Top 13 Senior operations manager Jobs in Troy Mi

Senior Client Service Operations Manager (Eastern)
Proof —Southfield, MI
- $120,000 - $140,000 a year
- Full-time
- Office
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
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Senior Client Service Operations Manager (Western)
Proof —Detroit, MI
- $120,000 - $140,000 a year
- Full-time
- Office
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
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SR Operations Manager
Universal Logistics Holdings —Lake Orion, MI
- Full-time
- 5 years
- ERP systems
- Warehouse
Sr. Project Manager (OPERATIONS)
thyssenkrupp Materials NA, Inc. —Southfield, MI
- $109,000 - $163,000 a year
- Email
- 8 years
- Bachelor's degree
- Travel
- Paid holidays
- Health insurance
5d
Sr. Project Manager, Servicing Operations
Stellantis Financial Services US —Auburn Hills, MI
- Overtime
- Hybrid work
- 5 years
- Travel
- Organizational skills
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Senior Manager, Learning Operations Managed Services
Deloitte —Detroit, MI
- $171,600 - $338,300 a year
- Full-time
- Up to 50% travel
- Bachelor's degree
- Travel
5d
Finance Transformation Consultant - Finance Operations, Senior Manager
PRICE WATERHOUSE COOPERS —Detroit, MI
- $124,000 - $280,000 a year
- Oracle
- CPA
- Finance
- Paid holidays
- Health insurance
Supply Chain and Operations, Sourcing & Procurement Consulting Senior Manager – Utilities
Accenture —Detroit, MI
- $122,700 - $338,300 a year
- Full-time
- Oracle
- 5 years
- US work authorization
- Paid holidays
- Disability insurance
Supply Chain and Operations Consulting - Integrated Planning Senior Manager – Utilities
Accenture —Detroit, MI
- $122,700 - $338,300 a year
- Full-time
- Oracle
- 5 years
- Mentoring
- Paid holidays
- Disability insurance
Life, Annuity & Group Benefits Operations Consultant - Sr. Manager
PRICE WATERHOUSE COOPERS —Detroit, MI
- $124,000 - $280,000 a year
- 7 years
- Finance
- Bachelor's degree
- Paid holidays
- Health insurance
Payer Back Office Strategy / Technology / Operations Consultant, Senior Manager
PRICE WATERHOUSE COOPERS —Detroit, MI
- $124,000 - $280,000 a year
- 7 years
- Master's degree
- Analysis skills
- Paid holidays
- Health insurance

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Senior Client Service Operations Manager (Western)
Proof —Detroit, MI
Bachelor's degree in Business, Operations, or related field; advanced degree or Lean/Six Sigma certification a plus. Partner with Product on the tool roadmap.
$120,000 - $140,000 a year
Quick Apply

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Senior Client Service Operations Manager (Eastern)

Proof -
Southfield, MI

Quick Apply

Job Details

Full-time
$120,000 - $140,000 a year

Benefits

Health insurance
Dental insurance
Vision insurance

Qualifications

Cost management
Six Sigma Certification
Succession planning
Operational analysis
Sourcing
Pricing
Performance improvement leadership
Strategic management
Serving clients
Organization design
Tooling
Coaching
Performance management strategy
Resource planning methods
Operations coordination planning
Strategy Development (Quality assurance practices)
Bachelor's degree in business
Operations transformation
Process design
Metrics Reporting
Incident Escalation
Legal firm experience
Leadership development
Change management
Disciplinary action management
Team development
Talent pipeline development
Collaboration with product development teams
Analysis skills
Bachelor's degree

Full Job Description

Eastern Client Service Operations, Senior Manager

Client Service Operations • Full-Time Leadership Role • Southfield, Michigan

ABOUT PROOF

Launched in 2018, Proof is a national platform for service of process supporting thousands of law firms across the United States. We connect law firms with process servers and enable electronic court filing through a modern, technology-driven platform — automating document ingestion, compliance, real-time job matching, and integrations with leading legal software. Today, Proof delivers over 60,000 documents per month through a network of ~2,000 contracted process servers.

ROLE OVERVIEW

The Senior Operations Manager runs the Operations function, not a team within it. You manage 3–5 Operations Managers and own the operating model itself: how Operations is structured, what it measures, how it makes decisions, and how it scales. Your job is to make your Managers successful — not to do their jobs. Operations runs predictably through growth, change, and pressure because the system you've built holds it together.

