Top 70 Operations supervisor Jobs in Troy Ny

Operations Program Support Supervisor
Public Partnerships LLC —Latham, NY
- $69,500 - $83,250 a year
- Full-time
- Mid-level
- High school diploma or GED
- Organizational skills
Quick Apply
6d
Operations Manager – Payroll, Tax & HCM
GTM Payroll Services Inc —Clifton Park, NY
- $85,000 - $110,000 a year
- Full-time
- Microsoft Outlook
- Writing skills
- 8 years
- Health insurance
- Dental insurance
Quick Apply
People Operations Manager
Wright Electric —Malta, NY
- $75,000 - $140,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Office
- Health insurance
- Dental insurance
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Operations Supervisor - Bi-Lingual
Martinez Cleaning LLC —Albany, NY
- $49,920 - $52,000 a year
- Weekends as needed
- Mid-level
- Driver's License
- Supervising experience
- 401(k)
- Professional development assistance
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6d
Operations Manager
Temco Logistics —Albany, NY
- $70,000 - $75,000 a year
- Full-time
- Mid-level
- Leadership
- Health insurance
- Dental insurance
Quick Apply
7d
11450A - Supervisor, Operations
BakeMark —Saratoga Springs, NY
- $65,000 - $68,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
Sales and Operations Management Trainee
Penske Truck Leasing and Logistics —Albany, NY
- $25 an hour
- Marketing
- Inventory management
- Pass drug screening
- Employee discount
- Opportunities for advancement
Sales and Operations Management Trainee
Penske Truck Leasing and Logistics —Albany, NY
- $25 an hour
- Marketing
- Inventory management
- Pass drug screening
- Employee discount
- Opportunities for advancement
7d
Administrative Operations Manager(s) : Lally School of Management and the School of Humanities, Arts, and Social Sciences
Rensselaer Polytechnic Institute —Troy, NY
- $75,000 - $87,000 a year
- Weekends as needed
- Background check
- Office
- Finance
- 403(b) matching
- Health insurance
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Operations Manager
Bunzl —Scotia, NY
- $88,000 - $105,000 a year
- Microsoft Excel
- Microsoft Outlook
- Forklift
- Paid holidays
- Dental insurance
Quick Apply
Employee Benefits Operations Manager
Pioneer Bank, National Association —Albany, NY
- $67,500 - $106,100 a year
- Full-time
- 5 years
- HIPAA
- Mid-level
- Dental insurance
- Vision insurance
Quick Apply
Operations Manager
Sciens Building Solutions —Latham, NY
- $150,000 - $175,000 a year
- Full-time
- Mid-level
- Leadership
- 2 years
- Paid holidays
- Disability insurance
Quick Apply
6d
Operations Supervisor
Waste Connections —Clifton Park, NY
- $95,000 - $100,000 a year
- Full-time
- Management
- Mid-level
- CDL
- Disability insurance
- Relocation assistance
Quick Apply
4d
Claims Operations, Senior Manager Meritain TPA, Remote
CVS Health —Albany, NY
- $75,400 - $182,549 a year
- Full-time
- Remote
- 7 years
- Bachelor's degree
- Fair chance
- Health insurance
- Dental insurance
6d
Customer Operations Manager
Hertz —Latham, NY
- $62,400 a year
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Health insurance
4d
Supervisor, Last Mile Operations
RXO, Inc. —Guilderland Center, NY
- $60,000 a year
- Full-time
- Management
- Military
- Basic math
- Paid jury duty
- Health savings account
Manager, Partner Program Operations
Intuit —Albany, NY
- $173,000 - $259,500 a year
- Analysis skills
- Recruiting
- Senior level
3d
Regional Manager, Retail Operations - TurboTax
Intuit —Albany, NY
- $136,500 - $185,000 a year
- Analysis skills
- Bachelor's degree
- QuickBooks
Stores & Mail Operations Supervisor, SG-12
State of New York - Financial Services, Department of —Albany, NY
- $50,425 - $61,548 a year
- Multiple hires
- Background check
- Mid-level
- Office
Fueling Operations Support Manager - REMOTE
Ryder System —Albany, NY
- $75,000 a year
- Weekends as needed
- Mid-level
- 3 years
- High school diploma or GED
- Disability insurance
- Health insurance

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Operations Program Support Supervisor

Public Partnerships LLC -
Latham, NY

Quick Apply

Job Details

Full-time
$69,500 - $83,250 a year
6 days ago

Qualifications

Customer communication
Staff supervision
Managing teams in a customer support role
Coaching
Staff scheduling
High school diploma or GED
Managing clients in a customer support role
Team development
Customer engagement
Computer skills
CRM system proficiency
Team motivation (leadership skill)
General management

Full Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Public Partnerships LLC (PPL) provides helps people with disabilities, chronic illnesses, or other long-term health conditions stay at home and “self-direct” their care. Known as consumer direction in New York, this long-term care model empowers people to take control of who provides their services and where. PPL was selected to be the Statewide Fiscal Intermediary for the New York Consumer Directed Personal Assistance Program (CDPAP) starting in 2025. We will, along with a diverse alliance of service partners across the state, support the delivery of culturally sensitive and disability competent care to CDPAP participants. We are looking for people who share our passion for helping New Yorkers live happy, healthy, and independent lives to support CDPAP consumers and their personal assistants across a broad spectrum of services and functions.

