Top 2 Senior event manager Jobs in Troy Mi

Senior Events Manager
Marriott International, Inc —Detroit, MI
- $65,523 - $90,000 a year
- Full-time
- No experience needed
- Mid-level
- Hotel
9d
Senior Account Executive - Marketing/Motorsports
Campbell Marketing & Communications —Dearborn, MI
- From $52,681 a year
- Weekends as needed
- Hybrid work
- Clean driving record
- Marketing
- Writing skills
Quick Apply

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Senior Events Manager

Marriott International, Inc -
Detroit, MI

Apply Now

Job Details

Full-time
$65,523 - $90,000 a year
9 days ago

Qualifications

Customer follow-ups
Sales revenue Forecasting
Operations management
Hotel event planning
Greeting customers
Customer satisfaction tracking
Associate's degree in Business Administration
No experience needed
Revenue management
Mid-level
High school diploma or GED
Hotel room assignment management
Managing client accounts
Hospitality Management
Managing event budgets
Meeting facilitation
Project execution
Profitability analysis
Business Administration
Billing issue inquiries
Hotel and accommodations guest complaints handling
Customer satisfaction improvement
Business
Managing hospitality operations budgets
Suggestive selling
Event customer service
2 years
Team motivation (leadership skill)
Event sales

Full Job Description

Additional Information
Job Number26086511
Job CategoryEvent Management
Location333 E Jefferson Ave, Detroit, Michigan, United States, 48226
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $65,523-$90,000 annually
Bonus Eligible: Y

JOB SUMMARY

Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner’s primary contact (following turnover) on property and is responsible for his/her experience.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the event management or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Executing Event Operations

Solve problems and/or suggest alternatives to previous arrangements if necessary.

Leads pre-event and post-event meetings for assigned groups.

Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions.

Manages customer budgets to maximize revenue and meet customer needs.

Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.

Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.

Manages group room blocks and meeting space for assigned groups.

Adheres to all standards, policies, and procedures.

Celebrates successes and publicly recognizes the contributions of team members.

Executing the Sales and Marketing Strategy

Up-sells products and services throughout the event process.

Participates in customer site inspections and assists with the sales process when necessary.

Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).

Managing Profitability

Manages revenue and profitability associated with events.

Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.

Reviews billing and payments with clients.

Providing Exceptional Customer Service

Interacts with guests to obtain feedback on product quality and service levels.

Handles guest problems and complaints.

Makes presence known to customer at all times during entire event process.

Follows up with customer post-event.

Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.

Strives to improve service performance.

Sets a positive example for guest relations.

Reviews comment cards and guest satisfaction results with associates.

Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

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