Top 52 Service desk support Jobs in Troy Mi

Service Desk/Onsite Support Technician
Awecomm —Troy, MI
- Full-time
- Hybrid work
- Microsoft Outlook
- Writing skills
- Mid-level
- Profit sharing
- 401(k) matching
1d
Entry Level MSP Technician (Help Desk)
Grid4 Communications —Troy, MI
- $40,000 - $57,850 a year
- Full-time
- Computer Science
- Windows
- Associate's degree
- Paid jury duty
- Paid holidays
Quick Apply
Service Desk Consultant
TAZ Networks —Clinton Township, MI
- Email
- Hybrid work
- Entry level
- Work from home
Part-Time Technical Support Representative
Service Lane eAdvisor —Troy, MI
- From $15 an hour
- Part-time
- Background check
- Computer Science
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
IT Support Desk Operator
MCNAUGHTON-MCKAY ELECTRIC CO —Madison Heights, MI
- Full-time
- Office
- Windows
- Continuous improvement
Quick Apply
Technical Support Representative
Service Lane eAdvisor —Troy, MI
- From $17 an hour
- Monday to Friday
- Background check
- Computer literacy
- Office
- Paid holidays
- Dental insurance
Quick Apply
IT Helpdesk Hero
Xpert Technologies —Troy, MI
- Full-time
- Hybrid work
- SharePoint
- Entry level
- Health insurance
- 401(k) 4% Match
Quick Apply
IT Help Desk Technician
PRIORITY WASTE RESOURCES LLC —Clinton Township, MI
- Microsoft Outlook
- Office
- Windows
Quick Apply
Help Desk Support Technician (Edustaff)
Utica Community School District —Sterling Heights, MI
- $17.25 an hour
- Weekends as needed
- English
- Mid-level
- Office
Service Desk Technician Level 2
Auxiom LLC —Rochester, MI
- $55,000 - $70,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
IT Support Specialist - Contract - Troy, MI - Onsite
INFO ORIGIN INC —Pontiac, MI
- $40 - $50 an hour
- Contract
- Mid-level
- Windows
- SharePoint
Quick Apply
9d
IT Support Specialist
Oakland University —Rochester, MI
- $66,512 a year
- Full-time
- Classroom
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
IT Specialist/Desktop Support
Connection —Detroit, MI
- $39 an hour
- Full-time
- Microsoft Outlook
- HIPAA
- Mid-level
9d
IT Support Technician Co-op
PCS, Inc. —Fraser, MI
- $23 an hour
- Overtime
- Computer literacy
- Windows
- Organizational skills
Quick Apply
22h
Service Desk Coordinator
Detroit IT —Birmingham, MI
- Full-time
- Bachelor's degree
- Organizational skills
- Business Administration
Quick Apply
ONSITE IT SUPPORT TECHNICIAN
QUANTUM SERVICES GROUP LLC —Auburn Hills, MI
- $50,000 - $55,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
IT Support Technician (Southfield, MI | 23.00/hr)
Playtech —Southfield, MI
- $23 an hour
- Weekends as needed
- Computer literacy
- Mid-level
- Windows
- Health savings account
- Health insurance
Quick Apply
3d
Jr. Service Desk Technician
Detroit IT —Birmingham, MI
- Full-time
- Windows
- Communication skills
- Entry level
Quick Apply
IT Support Specialist L2
Milestone Technologies, Inc. —Detroit, MI
- Weekends as needed
- Mid-level
- Office
- Windows
Help Desk Level II & Level III
True World Group —Novi, MI
- $53,000 - $63,000 a year
- Full-time
- Hybrid work
- Computer science
- Azure
- Computer Science
- Disability insurance
- Health insurance
Quick Apply

I want to receive the latest job alert for service desk support in troy mi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk support jobs near troy mi

Service Desk/Onsite Support Technician

Awecomm -
Troy, MI

Apply Now

Job Details

Full-time
1 day ago

Benefits

Profit sharing
401(k) matching

Qualifications

Customer communication

Full Job Description

About Awecomm
Awecomm is an exciting IT services company delivering exceptional solutions to the small and midsize market. We are a nationally recognized top technology provider and are honored to be a Best & Brightest workplace 5 years and counting. Our unique service platform provides complete IT solutions for our clients so they can focus on their core business. We help our clients innovate with technology and process, enabling their growth and success. Our client partnership is central to our shared success. Overall, our core purpose is to help great people advance and great companies thrive.
At Awecomm, our values are core to our mission to be passionately supporting 25,000 great people:

Be Transparent – open and honest is not optional
Be Helpful – enthusiastic, flexible, supportive, and team oriented
Be Exceptional – together we can go beyond great, and be exceptional

If you share our values, are excited about our mission, and are looking for a career where you can be exceptional and work with an exceptional team, Awecomm may be the place for you.