Our culture attracts and rewards people who are compassionate, results-oriented, and driven to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, consumer-focused environment, and who want to make a difference in helping transform the lives of the people we serve.

Learn more about PPL and CDPAP at https://pplfirst.com/cdpap

Job Summary

The Operations Program Support Supervisor is responsible for overseeing the day-to-day operations of the Program Support and Outreach Specialist team, ensuring that high standards of customer service are met. This role involves managing a team of Program Support and Outreach specialists providing coaching and support, addressing complex client concerns, and maintaining a positive and productive team environment. The Ops Program Support Supervisor plays a key role in delivering excellent service to clients while ensuring that team performance aligns with company goals.

Key Responsibilities

Team Supervision: Oversee a team of Program Support and Outreach Specialist, providing guidance, coaching, and feedback to ensure high levels of performance and quality of service.
Performance Management: Monitor and evaluate team performance against KPIs (Key Performance Indicators) and service standards. Conduct regular performance reviews and provide constructive feedback.
Team Leadership & Staff Engagement: Responsible for conducting regular one-on-one check-ins with staff and leading team meetings to provide guidance, monitor progress, and foster team alignment with organizational goals
Client Support: Handle escalated customer inquiries, concerns, or complaints, ensuring timely and effective resolutions while maintaining high customer satisfaction.
Training & Development: Assist in onboarding and training new team members and ensure ongoing development through regular coaching and skills training.
Process Improvement: Identify opportunities to improve customer service processes, workflows, and tools. Collaborate with the team to implement changes that increase efficiency and client satisfaction.
Quality Assurance: Ensure that all customer interactions meet company standards for quality, professionalism, and compliance with policies and regulations
Scheduling & Coordination: Assist in managing staff scheduling and coordinate coverage to ensure uninterrupted operational support, including adjusting shifts, managing time-off requests, and responding to real-time staffing needs.
Reporting: Generate regular reports on team performance, customer feedback, and key metrics. Use data to identify trends and provide insights to the Manager, Ops Program Support.
Collaboration: Work closely with other departments (e.g., Operations, Registration, Compliance) to address client needs and improve the overall client experience.
Client Advocacy: Advocate for clients, ensuring their needs are understood and appropriately addressed by the team.

Required Skills:

Leadership Skills: Proven ability to lead, motivate, and coach a team to deliver exceptional customer service.
Problem-Solving: Strong ability to handle complex customer issues, providing effective and efficient resolutions.
Communication Skills: Excellent verbal and written communication skills with the ability to interact professionally with clients and team members.
Organizational Skills: Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment.
Customer-Centric Focus: A passion for delivering exceptional service and ensuring client satisfaction.
Compliance Knowledge: Understanding of industry regulations and best practices related customer service in healthcare or home care services is a plus.
Technical Skills: Comfort with CRM systems, scheduling tools, and other customer service technologies.

Qualifications:

Education: High school diploma or equivalent required; associate or bachelor’s degree preferred. Substantial professional experience may be considered in lieu of a formal degree.

Experience: 2+ years of experience in customer service or client support, with at least 1 year in a supervisory or leadership role.

Working Conditions:

On-site, Latham, NY

Supervisory Responsibility:

10-12 direct reports

Compensation Range: $69,500 - $83,250 annually.

This role is eligible for a base salary within the posted range. Actual compensation will be determined based on a variety of factors, including skills, experience, and geographic location. Compensation may vary for positions based in high cost-of-labor markets.

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified

PPL is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Quick Apply

Refine Your Search

operations supervisor jobs in troy ny

Operations Program Support Supervisor

Operations Manager – Payroll, Tax & HCM

People Operations Manager

Operations Supervisor - Bi-Lingual

Operations Manager

11450A - Supervisor, Operations

Sales and Operations Management Trainee

Sales and Operations Management Trainee

Administrative Operations Manager(s) : Lally School of Management and the School of Humanities, Arts, and Social Sciences

Operations Manager

Employee Benefits Operations Manager

Operations Manager

Operations Supervisor

Claims Operations, Senior Manager Meritain TPA, Remote

Customer Operations Manager

Supervisor, Last Mile Operations

Manager, Partner Program Operations

Regional Manager, Retail Operations - TurboTax

Stores & Mail Operations Supervisor, SG-12

Fueling Operations Support Manager - REMOTE

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