Job Description
Position
A/V Technician
Department
Operations
Reports To
Owner & Managers
Location
Field (Assigned Jobsite)
Status
Full-Time (32+ hours per week)
FLSA Classification
Non-Exempt
Shift
Based on Assignment
Travel
Daily Local Travel
Pay
$25 - $35 DOE
Job Summary
A/V Technicians at Grounded Innovations have advanced technical skills but remain eager to learn, grow, and contribute to the installation of high-quality smart home automations and controls across custom residential construction projects. Under the direction of the Owner, the person in this role has 3+ years of progressive experience working with audio, visual, touch and/or voice equipment, including our core brand Lutron. The A/V Tech is confident in their knowledge and skills to independently and accurately install a variety of solutions for customers including gates, security systems, window treatments, CCTV, etc. The A/V tech will be able to read and markup construction plans, create pre-wire layouts, configure and troubleshoot automation systems, and support the sales and proposal process while maintaining a safe, clean, and organized work environment.
To be successful in this role, the person must have more than just technical skills. They will embody our vision of Empowering Growth, Delivering Excellence, and embrace a Win-Win-Win mindset. A/V techs are expected to take initiative, be a good problem- solver, own their growth, and consistently demonstrate respect, integrity, and a positive attitude. In addition, the A/V Tech is expected to validate the work of and provide coaching and guidance to Apprentices, to continuously advance their skills and knowledge.
When you are an A/V Tech with us, it’s more than just a job. It’s a career in a company that values people, relationships, and doing things the right way. If you're ready to execute both your advanced electrical and leadership skills and set a new standard for excellence in the industry, this position could be right for you!
Essential Functions, Accountabilities, and Responsibilities
Field Operations:
- Install, repair, maintain, calibrate, and troubleshoot a variety of residential controls and automation system integrations including lighting, security, window treatments, gate access, etc. with oversight/direction provided by Owner or Managers.
- Collaborate with site Foreman to ensure accurate and effective pre-wiring plan.
- Perform pre-wire, trim out, and finish stages of custom residential installations.
- Cultivate and manage strong client and vendor relationships throughout the project lifecycle.
- Program and configure Lutron/Control4 systems; build and maintain strong working knowledge of Lutron/Control4 technology and compatibility.
- Build, organize, test, and troubleshoot residential home network configurations to ensure reliable functionality.
- Regularly utilize basic hand tools required to perform installations of equipment including screwdrivers, tape measures, cordless drill, etc.
- Serve as in-house audio/visual expert for both internal teams and customers.
- Ensure job site(s) are kept clean and orderly throughout the workday.
- Ensure adherence to all company and OSHA safety protocols and standards.
- Take pride in keeping company owned tools organized, tracked, and accounted for on job site(s).
- Ensure company assigned vehicle is stocked, maintained, and held to company cleanliness standards at all times.
Project Management:
- Interpret blueprints, schematics, and/or technical documents to complete control system installations accurately and efficiently; mark up construction plans to overlay audio/visual pre-wire plans.
- Consult with the Owner, Project Operations Manager, and Foreman on specialty products and designs; perform research as needed to ensure compatibility.
- Conceptualize component interactions and installation environments to ensure desired functionality prior to physical installation.
- Identify and communicate changes of scope made by contractors, designers, homeowners, etc.
- Support the sales process; contribute to development of comprehensive project bids and proposals.
- Understand, track, assign, and execute change orders upon request.
- Collaborate with Owner, Project Operations Manager, Foreman and Office Coordinator on job scheduling; identify resources needed based on skill level and training needs to execute the project according to timeline.
- Collaborate with Owner, Project Operations Manager, Foreman and Office Coordinator on budget and job costing for projects; maintain visibility and identify when scope creep and/or limits are approaching.
Leadership:
- Contribute to rollout of workplace culture initiatives to drive engagement.
- Actively demonstrate a “can-do” attitude; inspire others to perform above the status quo.
- Develop and nurture relationships with key stakeholders from partner agencies including GC’s, PM’s, and Superintendents.
- Communicate professionally with clients, coworkers, and project leaders to ensure clear expectations and timely execution.
- Lead and mentor Apprentices, fostering a learning environment built on respect, accountability, and continuous improvement.
- Actively redirect behaviors and praise the actions of team members to align with company values and behaviors; participate in performance management discussions.
- Continuously learn from and accept coaching and/or feedback from Owner, Project Operations Manager, and Foreman to advance industry knowledge, apply new skills and techniques, and increase speed and efficiency; share knowledge with others.
Minimum Essential Requirements (education, experience, specialized skills, licenses, certifications)
- Must be legally authorized to work in the United States.
- Must have a high school diploma or equivalent.
- If operating a company vehicle, must have a valid driver’s license; ability to be insured on company policy; safely operate a motor vehicle in various weather conditions including snow and ice.
- OSHA 10 or 30 certification preferred (or willingness to obtain).
- 3+ years progressive experience with designing, programming, and configuring advanced home systems.
- Strong knowledge of electronic componentry, network architecture, and programming methods typical of home automation, theater, distributed audio and A/V system installations.
- Ability to implement processes and tools as needed; follow manufacturer instructions, industry standards and building codes for standard and low voltage system installations.
- Demonstrated experience in project management including requirements gathering, planning, scheduling, and resource allocation.
- Comfortable working with hand and power tools and complex system programming.
- Ability to read plans and diagrams; know and teach technicians how to complete complex installation tasks.
- Ability to use applicable equipment and instruments.
- Ability to operate with enthusiasm, and a positive, proactive “no-job-is-below-me” attitude.
- Ability to exercise good judgment regarding project related decisions.
- Ability to learn and adapt to new software, systems, and processes.
- Ability to demonstrate open, clear, concise, and professional communication, both written and verbal.
- Ability to be flexible and adapt to the needs of customers, vendors, and organization.
- Ability to complete assignments with attention to detail and a high degree of accuracy.
- Ability to demonstrate a strong focus and commitment to the organization’s values, behaviors, and mission.
- Ability to produce results; demonstrate ownership and accountability.
- Ability to establish and maintain trust with all stakeholders using interpersonal skills.
- Ability to maintain confidentiality and discretion as required.
- Ability to produce high-quality work according to defined procedures within provided timelines.
- Ability to work in a team environment as well as independently.
- Ability to read and write checklists, reports, and correspondence; comprehend instructions.
- Ability to analyze and perform computations with reasonable speed and accuracy; ability to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals, where required.
- Ability to apply common sense understanding to carry out instructions furnished in written and oral form.
- Ability to be a proactive problem solver; overcome roadblocks involving variable and standard situations.
- Ability to meet regular and reliable attendance requirements at the assigned work location for the entire shift with or without reasonable accommodation.
- This position may directly or indirectly oversee 1 or more team members and their work product.
Essential Thinking Abilities
Problem Solving - Effective performers are extremely good problem solvers. Considering data from multiple sources, identifying possible solutions and then determining the most accurate method for resolution while considering all affected parts of the project or business.
Strategic Thinking - Effective performers plan and make decisions within the framework of the organization’s core values and goals. They consider the future impact of all stakeholders when weighing and making decisions. They constantly think in terms of bettering the business, always looking for new ways to grow and achieve continuous improvement in a safe, clean, and organized environment.
Results Orientation - Effective performers maintain appropriate focus on outcomes and accomplishments. They are motivated by achievement and persist until the goal is reached. They convey a sense of urgency to make things happen and respect the need to balance short-term and long-term goals.
Communicativeness - Effective performers recognize the essential value of continuous information exchange and the competitive advantage it brings. They actively seek information from a variety of sources and share it in a variety of ways. They use both verbal and modern technologies, such as online tools and programs, to access and circulate information to all stakeholders, both internal and external. They take responsibility for ensuring that everyone in the organization has the most current and accurate information needed for success.
Change Agility - Effective performers are adaptable, embrace needed change, and modify their behavior when appropriate to achieve organizational goals and objectives. They take effective action in the face of ambiguity and understand and use change management techniques to ensure smooth transitions and outcomes.
Industry Knowledge - Effective performers understand the general workings of the industry within which the organization functions. They monitor activities and trends within these arenas and maintain a current knowledge base. They use this knowledge to further the organization's growth and goals. They proactively pursue self-development and education to increase their value and knowledge by understanding and applying industry advancements.
Environmental Factors
- Regular exposure to climate-controlled and exposed environments (e.g., outdoors in various weather conditions); ranging from extreme cold to extreme heat.
- May work in residential, commercial, industrial, or construction settings, sometimes in active job sites.
- Exposure to varying levels of noise from tools, machinery, or construction activity; hearing protection may be required.
- Frequent work on ladders, scaffolding, rooftops, crawl spaces, and/or inside tight enclosures.
- Work areas may be dusty, dirty, or involve contact with construction materials or debris.
- Regular exposure to live circuits, high/low-voltage equipment, and the need for strict adherence to safety protocols.
- Tasks may be performed in low-light or very bright environments, depending on location and time of day.
- Daily use of PPE includes hard hats, gloves, and/or eye protection.
- Regular and safe vehicle travel between job sites within varying weather elements.
Essential Physical and Mental Demands and Frequency
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. A reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions.
Standing, Sitting, Walking
Constantly
Climb, stoop, kneel, reach, push, pull, lift, bend, twist, grasp; maneuver in tight spaces, attics, basements and/or utility tunnels
Constantly; ability to lift up to 50 pounds unassisted; ability to climb stairs and reach overhead
Perform Repetitive Motions, Driving
Frequently
Dexterity of hands
Constantly; for use with driving, operating handheld tools, holding materials and components, and using standard business equipment
Vision Abilities
Regularly; use close and distance vision; ability to adjust focus; be aware of hazards and dangers found in the nature of the work
Listening, Speaking, and Hearing to exchange information
Constantly
Cognitive Abilities
Constantly
Communication and Interacting Professionally
Constantly
Mental Stamina
Constantly
Ability to Handle Stress Appropriately
Constantly
The job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Although the Company has attempted to describe this position accurately and thoroughly, the Company reserves the right to change the same, including to change, add or subtract from the duties outlined, within the sole discretion of the Company, at any time, with or without advance notice. If significant modifications or revisions are made to the job descriptions, employees will be required to sign the updated version of the job description.
Grounded Innovations provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Pay: $25.00 - $35.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