COMPETENCY FRAMEWORK

Execution & Quality

Function-Level Outcomes: Own SLA, quality, productivity, cost, and retention across all teams. When the function misses, you own the diagnosis and the fix.
Service Model Design: Design the service model (tiering, response standards, escalation) and deliver against it at scale. Serve as operations executive sponsor for enterprise clients; participate in QBRs.
Problem Prioritization: Identify and prioritize the highest-leverage operational problems; kill work that doesn't move the needle. Diagnose systemic issues — capacity, structure, incentives, tooling — and drive multi-quarter solutions.
Anticipation & Prevention: Anticipate second- and third-order effects of change. Drive initiatives that prevent next year's problems, not just fix this quarter's.
Capacity Building: Build capacity without proportional investment. Make deliberate choices about what to build internally vs. source from Product or vendors.
QA Framework Ownership: Own the QA framework across teams: escape rate, audit posture, defect rate, billing accuracy. Set and enforce the standard for what 'good' looks like.
Organizational Resilience: Build an operations function that absorbs growth, M&A, regulatory change, and strategic pivots without breaking SLAs. Model composure under sustained pressure.

Technical Expertise

Metrics Framework: Own the Operations metrics framework: what we measure, what 'good' looks like, and what triggers action. Build executive reporting where numbers are right, narrative is honest, and recommendations are specific.
Tool Standards: Set tool fluency standards across teams. Partner with Product on the tool roadmap. Don't tolerate manual workarounds that should be automated.
Compliance Interpretation: Own the compliance interpretation framework; partner with Legal Operations on a defensible standard. Ensure operational adherence to legal, regulatory, and contractual requirements across service of process and court filing.
Server Partnership Model: Own the server partnership model: selection, development, escalation, and retirement. Own the pricing and assignment model at the function level. The function's reputation in the server network is a strategic asset.

Communication & Collaboration

Manager Development: Manage 3–5 Operations Managers. Own leadership development, succession planning, manager training, and performance calibration. Make the call on hiring, promotions, PIPs, and terminations. The strength of the Manager bench is the primary measure of this role.
Management Standards: Set the management standard — 1:1s, performance conversations, coaching, team rhythms — and audit adherence. Create an environment where Managers make decisions, take risks, and learn from mistakes without thrashing.
Communications Operating Model: Set the communication operating model across Operations: cadences, escalation paths, written standards, executive reporting. Own the narrative on operational performance — what's working, what isn't, what you're doing about it.
Cross-Functional Leadership: Own the cross-functional operating model for how Ops works with CS, Sales, Product, Marketplace, and Legal. Bring problems with proposed solutions. Be credible in front of senior leadership, enterprise clients, and the operations floor.
Culture & Visibility: Build a culture where people raise issues without fear. Be available to skip-level reports without undermining Managers. Be visible enough that Specialists know who you are and what you stand for.

WHAT SUCCESS LOOKS LIKE (FIRST 12 MONTHS)

Operations meets or exceeds SLA, quality, and cost targets across all teams, with measurable improvement on at least two
A documented operating rhythm, metrics framework, and escalation model are in place and followed without your active enforcement
At least one Operations Manager is developed to credibly backfill your role on an interim basis
Executive leadership describes Operations as a strategic partner — not a function to be managed
You've identified the next 2–3 structural changes required for the next year of growth and built the plan to get there

QUALIFICATIONS

7+ years of operations experience, including 2+ years managing managers; high-growth, service-delivery, or regulated-industry experience strongly preferred
Demonstrated track record owning function-level KPIs at scale and materially improving them — you can show what you changed, why, and what moved
Proven people leader: can speak in detail about Managers developed, hard calls made, and bench strength built
Strong analytical and structured-thinking skills; comfortable building and defending an operations roadmap tied to company strategy
Excellent executive communication; credible across senior leadership, enterprise clients, and the operations floor
Experience in legal services, service of process, regulated operations, or complex service-delivery environments strongly preferred
Bachelor's degree in Business, Operations, or related field; advanced degree or Lean/Six Sigma certification a plus

ROLE DETAILS

Full-time, in-person, Southfield office
Must be available during normal business hours, with flexibility for escalations and coverage needs outside of them
Two work-from-home days per month
Health benefits including vision and dental; flexible time off
Salary Range $120,000-$140,000 depending on experience. Eligible to participate in company bonus plan.

E-Verify

This company participates in E-Verify, for more information view the Participation and Right to Work Posters.

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Refine Your Search

senior operations manager jobs in troy mi

Senior Client Service Operations Manager (Eastern)

Senior Client Service Operations Manager (Western)

SR Operations Manager

Sr. Project Manager (OPERATIONS)

Sr. Project Manager, Servicing Operations

Senior Manager, Learning Operations Managed Services

Finance Transformation Consultant - Finance Operations, Senior Manager

Supply Chain and Operations, Sourcing & Procurement Consulting Senior Manager – Utilities

Supply Chain and Operations Consulting - Integrated Planning Senior Manager – Utilities

Life, Annuity & Group Benefits Operations Consultant - Sr. Manager

Payer Back Office Strategy / Technology / Operations Consultant, Senior Manager

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