Top 395 customer service representative Jobs in trumbull, ct

Underwriting Member Services Operations Manager
Signal Management Services, LLC —South Norwalk, CT
- $90,000 - $110,000 a year
- Full-time
- Microsoft Excel
- Office
- Databases
- Health savings account
- Health insurance
Quick Apply
Dispatch and Customer Service Manager
Trustal Recruiting —Milford, CT
- $75,000 a year
- Full-time
- Management
- Mid-level
- Office
- Health insurance
- Paid time off
Quick Apply
8d
Digital Sales & Customer Service
Salesone LLC —Norwalk, CT
- Up to $20 an hour
- Full-time
- Sales
- Customer service
- Mid-level
- Health insurance
- Dental insurance
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Client Service Associate
Twenty Four Wealth Management —Darien, CT
- $65,000 - $80,000 a year
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- Paid training
- Paid holidays
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Customer Service Associate/Fingerprint Technician
Premier Auto Tag Services —Norwalk, CT
- $18 - $20 an hour
- 8 hour shift
- Background check
- 18 years or older
- Customer service
- Paid holidays
- Health insurance
Quick Apply
Customer Care Representative
Hoffman Energy —Trumbull, CT
- $20 an hour
- Overtime
- Background check
- Computer literacy
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
4d
Customer Service Representative
Astrix Technology Group —Trumbull, CT
- $20 - $22 an hour
- Microsoft Excel
- Microsoft Outlook
- Mid-level
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6d
Customer Service Associate I
Dollar Tree —Stratford, CT
- $17.00 - $17.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store
- Health insurance
- Dental insurance
Customer Service Associate I
Family Dollar —Stratford, CT
- $16.95 - $17.00 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store
- Health insurance
- Dental insurance
Customer Account Specialist
Zetroz Systems —Trumbull, CT
- $40,000 - $50,000 a year
- Full-time
- Computer literacy
- Office
- Administrative experience
- Health insurance
- 401(k)
Quick Apply
Customer Service/Sales
Home Depot —Trumbull, CT
- Entry level
Customer Service Representative
Hoffman —Trumbull, CT
- Overtime
- Computer literacy
- High school diploma or GED
- In-person
- Health insurance
- Dental insurance
Quick Apply
6d
Dispatcher - Customer Service Rep
Max the Chimney Sweep —Trumbull, CT
- $16 - $22 an hour
- Full-time
- Office
- High school diploma or GED
- QuickBooks
- Opportunities for advancement
Quick Apply
Customer Service Associate
Walgreens —Bridgeport, CT
- $16.94 - $19.00 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
11d
Customer Care Representative
Advanced Radiology Consultants —Shelton, CT
- $19 - $21 an hour
- Full-time
- HIPAA
- High school diploma or GED
- Organizational skills
- Profit sharing
- Health savings account
Quick Apply
Sales Associate and Customer Service
Elements Massage —Fairfield, CT
- $20 - $26 an hour
- Part-time
- Computer skills
- Entry level
- Wellness program
Pro Customer Service/Sales
Home Depot —Trumbull, CT
- Entry level
- Commercial
Patient Access Representative
Pediatric Healthcare Associates —Shelton, CT
- Full-time
- Computer literacy
- Medical office experience
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Fraud Support Associate (Inbound Call Center Agent) - Hybrid
M&T Bank —Bridgeport, CT
- $22.79 - $37.99 an hour
- Weekends as needed
- Hybrid work
- Research
- Mid-level
- Organizational skills
- Paid training
- Paid parental leave
2d
Client Success Representative (Remote)
Demand.com —Bridgeport, CT
- Remote
- Mid-level
- Communication skills
- Time management
Quick Apply

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Underwriting Member Services Operations Manager

Signal Management Services, LLC
South Norwalk, CT

Quick Apply

Job Details

Full-time
$90,000 - $110,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Microsoft Excel
Filing
Process improvement
Databases
Time management

Full Job Description

Job Summary
The Underwriting Member Services Operations Manager supports the Chief Underwriting Officer by overseeing daily workflow, ensuring accuracy and timeliness of member transactions, and providing guidance to a team of Member Service Representatives (MSR). This role is responsible for improving operational efficiency, standardizing processes, and serving as an escalation point for complex member or broker inquiries. The Manager will perform all core MSR duties while also coordinating team performance, training, and quality control.

The Member Services Operations Manager exercises moderate independent judgment in coordinating team activities, resolving escalated issues, and ensuring compliance with established procedures. Works under general supervision but is expected to proactively identify and address operational challenges

This position plays a key role in maintaining high service standards for Signal Mutual and ensuring compliance with internal procedures and regulatory requirements. The Member Services Operations Manager will be expected to support immediate needs of the business including:

Support transition of Member Collateral management from Finance to Member Services
Support transition of Payroll Audit summaries and tracking from Operations to Member Services
Reimagine monthly Member payroll reporting processing, with design to implement technology solution

Essential Duties & Responsibilties

Team Leadership & Workflow Management
Provide daily direction, support, and oversight to MSRs to ensure consistent service delivery.
Monitor workload distribution and adjust assignments to maintain efficiency and meet deadlines.
Conduct periodic quality reviews of MSR work to ensure accuracy and adherence to procedures.
Recommend process improvements to increase efficiency and reduce errors.
Assist in onboarding, training, and mentoring new MSRs.
Member Services Operations
Oversee and assist with processing new member setups, renewals, and coverage changes.
Ensure accurate and timely entry of monthly payroll declarations and related billing activities.
Support MSRs in administering Signal Policies and State Act policies, including endorsements, questionnaires, invoices, and loss information requests.
Review complex applications, financial documents, and change requests for accuracy and completeness.
Ensure timely collection of outstanding payroll declarations, security instruments, and supplementary calls.
Maintain high-quality member and broker correspondence, ensuring consistency across the team.
Process Improvement & Efficiency
Identify workflow bottlenecks and implement solutions to streamline operations.
Develop and maintain standardized procedures for MSRs.
Collaborate with management to enhance database usage, reporting, and documentation practices.
Support the adoption of new tools, technologies, or processes that improve service delivery.
Communication & Coordination
Coordinate communication between MSRs, underwriters, brokers, adjusters, and other internal departments.
Ensure timely updates to mailing lists, member records, and internal systems.
Assist with preparation of materials for Board of Directors meetings when needed.
Maintain orderly files and ensure compliance with documentation guidelines

Qualifications

Associate’s degree or equivalent experience.
2–3 years of experience in a Property Casualty insurance policy administration or insurance operations role.
Prior experience in a lead, senior, or supervisory capacity preferred.
Knowledge of general insurance practices and the Longshore and Harbor Workers’
Compensation Act is beneficial
ACSR designation is preferred but not required.
Some travel may be required – to support remote direct report

Competencies

Strong leadership and coaching skills.
Excellent organizational and time-management abilities.
Ability to manage competing priorities and support a remote team.
High attention to detail and commitment to accuracy.
Strong interpersonal skills and ability to work cooperatively toward shared goals.
Ability to maintain confidentiality of proprietary information.
Adaptability, initiative, and dependability.
Proficiency in Microsoft Office; advanced Excel skills preferred.
Familiarity with Ocean Marine or USL&H insurance is a plus

Pay: $90,000.00 - $110,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Referral program
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer service representative jobs in trumbull, ct

Underwriting Member Services Operations Manager

Dispatch and Customer Service Manager

Digital Sales & Customer Service

Client Service Associate

Customer Service Associate/Fingerprint Technician

Customer Care Representative

Customer Service Representative

Customer Service Associate I

Customer Service Associate I

Customer Account Specialist

Customer Service/Sales

Customer Service Representative

Dispatcher - Customer Service Rep

Customer Service Associate

Customer Care Representative

Sales Associate and Customer Service

Pro Customer Service/Sales

Patient Access Representative

Fraud Support Associate (Inbound Call Center Agent) - Hybrid

Client Success Representative (Remote)

I want to receive the latest job alert for customer service representative in trumbull, ct

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