What you will be doing
As a Service Desk/Onsite Support Technician, you will serve as both a remote technical support technician and a hands-on technical presence for a subset of our key clients with travel to local sites. This role is a hybrid role that works directly and continuously with Awecomm’s centralized Support Team to ensure all onsite technical needs are addressed promptly, consistently, and in alignment with Awecomm’s processes.
The ideal candidate is comfortable working in a hybrid role with requirements to work onsite at client environments multiple times per week while also working remotely and/or from our corporate office in Troy, MI. The ideal candidate is proactive, customer focused, and comfortable supporting fast-moving manufacturing and services clients with critical systems and processes such as production equipment, network infrastructure, and workstation environments and end user onboarding which needs to be supported. Some key activities in this role with include:

Provide exceptional customer service to clients resolving incidents and services requests. These tickets will include IMACs (install, move, add, change)
Troubleshoot and resolve technical issues related to hardware (Windows OS, Android/iOS Devices, and other network/infrastructure components) and software (MS365 and many line of business applications) necessary to support end users, production and regular business operations.
Organize, track, and prioritize workload to exceed client expectations
Effectively capture technical issues and document in ITSM (Halo PSA).
Assist System Administrators resolve infrastructure issues with hot hands support.
Learn new technologies and develop in document specific domain knowledge in KB articles for your focus clients.
Follow procedural documentation to setup and provision workstations and users with a variety of different technologies
Act as the primary onsite extension of the centralized Awecomm Support, collaborating daily to resolve issues escalated from the service desk.
Provide real-time visibility into onsite conditions, hardware status, and user needs so Awecomm teams can act quickly and accurately.
Ensure onsite tasks, hands-on troubleshooting, and physical interventions (e.g., equipment resets, inspections, cabling) are completed in coordination with Awecomm guidance.
Deliver in person support when directed by Awecomm Support for workstation issues, account access, device troubleshooting, and application assistance.
Maintain onsite hardware inventories and ensure accurate tracking for Awecomm asset management.
On-call rotation

Experience & skills that will enable your success

Demonstrated passion for technology and client service
Excellent communication and writing skills
Proven ability to provide exceptional client service
Proven ability to know limits and seek assistance
Consistent track record of demonstrated ambition with successful results
Effective decision-making skills
Excellent problem-solving skills
Ability and passion to continuously learn new technologies in a fast-paced environment
Education and experience demonstrate a track record of success – 4+ years’ experience in a technical support role, preferably onsite
Associates Degree or experience in a related field
Technical skills within the following but not limited to:
- Windows OS
- iOS and Android Mobile Devices
- Office applications: Outlook, Word, Excel, etc.
- Laptop and Desktop Hardware troubleshooting
- Active Directory
- Email setup and troubleshooting
- Network troubleshooting (TCP/IP, Switches, Basic troubleshooting methods)
- Printer install and troubleshooting
- Workstation imaging and prep for deployments
- Badge systems and/or industrial devices

Why you will excel and love working at Awecomm
You will fit right in if you love to provide exceptional service, work as a team, and love technology. Some key indicators include:

Excited to work with the latest technology and cybersecurity solutions
Own your experience, and be proud of it
Excited and passionate about learning new technology
Want to collaborate with others to solve problems and find a better way
Always looking to make improvements – continuous improvement focus and really enjoy making an impact
Drive and ambition to grow and initiate change
Put the needs of others, especially clients, first
Excited to come to work every day and help the TEAM succeed
Flexible and have a positive attitude
Ambition for advancement and your own continuous improvement commitment
Career focused – want to grow and prepare for your next role at Awecomm

Additional Reasons to love Awecomm

Awecomm culture, values, purpose, and mission
Casual work environment
Work with great team members committed to the overall success of the team
Competitive pay and benefits, including 401k Plan with company match
Team recognition program – earn points toward swag, gift cards, & more
Profit sharing plan – we all share in our collective success
Career advancement with career development

kv6GXjeAIp

Apply Now

Refine Your Search

service desk support jobs in troy mi

Service Desk/Onsite Support Technician

Entry Level MSP Technician (Help Desk)

Service Desk Consultant

Part-Time Technical Support Representative

IT Support Desk Operator

Technical Support Representative

IT Helpdesk Hero

IT Help Desk Technician

Help Desk Support Technician (Edustaff)

Service Desk Technician Level 2

IT Support Specialist - Contract - Troy, MI - Onsite

IT Support Specialist

IT Specialist/Desktop Support

IT Support Technician Co-op

Service Desk Coordinator

ONSITE IT SUPPORT TECHNICIAN

IT Support Technician (Southfield, MI | 23.00/hr)

Jr. Service Desk Technician

IT Support Specialist L2

Help Desk Level II & Level III

I want to receive the latest job alert for service desk support in troy mi

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected