Clair Shores, MI
- Full-time
- Background check
- 5 years
- Engineering
- Health savings account
- Health insurance
Quick Apply
8d
Manager on Duty (MOD)
Franklin Athletic Club —Southfield, MI
- $15 - $18 an hour
- 8 hour shift
- Hospitality
- Sales
- Customer service
- 401(k)
- Paid time off
Quick Apply
Quality Manager
Exotic Automation & Supply —New Hudson, MI
- $65,000 - $85,000 a year
- Full-time
- 3 years
- Bachelor's degree
- Product management
Quick Apply
11d

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customer experience manager jobs near troy mi

Customer Service Manager

JB Cutting, Inc. -
Mount Clemens, MI

Quick Apply

Job Details

Full-time
$105,000 - $120,000 a year

Qualifications

Customer communication
Team supervision
Managing teams in a customer support role
Employee relationship building
Manufacturing facility experience
Supervising experience
Manufacturing company experience

Full Job Description

Description:

JB Cutting is seeking a proactive, customer-focused Customer Service Manager to lead our Customer Service team while ensuring an exceptional experience for our customers from order entry through delivery. This position is responsible for overseeing day-to-day customer service operations, managing and developing the Customer Service team, resolving customer concerns, improving processes, and collaborating with internal departments to ensure orders are completed accurately and on time.

The ideal candidate is an organized leader who thrives in a fast-paced manufacturing environment, communicates effectively with both customers and internal teams, and is passionate about building strong customer relationships.

Requirements:

Essential Duties & Responsibilities

Lead, coach, and develop the Customer Service team to provide outstanding customer support.
Monitor team performance, establish goals, and conduct performance evaluations.
Ensure customer inquiries, concerns, and requests are handled professionally and in a timely manner.
Oversee order entry, order acknowledgments, revisions, and order accuracy.
Serve as the primary escalation point for customer issues and work cross-functionally to drive timely resolution.
Partner with Sales, Production, Purchasing, Scheduling, Shipping, and Quality to ensure customer expectations are met.
Monitor order status and proactively communicate delays, shortages, or changes to customers.
Develop and maintain strong relationships with key customer accounts.
Review customer service metrics and identify opportunities for continuous improvement.
Create and implement standardized processes to improve efficiency and customer satisfaction.
Assist in developing departmental procedures, training materials, and best practices.
Maintain accurate customer records and documentation within company systems.
Coordinate with Purchasing and vendors regarding customer-specific material requirements when necessary.
Participate in customer meetings and support strategic account initiatives.
Ensure the department maintains a high level of professionalism, responsiveness, and accountability.
Perform other duties as assigned.

Qualifications

Associate's or Bachelor's degree in Business, Supply Chain, Communications, or a related field preferred.
5+ years of customer service experience in a manufacturing environment.
Previous supervisory or management experience required.
Strong understanding of manufacturing processes, production scheduling, and order fulfillment preferred.
Excellent communication, interpersonal, and conflict resolution skills.
Highly organized with exceptional attention to detail.
Ability to prioritize multiple tasks in a fast-paced environment.
Strong problem-solving and decision-making abilities.
Proficiency with Microsoft Office, particularly Excel and Outlook.
Experience with ERP/MRP systems is preferred.

Knowledge, Skills & Abilities

Exceptional customer service mindset.
Strong leadership and team development skills.
Excellent verbal and written communication.
Ability to build positive relationships with customers and coworkers.
Analytical thinker with strong organizational skills.
Ability to remain calm and professional under pressure.
Continuous improvement mindset with a focus on efficiency and process optimization.

Physical Requirements

Ability to sit for extended periods while working at a computer.
Occasionally walk throughout the manufacturing facility.
Ability to lift up to 20 pounds occasionally.

Why JB Cutting?

At JB Cutting, we pride ourselves on delivering quality products and exceptional customer service. Our team is built on our core values of Family, Hard Work, Reliability, Dedication, Positivity, and Honesty. We are looking for a leader who shares those values and is committed to helping both our customers and our employees succeed.

Quick Apply

Refine Your Search

customer experience manager jobs in troy mi

Customer Service Manager

Department Manager--Customer Experience Manager

Manufacturing Office Manager ( Urgent Hire)

Customer Logistics Operations Manager - Troy, MI

Customer Experience Manager

Community Manager

Customer Experience Program Manager

Quality Manager (Automotive Experience Required)

Field Marketing Manager, Canvassing and Lead Generation

Home Show & Festival Manager

Electrification Engineering Manager

General Manager

GENERAL MANAGER-INDUSTRIAL Hydraulic and Pneumonic DISTRIBUTION

Multi-Site Occupational Health & Safety Manager

Account Manager- Nissan

Hearing Case Manager/Legal Assistant

Operations Manager (Automotive Experience Required)

Account Manager - Cut/Sew/Lamination

Manager on Duty (MOD)

Quality Manager

I want to receive the latest job alert for customer experience manager in troy mi

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