Position Summary
The Director of Compliance is responsible for the strategic leadership, administration, and execution of the Company's affordable housing compliance programs across a diverse portfolio of multifamily and senior communities. This position ensures compliance with all applicable federal, state, local, investor, and agency requirements, including but not limited to Low-Income Housing Tax Credit (LIHTC), HUD, HOME, PBV, PBRA, RAD, Housing Choice Voucher (HCV), HomeFlex, and other affordable housing programs.
The Director of Compliance serves as the Company's primary compliance authority and oversees regulatory compliance, audit readiness, agency reporting, compliance operations, training, policy development, and risk management. This position leads the Compliance Department, supervises Quality Assurance Specialists and other compliance personnel, and partners closely with Operations, Asset Management, and, Development to ensure program integrity and minimize organizational risk.
Essential Duties and Responsibilities
Regulatory Compliance Leadership
- Ensure portfolio-wide compliance with all federal, state, local, investor, and agency regulations governing affordable housing programs.
- Monitor and interpret regulatory changes and communicate requirements to operational teams and executive leadership.
- Serve as the organization's subject matter expert for LIHTC, HUD, HOME, PBV, PBRA, RAD, HCV, HomeFlex, Fair Housing, VAWA, HOTMA, and related affordable housing programs.
- Provide strategic guidance regarding program eligibility, income determinations, utility allowances, rent restrictions, occupancy requirements, and regulatory compliance matters.
- Establish and maintain standardized compliance practices across the portfolio.
- Determine departmental staffing needs, workload distribution, organizational structure, and resource requirements necessary to support portfolio compliance objectives.
- Escalate operational, regulatory, staffing, or compliance risks presenting material portfolio exposure.
Compliance Operations and Performance Management
- Direct and oversee the daily operations of the Compliance Department.
- Supervise, mentor, develop, and evaluate Quality Assurance Specialists and other compliance personnel.
- Establish departmental goals, performance metrics, quality standards, and accountability measures.
- Monitor compliance workflows to ensure timely completion of move-in approvals, annual recertifications, interim certifications, agency reporting, and corrective actions.
- Oversee portfolio compliance dashboards and reporting tools used to measure compliance performance, audit readiness, certification completion, and regulatory risk.
- Analyze compliance trends and performance metrics and provide recommendations for operational improvements.
- Establish service level expectations and performance standards related to certification processing, file approvals, agency responses, and other critical compliance functions.
- Develop succession planning strategies and talent pipelines within the Compliance Department.
Quality Assurance and Audit Management
- Establish portfolio-wide quality assurance standards and oversee the execution of internal audits, file reviews, and compliance monitoring activities.
- Ensure resident files, certifications, and supporting documentation meet agency, investor, and company standards.
- Lead preparation efforts for state agency reviews, Management and Occupancy Reviews (MORs), investor audits, HUD reviews, and other regulatory inspections.
- Oversee the coordination, tracking, and resolution of audit findings, agency deficiencies, corrective action plans, and regulatory responses.
- Monitor and track compliance findings, including 8823s and agency-issued corrective actions through final resolution.
- Ensure continuous audit readiness across the portfolio.
Agency Reporting and Compliance Systems
- Oversee the timely and accurate submission of all compliance-related reporting requirements.
- Monitor monthly Housing Authority reporting requirements, including 50058 submissions, voucher compliance, and subsidy administration activities.
- Oversee TRACS reporting and correction processes as applicable.
- Ensure all agency reporting portals, including housing authorities, state housing finance agencies, HUD systems, and investor reporting platforms, are maintained accurately and timely.
- Establish controls to ensure data integrity, reporting accuracy, and regulatory compliance across all reporting platforms and systems.
- Develop reporting mechanisms that support executive-level decision making and portfolio performance monitoring.
- Oversee compliance system configuration, workflow optimization, reporting enhancements, and controls supporting operational efficiency and regulatory compliance.
Training, Education, and Policy Development
- Develop and administer compliance training programs for community teams, regional managers, and corporate personnel.
- Conduct ongoing training related to affordable housing regulations, eligibility requirements, certification processing, Fair Housing, VAWA, HOTMA, and company policies.
- Create and maintain compliance manuals, policies, procedures, forms, and training materials.
- Ensure site teams remain informed regarding regulatory updates, agency guidance, and industry best practices.
- Promote a culture of compliance, accountability, and continuous learning throughout the organization.
Agency, Investor, and Stakeholder Relations
- Serve as the primary liaison with state housing finance agencies, public housing authorities, contract administrators, investors, syndicators, auditors, and regulatory partners.
- Respond to agency inquiries, audit findings, corrective action requests, and compliance concerns.
- Maintain strong professional relationships with external stakeholders and industry organizations.
Risk Management and Strategic Initiatives
- Identify compliance risks and develop proactive strategies to mitigate organizational exposure.
- Partner with Operations, Asset Management, and Development to address compliance-related concerns and operational challenges.
- Support due diligence activities related to acquisitions, dispositions, lease-ups, repositioning efforts, and property transitions.
- Assist with implementation of new affordable housing programs, regulatory requirements, and compliance initiatives.
- Recommend process improvements that strengthen compliance performance and reduce regulatory risk.
- Participate in strategic projects and initiatives as assigned by executive leadership.
- Monitor compliance related financial exposure and support budget planning associated with compliance operations, audits, staffing, and risk mitigation activities.
- Support operational response efforts during emergencies, disasters, agency actions, and other high risk events impacting compliance operations.
Qualifications
Education
Bachelor's degree in Business Administration, Public Administration, Property Management, Real Estate, Finance, or a related field preferred.
Experience
- Minimum of seven (7) years of affordable housing compliance experience.
- Minimum of three (3) years of supervisory or leadership experience.
- Demonstrated experience administering LIHTC and HUD-assisted housing programs.
- Experience managing agency audits, compliance reviews, and regulatory inspections.
- Experience supervising compliance personnel and managing departmental operations.
- Experience working within a multi-state affordable housing portfolio preferred.
Certifications
Preferred:
- HCCP (Housing Credit Certified Professional) or ability to obtain within twelve (12) months of hire.
- COS (Certified Occupancy Specialist)
- TCS (Tax Credit Specialist)
- SHCM (Specialist in Housing Credit Management)
- CPO (Certified Professional of Occupancy)
- Other nationally recognized affordable housing compliance certifications
Knowledge, Skills, and Abilities
- Advanced knowledge of LIHTC, HUD, HOME, PBV, PBRA, RAD, HCV, Fair Housing, VAWA, HOTMA, and related affordable housing regulations.
- Strong understanding of regulatory reporting requirements, agency portals, 50058 processing, TRACS reporting, and compliance monitoring systems.
- Proficiency with Emphasys, Yardi, Microsoft Office Suite, and other compliance management software.
- Ability to interpret complex regulations and provide practical operational guidance.
- Strong leadership, coaching, organizational, analytical, and problem-solving skills.
- Exceptional written and verbal communication abilities.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
Travel Requirements
Periodic travel throughout the portfolio and overnight travel may be required.
Physical Requirements
Ability to conduct on-site audits, inspections, training sessions, and compliance reviews as needed.
Employment Eligibility Verification
- Must possess valid documentation to establish identity and U.S. employment eligibility.
- Submission to, and ability to pass, a thorough pre-employment background check and drug screening is a requirement for employment.
The Integral Group is an Equal Opportunity Employer
As an equal opportunity employer, The Integral Group recognizes that our strength lies in our people. We are committed to diversity.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
