Top 6 Desktop support manager Jobs in Troy Mi

Mainframe Operator - Level 1 Incident Manager
OpTech LLC —Pontiac, MI
- $38 - $42 an hour
- Contract
- 5 years
- Ability to lift 50 pounds
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
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Team Lead / Support Lead IT Managed Services Help Desk
Stafford Gray —Detroit, MI
- Contract
- 7 years
- Windows
- Microsoft Office
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Program Manager/Training Lead
Contact Government Services, LLC —Detroit, MI
- $180,000 - $200,000 a year
- Full-time
- 5 years
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Lead Trainer - T1A2
Diagnostic Innovations, LLC. —Ferndale, MI
- Email
- Mid-level
- IT
- 4 years
Command Center Supervisor
Actron Systems —Detroit, MI
- Full-time
- Background check
- Computer literacy
- Writing skills

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desktop support manager jobs near troy mi

Mainframe Operator - Level 1 Incident Manager

OpTech LLC -
Pontiac, MI

Quick Apply

Job Details

Contract
$38 - $42 an hour
5 days ago

Benefits

Health insurance
Dental insurance
401(k)

Qualifications

Customer communication
Engineering equipment malfunctions diagnostics
Collaboration
Incident management software
Equipment troubleshooting
Attention to detail
Computer hardware
Incident management operations support
Mainframe
Hardware support
Customer support ticket management
Microsoft Teams
Customer support
Manual handling
Video conferencing systems operation
Ticketing system technical support

Full Job Description

We are seeking a dedicated Mainframe Operator - Level 1 Incident Manager

Location: Pontiac, MI -- ONSITE... no remote

Expected start date: 9/21/2026

Duration: ongoing

Contract assignment. Up to $43/hour. Benefits-eligible

Purpose:

To join our IT support team. In this role, you will be responsible for monitoring and managing mainframe systems, ensuring operational stability, and promptly addressing incidents to minimize downtime.
Your expertise will support the seamless functioning of critical IT infrastructure, contributing to overall organizational efficiency. The ideal candidate will possess strong technical troubleshooting skills, excellent communication abilities, and a proactive approach to incident management.

Key Responsibilities:

Functions as a Level 1 Incident Manager for critical incidents/events relating to various IT technology.
Quickly create, escalate, triage and track customer technology related incidents.
Excellent communication skills necessary to collaborate with IT staff, customers and vendors
Utilize graphical monitoring systems tracking availability and status of infrastructure connectivity, assets and services.
Monitors mainframe control consoles, periodically checking system performance.
May assist with the review/validation of mainframe job control language.
Perform deliveries as assigned and must be able to lift 50 pounds.
The position mandates a presence onsite; there is not a work from home option.
Applicants could be requested to work holidays, days, afternoons and/or midnight shifts.

Environment:

What’s Up Gold, Pingdom, PRTG, IBM Mainframe

Requirement:

·Must have an in-depth knowledge and at least 5 years of experience with Microsoft Teams.

Requirements

Proven experience in mainframe operations or IT support roles with a focus on incident management
Strong knowledge of computer networking concepts such as TCP/IP, DNS, VPNs, firewalls, and network troubleshooting
Familiarity with help desk systems and customer support ticket management tools
Hands-on experience with hardware troubleshooting, equipment diagnostics, and software troubleshooting within enterprise environments
Excellent analysis skills for diagnosing technical issues efficiently
Ability to work under pressure in a fast-paced environment while maintaining attention to detail

If you are passionate about maintaining robust IT operations through effective incident management and technical troubleshooting, we encourage you to apply today. Join our team dedicated to delivering reliable IT support that keeps our organization running smoothly.

Why work at OpTech?

OpTech is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at OpTech, not only do you get health and dental benefits, but you also have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay. Apply today!

By submitting your application, you acknowledge that recruiting technologies, including AI-assisted tools, may be used to support candidate evaluation, sourcing, matching, and communications.

OpTech is an Equal Opportunity Employer (EOE), all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Pay: $38.00 - $42.00 per hour

Expected hours: 40.0 per week

Work Location: In person

Quick Apply

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desktop support manager jobs in troy mi

Mainframe Operator - Level 1 Incident Manager

Team Lead / Support Lead IT Managed Services Help Desk

Program Manager/Training Lead

Lead Trainer - T1A2

Command Center Supervisor

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